REPUBLIC OF MAURITIUS 31 May 2016

eGovernance in Microstates and Small Islands Characteristics of Small Island States Size – Limited by the extent of the market Limited resources – natural, human and financial Remoteness – barrier to trade Exposure to natural calamities – reconstruction cost Vulnerability to external shocks Open economy – excessive dependence on international trade – economy constrained by concentration of economic activities in limited areas (lack of diversification) Vulnerable environment

Challenges Funding No comprehensive e-Gov structure Human Resources Difficult to inculcate and implement a ‘One Government’ Strategy Change Management issues : Processes and People Security and Privacy Issues

Benefits Efficiency gains Round the clock service to citizens Customised service Cost Reduction (human resources, paper work) Transparency Accountability ‘One Government’ – better coordination among public bodies Secure transactions through better security and control mechanism