Staffing Industry Report Webinar (Global) June 2016 ©2016 by Crain Communications Inc. All rights reserved. David Papapostolou Senior Research Analyst John Nurthen Executive Director Global Research

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If you continue to have trouble with the sound, you may dial into the call by dialling +44 (0) and using access code For other assistance, contact SIA customer service at +44 (0) Within 48 hours after the webinar, the slides for this presentation, the replay and relevant links to research will be ed to members only. Corporate members may access the research via these links; non-member attendees interested in the research should contact for assistance with getting membership. Staffing Industry Report Webinar ©2016 by Crain Communications Inc. All rights reserved.

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Finding Research 5

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Research Agenda research reports scheduled to be published within four regions and across six research pillars ©2016 by Crain Communications Inc. All rights reserved.

Latest Research Europe Most Complex Contingent Markets Globally* Quarterly Europe Employment (Eurostat) Report The Futures of Work (Citation) Job Board Service Differentiators MSP Market Developments and Differentiators: Part 1* Global Staffing Market Forecast 2016 UK Professional Recruitment Trends March/April 2016 Europe Legal Update Q *Available to Premium Corporate Members only

©2016 by Crain Communications Inc. All rights reserved. Latest Research Asia Pacific, Latin America, Middle East & Africa A Look At the Workforce Environment in Australia* Africa Data Sources India Staffing Company Survey 2016 A Look At the Workforce Environment in India* Largest Staffing Firms in Australia Largest Staffing Firms in Mexico Asia Pacific Legal Update Q Middle East & Africa Legal Update Q *Available to Premium Corporate Members only

©2016 by Crain Communications Inc. All rights reserved. Agenda Quarterly Europe Employment (Eurostat) Report Global Staffing Market Forecast 2016 Job Board Service Differentiators Largest Staffing Firms in Australia Just-in-Time Staffing: Thinning the line between the human cloud and staffing

©2016 by Crain Communications Inc. All rights reserved. Quarterly Europe Employment (Eurostat) Report

©2016 by Crain Communications Inc. All rights reserved. Employment Situation Malta

©2016 by Crain Communications Inc. All rights reserved. Temporary Employment Turkey

©2016 by Crain Communications Inc. All rights reserved. Temporary Agency Work Belgium

©2016 by Crain Communications Inc. All rights reserved. Agenda Quarterly Europe Employment (Eurostat) Report Global Staffing Market Forecast 2016 Job Board Service Differentiators Largest Staffing Firms in Australia Just-in-Time Staffing: Thinning the line between the human cloud and staffing

Economic Outlook ©2016 by Crain Communications Inc. All rights reserved. Gross Domestic Product, constant prices (% change) Source: IMF

US CA BR SA JP AU NL DE IN CN UK FR IT BE Staffing markets are to scale CH These 15 countries represent 89% of global staffing revenue 17 Global Staffing Market 2015

©2016 by Crain Communications Inc. All rights reserved. Country 2015 GDP 2015 Growth 2016 GDP 2016 Forecast Australia2.4%2%2.5%3% Belgium1.4%9%1.2%5% Brazil-3.4%-16%-2.6%-14% Canada1.2%-4%1.5%1% China6.9%14%6.5%13% France1.2%4%1.2%5% Germany1.4%7%1.4%6% India7.3%6%7.4%7% Country 2015 GDP 2015 Growth 2016 GDP 2016 Forecast Italy0.7%16%0.8%13% Japan0.5%7%0.6%5% Netherlands1.9%9%1.8%6% South Africa1.3%-10%0.7%7% Switzerland0.9%-2%1.2%0% UK2.2%7%1.7%5% USA1.7%7%2.3%6% Global2.4%6%2.4%5% Staffing Market Forecasts

©2016 by Crain Communications Inc. All rights reserved. United Kingdom Record high employment rate Slowing economy Staffing market: momentum unclear Finance & Accounting Up, Engineering down Short term outlook: Brexit outcome Longer term outlook: …Brexit, and skills shortage +5%

©2016 by Crain Communications Inc. All rights reserved. Germany 2016 revenue growth: +6 % (+7% in 2015) Second largest staffing market in Europe Highly attractive to foreign firms Macro headwinds: skills shortages, slowing economy Legal headwinds: equal pay for equal work, 18 months assignment limit +6%

