June 17, 2008 Accounts Payable, Account Receivable and Fund Balance with Treasury Daily Status Review June 17, 2008 National Aeronautics and Space Administration

June 17, 2008 Agenda Slide Status of Critical Contact Center Systems Customer Contact Center Metrics Status of Critical IT Systems Invoice Workload - Daily Document Imaging Volumes AP Daily Performance Metrics AP-AR Outstanding Issues FbwT Daily Reconciliation Status FBwT Outstanding Issues FBwT Outstanding Issues Trend Chart Internal Controls Audit Activity Weekly-Status of ORR Action Items - NSSC Weekly-Status of ORR Action Items - Dryden, Marshall, SSC Weekly-Upcoming Events Monthly-Customer Contact Center Monthly Trend Charts Monthly-Reporting Requirements Monthly-Monthly Metrics AR Monthly-FBwT Monthly Charts.ppt Feedback

June 17, 2008 All times Central Status of Critical Contact Center Systems Telephone System is operational Called NSSC123, listen to recording and menu and connect to an agent. Daily at 7:00 a.m. Remedy Help Desk is operational Logged in and checked the Console, Flashboards and Bulletin Board. Daily at 7:00 a.m. Centergy Server is upChecked Quickcom and the Reader Board.Daily at 7:00 a.m. Centergy Manager is operationalLogged in.Daily at 7:00 a.m. Voic – After Hours Messages – cleared Checked voice message light to confirm messages have been read and deleted. Daily at 7:00 a.m. Emergency After Hours Requests entered into Remedy Checked Remedy to confirm any after hours inquiries have been input. Daily at 7:00 a.m. After Hours Telephone messaging system is operational Called NSSC123 after hours recording. Verify option 1 rolls to voice mail and option 2 rolls to after hours on-call Manager. Daily at 7:00 p.m. Quality and Accuracy of InformationRandomly selected live calls and responses reviewed.Daily Time to AnswerReviewed time to answer Centergy and Report.Daily

June 17, 2008 Customer Contact Center Metrics Calls by Inquiry

June 17, 2008 Customer Contact Center Metrics Aging Help Desk Tickets

June 17, 2008 Status of Critical IT Systems SYSTEMSTATUSDOWNTIMEUPTIMECOMMENTS AWMSGREEN IAWGREEN ACaRTGREEN KOFAX-IRGREEN PCCGREEN PAY.GOVGREEN CIDTGREEN REMEDYGREEN SAPGREEN S-FTPGREEN TechDocGREEN

June 17, 2008 Workload - AP Document Imaging Volumes (All Input Sources - Mail, Fax, , FTP)

June 17, 2008 Workload - AP Document Imaging Volumes (All Input Sources - Mail, Fax, , FTP)

June 17, 2008 Note: Data includes interest payments paid via FI Invoice. Performance Metrics for Key Indicators as of June 16, 2008

June 17, 2008 Wave 2 Transition Metrics as June 16, 2008

June 17, 2008 Note: Data includes interest payments paid via FI Invoice. Interest Performance Metrics June 16, 2008

