Department of XXXX Measuring our Successes Planning our Future

Purpose of Staff Meeting  Celebrate successes of 2002  Share vision for county and for department  Share our goals for the future  Engage staff in identifying strategies to make those goals our future successes

How will we do that? Agenda Current reality – reflection on 2002 (dept head) – 45 minutes Future reality – where we’re going (dept head) – 30 minutes Break – 10 minutes Action planning (everyone) – 90 minutes Wrap-up (dept head) – 10 minutes

2002 – Year in Review How did we serve our customers?

2002 – Other Accomplishments What else happened for our customers?

2002 – Operations How busy was 2002?

2002 – Human Resources/ OCS Guiding Principle #4 – “Provide the necessary knowledge, skills and resources” Washtenaw County Vision – Employee satisfaction is a “driving indicator” of success in customer service Tracking success of the Business Improvement Process

OCS Action Plan

2002 OCS Strengths

2002 OCS Opportunities

Future Reality – Where we’re going Washtenaw County will be a world class service provider World class service  Community Impact World class transactions – doing things right World class community – doing the right things New concept: communities of interest

Future reality – department’s vision How will this advance community impact? Who is included in our community of interest? What values and goals do we share?

Departmental goals

Break!

Action Planning Future is identified, now how can we get there? Break up into smaller groups Each group discusses a process or OCS opportunity Purpose of discussions is to identify steps that can help us move in right direction

Ground Rules Everyone chooses how they will participate Deal with group issues here, deal with individual issues with one-on-one Comments and suggestions are encouraged Respect others’ ideas The leader’s role is to listen & clarify, not defend No verbal attacks What’s said in here stays in here

Process for action planning For each process or OCS opportunity: What are the root causes of this issue? Prioritize list of root causes What action steps can be taken to correct these root causes? Prioritize list of action steps Remember to keep in mind: How can we take advantage of our strengths? Who outside our department do we need to work with? How can we measure our success?

Wrap-up Each group summarize actions Record top priorities

Next Steps Evaluate the Meeting Department Head – prioritize and select strategies and actions Send of results to employees Meet with Administration as a community of interest Incorporate actions into employee work plans