1 Supplier Selection Policy & Outcome Scoring October 2012

2 Agenda 1.Welcome and introductions 2.Overview Supplier Selection 3.Exceptions 4.Outcome Scoring 5.Support for providers 6.Questions

SUPPLIER SELECTION

4 Micro-tendering 5 Evaluate provider response 1 Prioritisation of provision 2 Pre-micro-tender filter to long list providers 3 Prepare and send micro-tender 5A Phase 1: Attribute and price scoring 5C Phase 3: Outcome Review 6 Provider selection 5B Phase 2: Short listing 5D Phase 4: Total score 4 Receive provider responses to micro-tender

Evaluation SectionFormatEvaluation Method Attributes (Features)Yes/No responsesAutomatic evaluation Attributes (Capabilities / Qualifications) Yes/No responses or graded responses Automatic evaluation Outcomes Free text responses, detailing what the provider will do to enable a citizen to achieve their outcomes Evaluated by brokerage Price Total weekly price (£) Blended hourly rate (£) Automatic evaluation Provider Work Plan Weekly schedule Scope of Works Reviewed by brokerage

EXCEPTIONS

Exceptions SProc.net system is currently used for straightforward home support care packages Some home support packages are being procured outside of this process – ‘exceptions’

Exceptions What is in and what is out? –Group Supported Living (Younger Adults) - Framework providers but not using the micro-tendering process –Extra Care Sheltered Housing (Older Adults) - Framework providers but not using the micro-tendering process –Out of City Placements –Daytime Emergencies - less than 24 hours notice before a placement needs to be made –Emergency Duty Team (EDT) - Out of hours emergency placement that would normally be dealt with by the EDT –Hospital discharges –Intermediate Care

Exceptions Process Providers are ed identified exception packages includes care required, times of calls and deadline for a response First provider to respond that meets all criteria will be contacted by broker. If provider able to confirm details of support offered, that provider will be offered the package of care. sent to all other providers confirming package has been awarded.

OUTCOME SCORING

Outcomes - Requirement An outcome is the end result or consequence that is achieved by the service that the provider delivers. The requirement will include the outcomes from the citizen’s support plan that they wish to achieve. By including these outcomes it will allow providers to explain how they will deliver a personalised service for the citizen. The outcomes should be SMART S - specific M - measurable A - achievable R - realistic/relevant T - time-based/trackable

Outcomes - Offer Providers need to complete their offer by: Providing a response to every outcome in the requirement Using free text to complete their offer with qualitative responses to outcomes Response demonstrates an enhanced scope of work of what, how and when the provider will meet the citizens’ outcome A provider would detail clear and comprehensive actions and/or activities that use the SMART (Specific, Measurable, Achievable, Realistic/relevant and Time-based/trackable) principles: likely to achieve the defined outcome are tailored to the needs and preferences of the Citizen are realistic given the proposed support hours and the stated timeframe Should encompass the principle of person centred planning

Outcome Discussion To identify risks and issues related to outcomes, example topics for discussion: –Support plans –Provider responses to outcomes –SProc.Net –Outcome scoring

Example Outcomes Outcome: To support citizen to develop and keep a set routine for personal care Basic outcome response: Personal care needs will be met by a qualified carer in line with the support plan and time constraints

Example Outcomes More detailed response: A risk assessment will be undertaken & person centred plan developed which clearly demonstrates how the citizen can be supported to carry out their washing and dressing during their morning call and undressing for their evening call. We are able to provide a female carer to provider support to the citizen to meet their the personal care needs. Previously, in similar care we have reduced the care package by introducing simple bathing/washing aids to promote the citizen undertaking these tasks with minimal assistance from care workers.

Provider Support All logins for live site were issued Wednesday 19 th September for launch on Monday 24 th September 2012http:// 3 x helpdesk staff from Marketplace – Home Support Surgeries with Account Managers are continuing to be held Daily Webinars available with trainer from Matrix until Friday 12 th October Volunteers required for further workshop session re: outcomes

QUESTIONS

18 Contact Details For further information : Go-live Helpdesk for Providers