June 17, 2008 DFRC Interest Breakdown as of June 16, 2008

June 17, 2008 GRC Interest Breakdown as of June 16, 2008

June 17, 2008 KSC Interest Breakdown as of June 16, 2008

June 17, 2008 LaRC Interest Breakdown as of June 16, 2008

June 17, 2008 MSFC Interest Breakdown as of June 16, 2008

June 17, 2008 NSSC Interest Breakdown as of June 16, 2008

June 17, 2008 Discounts Performance Metrics as of June 16, 2008

June 17, 2008 Aged AWMS Cost Requests

June 17, 2008 Aged AWMS Invoice Approvals

June 17, 2008 Aged AWMS Funding Requests

June 17, 2008 Aged AWMS 103/105 Approvals

June 17, 2008 Current Status of Invoices as of June 16, 2008

June 17, 2008 Look Ahead June , 2008

June 17, 2008 Wave 2 Pre-Transition Summary as of April 28, 2008

June 17, 2008 Wave 2 Pre-Transition Summary as of June 16, 2008

June 17, 2008 Outstanding IssuesCenterPOCOpenDueComplete AWMS Enhancements Status: Enhancements in testing environment. Tier 3 & 4 in Production. Tier 5 in Production. Tier 6 – on hold. Funding Solution & Good Receipts and Acceptance in Production. DFRC Henry Daniels 6/13/08 AWMS Enhancements Status: Phase 1: NSSC to identify and prioritize AWMS enhancements. Phase 2: Jointly prioritize AWMS enhancements with Centers. Phase 3: Implement enhancements as prioritized Centers/ NSSC Henry Daniels 6/13/086/30/08 Accounts Payable Outstanding Issues

June 17, 2008 Outstanding IssuesCenterPOCOpenDueComplete SR # Discrepancy with the GenPRT3 Report Status: Pending ERB Analysis SSC Henry Daniels 4/2/086/20/08 SR# – Report to Correctly Calculate Due Dates Status: Pending Impact Assessment AllHenry Daniels 4/28/086/20/08 Accounts Payable Outstanding Issues

June 17, 2008 Outstanding IssuesCenterPOCOpenDueComplete SR – Request for CAAS Procedures to be Updated in EPSS Status: Closed All Henry Daniels 5/20/086/20/08 Comp Center cannot update the procedures for CAAS as those are internal processes. Those processes cross different area within the agency. SR Request for Royalty Payments Process to be Updated in EPSS Status: Closed AllHenry Daniels 5/20/086/20/08 Comp Center cannot update the procedures for CAAS as those are internal processes. Those processes cross different area within the agency. Accounts Receivable Outstanding Issues

June 17, 2008 Outstanding IssuesCenterPOCOpenDueComplete SR – Request for Refund Process to be Updated in EPSS Status: Impact Assessment All Henry Daniels 5/20/086/20/08 SR – Request SAP printer change for Accounts Receivable Status: Complete NSSC Henry Daniels 06/11/086/15/08 Default printer updated. SR – Request SAP default printer for Reimbursable Bills for AR Status: Complete NSSCHenry Daniels 06/11/086/16/08Default printer updated. Accounts Receivable Outstanding Issues

June 17, 2008 Outstanding IssuesCenterPOCOpenDueComplete Other Outstanding Issues

June 17, 2008 Daily Reconciliation Status Days Aged Number$ In ThousandsExplanation IPACs Waiting on cost FI to be processed by DFRC Waiting on cost FED Supply to be processed by DFRC FI Invoice to be processed by DFRC (original amount) Waiting on cost FedMIL for DFRC to process FI invoice for DFRC to process IPAC reversed by DFRC, DFRC to correct GSA Processed by DFRC (original amount $1K) FEB IPAC correction, DFRC needs to re-enter FI Invoice to be processed by DFRC (original amount $71K) FI Invoice to be processed by DFRC (original amount $26K) FEB IPAC correction, DFRC needs to re-enter FI Invoice processed by Dryden (original amt was $73k) GSA Processed by Dryden; partial clearing (funding issue) GSA Processed by Dryden (partial clearing & funding issue); FI Invoice processed by Dryden FI Invoice to be processed by DFRC (original amount $15K) GSA for DFRC to process (original amount $.5K) RFC Payments Labor DIT PCS Taxes DIT Deposits No Variance DFRC FBWT/FMS 224 Reconciliation Aging

June 17, 2008 Days Aged Number$ In ThousandsExplanation IPACs Need breakout from GRC for allocation of funds Needs cost Cleared 6/16 Need breakout from GRC for allocation of funds RFC Payments Labor DIT Reversed DIT Deposits Researching GRC FBWT/FMS 224 Reconciliation Aging Daily Reconciliation Status

