Presentation to Zendesk US Sales Team Manoj Ranaweera Founder and CEO On 17 th April 2012 by

Agenda 1. What is edocr? 2. When is it useful for a customer? 3. What does the integration look like? 4. What does edocr competes against and why is it better? 5. What is the cost? 6. Who do we contact with questions?

Problem How can people find documents they want easily without extensive search? How can companies get maximum value for their investment in documents? Can we make the documents available where people are, rather than tell them where to go?

Upload once, display anywhere Displaying documents to customers and prospects wherever they are

edocr makes document sharing easy edocr.com is used by nearly 30,000 professionals and companies from freelancers to blue chips such as Salesforce.com Value 1: Document Sharing & lead generation Value 2: Serving same document to multiple apps starting with Zendesk edocr makes document sharing easy edocr.com is used by nearly 30,000 professionals and companies from freelancers to blue chips such as Salesforce.com Value 1: Document Sharing & lead generation Value 2: Serving same document to multiple apps starting with Zendesk Think: (1.) (2.) CRM (3.) Project Management (4.) Social Media (5.) Help Desk Introduction

Documents Sales & marketing documents: – Brochures, price lists – White papers, case studies, reports – Press releases Operational documents: – Operating, user and maintenance manuals – Data Sheets, Guides, Certificates and warranties Financial – Annual reports

Publish Distribute Collaborate Measure

Document Publishing (demo)

Document Distribution (demo)

Document Collaborate (demo)

Document Intelligence (demo)

Company Channels (demo)

Use case When a ticket or forum post can be enriched or enhanced by adding a document, e.g. User Manual, Data Sheet Turning a customer support opportunity to sales and marketing opportunity by adding brochures, case studies, white papers to tickets and comments When a ticket or forum post can be enriched or enhanced by adding a document, e.g. User Manual, Data Sheet Turning a customer support opportunity to sales and marketing opportunity by adding brochures, case studies, white papers to tickets and comments

Support Agent no longer need to worry about the latest version of the document Location of the document All references to the document will be automatically updated when the document is replaced with the latest version at edocr.com Support Agent no longer need to worry about the latest version of the document Location of the document All references to the document will be automatically updated when the document is replaced with the latest version at edocr.com Use case (Continued)

Zendesk edocr Integration (demo)

edocr Widget

Competition

Cost We are keen to explore per user pricing for ENTERPRISE, aligning edocr with Zendesk

Summary 1.edocr helps Customer Service Agents to find most up to date documents faster. Highly visual, and always up to date leading to increased customer satisfaction 2.edocr presents an opportunity for Zendesk to generate additional revenues, through a revenue share scheme. 3. One of the best ways to demonstrate value to customers would be for Zendesk to use edocr in your own support desk. edocr is alread a customer of Zendesk. 1.edocr helps Customer Service Agents to find most up to date documents faster. Highly visual, and always up to date leading to increased customer satisfaction 2.edocr presents an opportunity for Zendesk to generate additional revenues, through a revenue share scheme. 3. One of the best ways to demonstrate value to customers would be for Zendesk to use edocr in your own support desk. edocr is alread a customer of Zendesk.

Your edocr contact: Manoj Ranaweera Landing page: Widget: Support desk: Chat: Click on Woopra link at bottom right of screen, when live