Shop Management Chapter 3 Page 25

Customer Relations First impressions are indeed important. First impressions are indeed important. Confidence by the customer is key. Confidence by the customer is key. Professionalism will take care of these issues. Professionalism will take care of these issues. Training technicians to deal with customers is very effective. Training technicians to deal with customers is very effective. Listening and asking the right questions will help you tremendously. Listening and asking the right questions will help you tremendously.

Service Records

Caring for Vehicles You need to be clean before and after you work on the car. (hands, feet, and clothes). You need to be clean before and after you work on the car. (hands, feet, and clothes). Fender Covers- belt buckles, fluids, and grease will get on cover- not on the fender. Fender Covers- belt buckles, fluids, and grease will get on cover- not on the fender. Seat Covers will protect leather and cloth seats. Seat Covers will protect leather and cloth seats. Floor Covers will protect carpets. Floor Covers will protect carpets.

Linen Service Most workplaces will have a linen service to maintain the professional look for their shop. Most workplaces will have a linen service to maintain the professional look for their shop. It is a weekly service that includes shirts, pants, hats in some cases, and even a rag service. It is a weekly service that includes shirts, pants, hats in some cases, and even a rag service.

Parts and Pricing Take care not to guess what a part costs Take care not to guess what a part costs Price all necessary parts for the job Price all necessary parts for the job Don’t forget to record all items used for the repair. (bolts, sprays, fuses, etc.) these item need to be paid for and restocked Don’t forget to record all items used for the repair. (bolts, sprays, fuses, etc.) these item need to be paid for and restocked Make sure you use the proper parts for the vehicle (some vehicle are specific about parts or you may void warranties) Make sure you use the proper parts for the vehicle (some vehicle are specific about parts or you may void warranties)

Your Job. Complete chapter Questions 1-10 (review) and 1-3 (ASE-style). Page Complete chapter Questions 1-10 (review) and 1-3 (ASE-style). Page Write on a separate paper and write out the complete question and your answer. ( do not write the other answer options). Write on a separate paper and write out the complete question and your answer. ( do not write the other answer options). Complete the chapter worksheet (I will give it out). You may write on it. Complete the chapter worksheet (I will give it out). You may write on it. Fill in the work order using the info on page 26. Fill in the work order using the info on page 26. File all items in your note book. File all items in your note book. Notebooks will be graded in the future. Notebooks will be graded in the future.