June 17, 2008 Days Aged Number$ In ThousandsExplanation IPACs GSA, KSC to process To be processed by AR Unemployment comp to be processed by KSC ($-8K); Researching (2 for $-83K); Researching ($-11K) To be processed by AR Waiting on approval ($-11K); waiting on new bill ($-9K) To be processed by AR Waiting on funding ($15K); KSC to process ($.5K) Waiting on funding ($436K) Balance of fuel bill, waiting on funding GPO –Requested PO number RFC Payments , Payroll; PCS Taxes; payroll variance DIT (canceled check) DIT Deposits Delaware North - KSC to process Advance for Astronaut Memorial Fund – KSC to process KSC FBWT/FMS 224 Reconciliation Aging Daily Reconciliation Status

June 17, 2008 Days Aged Number$ In ThousandsExplanation IPAC Reversal needs to be entered AR is working to post or park 6/17 Unemployment ($6K); AR working (-$.2K) LaRC instructed not to enter in SAP – both items will clear GPO – Need breakout of PLI and ALI from Langley May SOD clearing Will be resolved when JV reversal is complete RFC Payments 41-15DIT Deposits Employee reimbursement LaRC FBWT/FMS 224 Reconciliation Aging Daily Reconciliation Status

June 17, 2008 Daily Reconciliation Status MSFC FBWT/FMS 224 Reconciliation Aging Days Aged Number $ In Thousands Explanation IPACs , Needs cost Resolved TRACS IPAC - working with MSFC RFC Payments ,503 DIT Payroll Deposits Sales order realignment

June 17, 2008 Days Aged Number$ In ThousandsExplanation IPACs , Payroll ($1,254); IPAC ($-8) Waiting on cost Document reversal – to be corrected by NSSC Waiting on cost ($-340K); IPAC rejected ($-51K) RFC Payments 000 Deposits Advance check to be posted by center Partial deposit posting - waiting for remainder to be posted SSC FBWT/FMS 224 Reconciliation Aging Daily Reconciliation Status

June 17, 2008 CenterBlank ALCBlank Functional Area Blank Business Area Blank Commitment Item DFRCNo variance GRCNo variance KSCNo variance LaRCNo variance MSFCNo variance SSCNo varianceNo VarianceNo variance FBWT Continuous Monitoring Program Activities Daily Reconciliation Status

June 17, 2008 Outstanding IssuesCenterPOCOpenDueComplete Fund Balance with Treasury Outstanding Issues

June 17, 2008 Outstanding Issues Aging Report

June 17, 2008 Internal Controls Fund Balance With Treasury RecommendationProposed ResolutionStatus NASA should consider strengthening its communications with the centers by developing and implementing a communication plan that keeps the centers up to date on control monitoring requirements. The NASA OCFO will respond.Open In accordance with Treasury's rules and regulations regarding suspense accounts, NASA should consider modifying the SAP to Treasury reconciliation process to eliminate suspense Journal Voucher (JV). NASA should request a waiver from Treasury to be able to post to suspense until NASA can update the process and eliminate the need to post to suspense The NASA OCFO will respond.Open Status of resolution – NSSC Transitioning Process Design Assessment

June 17, 2008 Internal Controls Accounts Payable RecommendationProposed ResolutionStatus The NSSC should designate an individual within the Center's Accounts Payable or Procurement department to update the NSSC Vendor Invoice Processor of changes regarding Center's authority listing. In addition, a back-up designee should be assigned for each Center. The NSSC AP will obtain invoice approval lists from Center Procurement and Finance and implement a process to receive the POC list for Contract Assignments from Center Procurement. Procedure will require regular updates from and follow-ups to Procurement and Finance to ensure both lists are kept up to date. Open Status of resolution – NSSC Transitioning Process Design Assessment

