Hilton Hotels Corporation use of Cook Systems’ CollegeCareerCorps SM : “Adventures in Regression Testing” Laurie Craig, Manager OnQ Property Systems, Hilton Kevin Avent, Testing Director, Cook Systems International Steve Truax, Test Architect, Cook Systems International Josh Bostic, Account Executive, Cook Systems International Jeff Brittain, National Program Director, CollegeCareerCorps

STEP Objectives 1. Award Winning Research 2. Industry Collaboration 3. Prepared Students

Trends in Enrollment Today Student interest in Information Technology has dropped 70% since Nationally, the percentage of incoming undergraduates among all degree-granting institutions who indicated they would major in Computer Science / Computer Eng. declined by 70 percent between fall 2000 and Students entering Computer Science / Engineering has dropped by 52%. Nationally, the number of students who declared their major in CS among the Ph.D.-granting departments surveyed by CRA also fell (Figure 1). After six years of declines, the number of new CS majors in fall 2006 was half of what it was in fall 2000 (15,958 versus 7,798). Students are LEAVING IT programs after they start, dropping 14% last year. Enrollments across the nation dropped an average 14 percent between 2004/2005 and 2005/2006, to 34,898. The trend also applies to MIS. Locally, the University of Memphis MIS enrollment has dropped 50% since 2000/2001 year. Christian Brothers MIS enrollment has dropped 75% over the same time period. Examples, such as Florida State University show a 50% drop in MIS enrollment as well. Source: March 2007 Edition of Computing Research News, Vol. 19/No. 2 The declining number of IT graduates is becoming a national crisis.

College Career Corps SM Model  Project Identification  Project Funding  Management Control  Research Findings  Trained Labor Pool  Impact on Curriculum  Cost Effective Solutions Funding  Emerging Technologies  Research Findings  Technical Recognition  Marketing Opportunities  Student Recruitment  Research Skills  Faculty Expertise  Infrastructure  Tailor Curriculum   Research Topics  Project Funding / Revenue  Student Intern Programs  Increased value to Community  Trained Labor Pool  Project Funding / Revenue  Industry/Technical Recognition Business Development  Project Management  Resource Management  Delivery Responsibility  Sponsors & Target Customers* Technology Providers* “Student First” Cook Systems International Key Resources Provided Benefits Received Key Resources Provided Benefits Received STEP is actually a byproduct of early CollegeCareerCorps efforts at FedEx

Proprietary to Cook Systems International, Inc C ollege C areer C orps SM Model Work / Output Domain Leadership Management Senior Seminar “Capstone” Traditional Internship C ollege C areer C orps SM

Hilton’s Desired Situation Enhance Hilton’s relationship with the University of Memphis Add a flexible workforce to augment testing capability through execution and automation Develop a recruitment “pipeline” filled with students as potential job candidates Immerse students in the Hilton corporate culture

The ProductionTeam NOTE: 16 UoM Students have gained 9 – 12+ months of testing experience through this Hilton effort alone. (More than 40 students have entered the CCC overall) Hilton Exec Sponsors Laurie Craig Mgr, OnQ Property Management Systems Kevin Avent Test Director, Cook Steve Truax Test Architect, Cook Hilton Test Technical Team Hilton Testers 1-2 other External 10 Students (9 UoM, 1 CBU)

What the CCC Team Does at Hilton Test Automation Test Execution Defect Resolution

Benefits to Hilton Onsite resources that are eager to learn Technically oriented people Opportunity to educate and enhance students for future workforce opportunities Increase workload capacities

Student Contribution

Cook’s Value Cook makes it easier to find, qualify, and use students. Cook minimizes the risk of using students by taking responsibility for the effort. Cook spends the time, and saves you time to make this happen. How Cook contributes… takes full responsibility for student hiring decisions, in consideration of faculty recommendations keeps all Model partners engaged in the model’s processes, activities, and relationships provides globally cost effective solutions leverages experience from other partners to inform your project takes responsibility for managing the contracts/projects and delivering the specified products and services, as directed scales the program to serve a broad range of area companies and governments

Q & A