Unified the Communication Channels Paul Southall – Architect, Avanade UK

The Business Challenges Congested and overloaded platform End User overload Response time disconnection End user disharmony

Enabling Better End User Behaviour

Business Collaboration - distance as a challenge Who do I need to work with ? As companies get larger and more diverse it becomes more difficult to find who to interact with (dept and person). How do I work with them ? Where do I work with them ? People work in differing modes due to travelling, culture, position. How do I best interact with that person for the desired outcome? and file shares are not always the best method of communicating and collaborating. People are more effective with access to news items, discussions, survey’s, online / offline access, access to business systems. Where can I work where we get rich interaction that just works with my desktop application? ActionsIssues Presence enables better communication Information access drives the need for collaboration

Promotes capturing of profile information Expose profile information to other users User Profiling Enable visibility of people with specific skills Knowledge Networking Real-Time availability (online, offline, etc) Named Individuals Groups Alias (HR, Finance, etc) Presence Awareness Live/pre-recording/audio application or video orientated Service orientated Live Meeting Supports online group collaboration/training Discussions Personalised push content Notifications & Alerts Collaboration – Leveraging Sharepoint 2007

Real Life Scenario – Leveraging New Channels New Mortgage Application Speed is the key Work flow tracking Leverage the presentence. Troubleshoot Realtime Opportunity for Cross Selling – OCS Strike why the iron is hot Find additional experts Real Time Conference DEMO

LCS Design Considerations Scaling Users per LCS Pool Server Connectivity Federation Client Interface Desktop Web Mobile Compliance The Future and OCS

Exchange Design Considerations Mailbox Existing mailbox size IOPS and user profile Active Directory Site Design Routing Topology CAS Placement Network Bandwidth Latency

Typical Exchange 2007 Architecture

Typical LCS Infrastructure

Compliance Consideration Journaling International variations Pretensions Periods Multiple Communication Channels Search considerations Data Analysis

Wrapping UP Video Questions / Discussion