© ITT Educational Services, Inc. All rights reserved. IS3120 Network Communications Infrastructure Unit 10 Network Management—FCAPS

© ITT Educational Services, Inc. All rights reserved.Page 2 IS3120 Network Communications Infrastructure Class Agenda 5/20/16  Cover Chapter 12,13 and 14  Final Exams is next week.  Learning Objectives  Lesson Presentation and Discussions.  Discussion on Assignments.  Discussion on Lab Activities.  Break Times as per School Regulations.  Reminder: Final class project due on 11 week.

© ITT Educational Services, Inc. All rights reserved.Page 3 IS3120 Network Communications Infrastructure Learning Objective  Apply network management and security techniques using the FCAPS process.

© ITT Educational Services, Inc. All rights reserved.Page 4 IS3120 Network Communications Infrastructure Key Concepts  Fault management—SNMP alarms  Configuration management—change control board and procedures  Administration management—asset and inventory management  Performance management—WAN bandwidth and capacity planning  Security management—network infrastructure C-I-A

© ITT Educational Services, Inc. All rights reserved.Page 5 IS3120 Network Communications Infrastructure EXPLORE: CONCEPTS

© ITT Educational Services, Inc. All rights reserved.Page 6 IS3120 Network Communications Infrastructure FCAPS Concepts  Architectural and framework standards: the TMN/FCAPS Model (ITU-T)  Telecommunications Management Network  Uses the concept of layers  Network management tasks are grouped into functional areas such as FCAPS  A logical layered architecture (LLA) consists of five management layers

© ITT Educational Services, Inc. All rights reserved.Page 7 IS3120 Network Communications Infrastructure FCAPS Concepts Fault management Configuration management Accounting management Performance management Security management

© ITT Educational Services, Inc. All rights reserved.Page 8 IS3120 Network Communications Infrastructure Fault Management DetectionIsolationCorrection

© ITT Educational Services, Inc. All rights reserved.Page 9 IS3120 Network Communications Infrastructure Fault Management ReliabilityAvailabilitySurvivability

© ITT Educational Services, Inc. All rights reserved.Page 10 IS3120 Network Communications Infrastructure Fault Management Functions FUNCTIONS RAS QA Fault localization Fault correction Testing Trouble admin Alarm surveillance

© ITT Educational Services, Inc. All rights reserved.Page 11 IS3120 Network Communications Infrastructure Accounting Management  Determining what needs accounting

© ITT Educational Services, Inc. All rights reserved.Page 12 IS3120 Network Communications Infrastructure Accounting Concepts Accounting tool considerations Track service/ resource use Cost for services Accounting limit Usage quotas Audits Fraud reporting Combine costs Accounting mode support

© ITT Educational Services, Inc. All rights reserved.Page 13 IS3120 Network Communications Infrastructure Accounting Management Concepts  Identifies who is using the network and system resources, and to what extent  Allocates cost to users on the basis of their usage  Provides basis for comparing the cost of internal operations to market-related prices

© ITT Educational Services, Inc. All rights reserved.Page 14 IS3120 Network Communications Infrastructure EXPLORE: PROCESSES

© ITT Educational Services, Inc. All rights reserved.Page 15 IS3120 Network Communications Infrastructure Configuration management  Configuration management (CM) is a systems engineering process  Configuration management (CM) is the detailed recording and updating of information that describes an enterprise's hardware and software.

© ITT Educational Services, Inc. All rights reserved.Page 16 IS3120 Network Communications Infrastructure Configuration Management Process Establish a baseline Document configuration Change Control Audit the Environment

© ITT Educational Services, Inc. All rights reserved.Page 17 IS3120 Network Communications Infrastructure Configuration Management  Locates resources  Keeps track of resources  Collects data on managed objects regularly  Changes are collected using unsolicited messages, such as traps

© ITT Educational Services, Inc. All rights reserved.Page 18 IS3120 Network Communications Infrastructure Configuration Management Change Management Process Yes No Complete change Configuration Control Board Configuration Change Request Approval needed? Yes No Don’t complete change Approved? Complete change

© ITT Educational Services, Inc. All rights reserved.Page 19 IS3120 Network Communications Infrastructure Change Control Board  Change management involves both aspects of problem management and configuration management  The change board approves planned changes for the infrastructure and record any problems encountered during the change

© ITT Educational Services, Inc. All rights reserved.Page 20 IS3120 Network Communications Infrastructure EXPLORE: CONTEXTS

© ITT Educational Services, Inc. All rights reserved.Page 21 IS3120 Network Communications Infrastructure Performance management  Performance management enables the organization to prepare the network for the future, as well as to determine the efficiency of the current network  The network performance addresses  Throughput, percentage utilization, error rates and response times areas.

© ITT Educational Services, Inc. All rights reserved.Page 22 IS3120 Network Communications Infrastructure Performance Management

© ITT Educational Services, Inc. All rights reserved.Page 23 IS3120 Network Communications Infrastructure Performance Management Input/output bits/second Current/average response time Peak traffic load Interface errors/discards Percent packet loss

© ITT Educational Services, Inc. All rights reserved.Page 24 IS3120 Network Communications Infrastructure Summary  In this presentation, the following were covered: The features and functions of network fault management techniques Administration management features and functions Aligning configuration management practices to network systems Selecting an appropriate performance management solution

© ITT Educational Services, Inc. All rights reserved.Page 25 IS3120 Network Communications Infrastructure Unit 10 Assignment  Discussion 10.1 FCAPS and Network Management  Assignment 10.3 Network Management Plan