United Airlines Implementing a Successful EFB 1/10/07

2 Potential (Air borne Inter Net) Applications Flight Operations –Weather –Flight manuals –Navigational charts –Cabin surveillance –Surface moving maps –Flight papers, performance data Maintenance –Minimum Equipment Lists –Logbooks –Flight data downloads –Problem reporting Passengers –Passenger rebooking –Irregular operations –Buy-on-board programs –Customer profiles –Radio –TV –Movies – –Internet browsing

3 Hardware 2 Class II EFBs per Aircraft, mounted by egress window, fully articulating mount 10” diagonal display, landscape mount Data input: software keypad. No keyboard Need best of breed solutions for readability and data entry

4 Deployment EFB on the aircraft –Provide near real-time weather displays with decision-making tools –Replace paper navigation charts –Replace paper aircraft flight manuals SkyNet on the ground –Intranet provides EFB products via the web –Dispatchers have same information as pilots

5 Operational Concepts Pilots “carry” manuals and charts on a memory stick In domicile, pilot downloads revisions to memory stick On aircraft change, pilot inserts memory stick into EFB, which checks for/uploads data revisions Pilot confirms currency on EFB and matching EFB data

6 Architecture United Airlines CONDOR BERLIN Weather Link No wireless aircraft network No wireless ground network No integrated ground network providing data transfer or vendor visibility wirelessly to the aircraft

7 Project Implementation Goals Implement an easy to use EFB –Overcomes differences in computer literacy –Maximizes intuitiveness, minimize complexity –Employs consistency across applications –Provides functional training for features Maintain project benefits and ROI Minimize technical risk Demonstrates improved usage over time

8 Sample Altitude Legends

9 Sample Search Engine

10 Pathways to a Successful EFB Human factors and operational performance engineers using pilot centered designs Cross application consistency Effective meta data Effective pilot training Measurement for continuous improvement Best practices procedures with SOPs Excellent project management

Thank You!