Employee Performance Support Committee EPSC Committee Report 2006 Fall Business Roundtable Kevin Wood Committee Chair Wisconsin Public Service

Employee Performance Support Committee Slide 2 Agenda: –Discuss Strategic Focus of EPSC –Review Progress Against Milestones –Review Leadership Development Program –Discuss Path Forward

Employee Performance Support Committee Slide 3 Strategic Focus of EPSC –Evolving Committee Focus & Structure –Holistic View of Workforce Development –Holistic View of Industry Offerings –Enhanced MEA Membership Offerings

Employee Performance Support Committee Slide 4 What is the EPSC and What Is Its Mission Operations, HR, Senior Training, Learning Management Leaders from Members Originally: Decide what courses MEA should build Now: Integrate course building into broader workforce issues from Board: –Knowledge Management/Empl. Development Recruiting Tomorrow’s Workforce –Electric OQ—2005 Energy Bill Implications –Growing MEA Course Offerings What is the EPSC & What Is Its Mission?

Employee Performance Support Committee Slide 5 Define strategies to attract Jr. High, High School and JC students into energy jobs Determine whether a regional effort is cost effective and more powerful Leverage MEA curriculum by offering it to vocational schools Partner with Center for Energy Workforce Development, IBEW, others Knowledge Management and Employee Development

Employee Performance Support Committee Slide 6 Identify Key Tasks—OSHA –Care and use of PPE –Working near energized parts –De-energizing lines and equipment –Grounding –Overhead lines Create Covered Task Summaries as models everyone can use Create evaluation methods Recommend evaluation intervals Electric OQ—2005 Energy Bill Implications

Employee Performance Support Committee Slide 7 Continue Gas & Electric Field courses Find complimentary content—29 Whirlpool appliance courses: Propane courses Add Leadership Development—3 rd Party materials EPSC Focus: --Lower cost for all members through MEA development and group purchasing --Provide higher quality materials -- Allow local customization Growing MEA Course Offerings

EPSC Training Employee Recruitment Electric Competency Management KMS Training Partnership CEWD Academic Involvement Technical Schools HS Programming Career Academies Covered Tasks Evaluations Corporate Customer Relations All other Employees Human Resources Integrating MEA Sharing New Learning Initiatives MEA Field Training New: MEA Leadership

Employee Performance Support Committee Slide 9 Knowledge Management/Empl. Development Attend CEWD Oct ’06 Conference Investigate partnership—see gap opportunities Electric OQ—2005 Energy Bill Implications Continue to develop Covered Task Summaries Growing MEA Course Offerings ID new field course topics Launch Excavation Safety Free Web Courses Launch Leadership Development System Next Action Steps

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Employee Performance Support Committee Slide 12 MEA Management Competency Model ©(Pentagon Graphic Version)MEA Management Competency Model ©(Pentagon Graphic Version) Self-Mastery Vision Leadership Foundation Communications TechnologyTeam Industry Knowledge Business Management People Management Customer Relations Job Knowledge Regardless of current position level or function, these five elements are the foundation of success in leading and managing others. Built upon the foundation, each successful supervisor, manager, director or officer must continue to develop knowledge & skills in these five competency areas or clusters. MEA Management Competency Model

Employee Performance Support Committee Slide 13 Crew leaders, managers and directors are more critical to cost control and reliability than ever There are fewer of them and they have less time to get the work done It’s time we had tools for them to develop 24/7 and to have access to management performance support when they need it Leadership Development Is No Longer a Luxury

Employee Performance Support Committee Slide 14 Emerging Leader Package: –SkillSoft Courses –MEA Industry and Safety Courses Experienced Leader Package –SkillSoft Courses –MEA Industry and Safety Courses Harvard Management Mentor Plus –41 just in time performance support topics, downloads, training and additional resources A full year’s worth of training and support for $75 per package per employee Welcome to MEA’s Newest Member Benefit

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Employee Performance Support Committee Slide 19 Seek MEA Board approval for six figure investment (buy down the member cost) Call a summit of HR and OD folks to explain system and gain more advocates—beyond Operations contacts Add the materials to and promote to 500 companies using technical courses therewww.energyu.org Look to year 2 & 3 courses, expand the topics Leadership Development Next Steps