©2016 by Crain Communications Inc. All rights reserved. France 2016 revenue growth: +5% (+4% in 2015) GDP catching up with rest of EU Staffing market back to growth since Jan 2015 Highly consolidated market, high pressure on margins: differentiation through cost-effective models. Headwinds: Labour bill, effect of strikes on the economy, presidential election campaign +5%

©2016 by Crain Communications Inc. All rights reserved. Netherlands 2016 revenue growth: +6% (+9% in 2015) All sectors of the staffing industry benefiting from economic growth, but IT even more so Strong growth, but still disappointing High pressure on margins: differentiation and strategic relationship with clients key to success +6%

©2016 by Crain Communications Inc. All rights reserved. Japan Tight labour market Part-time and temporary workers now making up 40% of the labour force 2015 law removed term limit on agency worker assignments Equal pay for equal work: gender pay gap and employment status gaps Looking to lure more foreign workers +5%

©2016 by Crain Communications Inc. All rights reserved. Australia 2016 revenue growth: +3% (+2% in 2015) Economic growth stable overall, but investments in mining expected to stay subdued M&A activity and market shake-up: ‒Recruit acquires Chandler MacLeod and Peoplebank ‒Skilled Group and Programmed merge -> Programmed ‒Fircroft acquires One Key Resources +3%

©2016 by Crain Communications Inc. All rights reserved. India Strong momentum, driven by IT-enabled services; industries sales and development professionals Government looking to unlock the informal sector Concerns about implementation of new Goods and Service Tax Outsourcing and Staffing increasingly merging Market is best addressed on a regional basis +7%

©2016 by Crain Communications Inc. All rights reserved. Agenda Quarterly Europe Employment (Eurostat) Report Global Staffing Market Forecast 2016 Job Board Service Differentiators Largest Staffing Firms in Australia Just-in-Time Staffing: Thinning the line between the human cloud and staffing

©2016 by Crain Communications Inc. All rights reserved. Job Board Service Differentiators Huge diversity in business models and service offerings –Standard Job Board model –Job aggregator –Job distributor –Career community –Social media job site –Online classifieds site

©2016 by Crain Communications Inc. All rights reserved. Many Job Boards have expanded their traditional role into new areas ‒Contingent recruitment, staffing, candidate screening, and predictive recruiting analytics A common thread is a strong mobile presence –All sites utilize responsive design to support mobile access, and a number also offer site-specific iPhone and Android apps Another common feature is the use of push technology to keep candidates engaged As Job Boards increase their reach, we also expect them to continue expanding their niche candidate solutions Job Board Service Differentiators

©2016 by Crain Communications Inc. All rights reserved. Job ads have become commoditized ‒This has resulted in an increase in non-posting products as well as subscriptions and packages Predictive recruitment analytics have become feasible as a result of improvements in data technology, and several Job Boards are providing the first generation of these products to aid employers in determining when and where to place their job ads Training is a key part of many Job Boards’ strategy for extending their reach beyond pure job postings and resume search Job Board Service Differentiators

©2016 by Crain Communications Inc. All rights reserved. Job Boards by Market Cap

©2016 by Crain Communications Inc. All rights reserved. Agenda Quarterly Europe Employment (Eurostat) Report Global Staffing Market Forecast 2016 Job Board Service Differentiators Largest Staffing Firms in Australia Just-in-Time Staffing: Thinning the line between the human cloud and staffing

Largest Staffing Firms in Australia Source: Largest Staffing Firms in Australia 2016

©2016 by Crain Communications Inc. All rights reserved. Agenda Quarterly Europe Employment (Eurostat) Report Global Staffing Market Forecast 2016 Job Board Service Differentiators Largest Staffing Firms in Australia Just-in-Time Staffing: Thinning the line between the human cloud and staffing

©2016 by Crain Communications Inc. All rights reserved. Just-in-Time Staffing Characteristics B2B, on-site work arrangements Blue-collar occupations; e.g. hospitality, warehousing Short-term work assignments High-volume of assignments Paid hourly Often (not always) acts as the Employer of Record (US) or operates according to temporary agency work law (Europe) Gross margins similar to staffing firms

©2016 by Crain Communications Inc. All rights reserved. US Netherlands Estonia US US Australia Switzerland UK US US Just-in-Time Staffing

©2016 by Crain Communications Inc. All rights reserved. Just-in-Time Staffing Attracting Investors

Any Questions? ©2016 by Crain Communications Inc. All rights reserved. David Papapostolou Senior Research Analyst John Nurthen Executive Director Global Research

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