June 17, 2008 Accounts Payable RecommendationProposed ResolutionStatus The NSSC Vendor Payment Processor should validate that services have been rendered and the IPAC was approved by the applicable CO or COTR before posting to SAP. The NSSC sees the process differently. At the time the IPAC is received by NASA the U. S. Treasury has already reduced NASA's funding by the amount of the IPAC transactions so there is little need to hold these transactions out of the accounting system pending some additional approval. Posting the valid and complete transactions upon receipt actually allows NASA records to remain in balance with U. S. Treasury records. Currently the NSSC performs the following IPAC validations based on downloaded information from GOALS: Purchase Order Number, Obligation Amount in SAP, Type Payment, Originating ALC, Customer ALC, Document Reference Number, Dollar Amount, Accomplish Date. After validation, the IPAC is posted to SAP. For Goods Receipt related IPACs the NSSC also checks SAP to ensure the goods receipt transaction has been processed in SAP. For services related IPAC the NSSC posts the IPAC transactions upon receipt/validation and then notifies the responsible activity of the posting and asks for confirmation/approval of services claimed on invoice/IPAC. If the responsible activity disapproves the posting the NSSC will work with the charging entity to reverse the IPAC or take other required action. The NSSC recognizes that not all NASA Centers are using an approval prior to posting process for IPAC. Therefore the NSSC will develop a standard IPAC posting procedure and coordinate it with the OCFO to standardize the process across NASA. Open Internal Controls Status of resolution – NSSC Transitioning Process Design Assessment

June 17, 2008 Audit Activity No open audit activity.

June 17, 2008 Action Items

June 17, 2008 Status of Action Items NSSC Action ItemPOC StatusDate Dual Processing for FBWTMosteller

June 17, 2008 Accounts Receivable Data Clean-Up Completed DRYDEN FLIGHT RESEARCH CENTER MARSHALL SPACE FLIGHT CENTER GLENN RESEARCH CENTER KENNEDY SPACE CENTER

June 17, 2008 Status of Action Items SSC

June 17, 2008 Status of Action Items LaRC

June 17, 2008 DateEventLocationPOC 6/18/08Pre-ORRWebExCindy Epperson 6/25/08ORRWebExCindy Epperson Upcoming E vents

June 17, 2008 Monthly Slides (Briefed 30 Days After Go Live)

June 17, 2008 Accounts Payable Customer Contact Center Daily Trend Chart by Activity

June 17, 2008 Accounts Receivable Customer Contact Center Daily Trend Chart by Activity

June 17, 2008 Fund Balance with Treasury Customer Contact Center Daily Trend Chart by Activity

June 17, 2008 Other Customer Contact Center Daily Trend Chart by Activity

June 17, 2008 Accounts Receivable DRFCMSFCSSCLaRCGRCKSC Late Billings by Type (NSSC, other) Overdue Collection Notices Number of Journal Voucher Entries Monthly Performance Metrics For Key Indicators

June 17, 2008 Report DescriptionStatusDue Date Release Date POC MTS #2 – MTS Fund Balance with Treasury (CMP) Completed 6/12/08 6/10/08 Peggy Mosteller MTS #3 - Fund Balance with Treasury (CMP) Completed 6/12/08 6/10/08 Peggy Mosteller MTS #4A – MTS Amount in Suspense (FIDO) Completed 6/6/08 Peggy Mosteller MTS #4B - Amount in Suspense (FIDO) Completed 6/6/08 Peggy Mosteller MTS #5 - Delinquent AR from Public (FIDO) Completed6/6/08 Henry Daniels MTS #6 Treasury Report on Receivable (TROR) Completed6/6/08 Henry Daniels AP/AR/FBWT Reporting Requirements May 2008

June 17, 2008 Report DescriptionStatusDue Date Release Date POC MTS #7 – Electronic Payments to Vendors (FIDO) Completed6/6/08 Henry Daniels MTS #8 - % Late Payments (FIDO)Completed6/6/08 Henry Daniels MTS #9 - $ of Interest Penalties Paid (FIDO) Completed6/6/08 Henry Daniels MTS #13 – Accuracy of ReportingOn target As requested by DAB Peggy Mosteller MTS #14 – Timeliness of Reporting by ALC Completed 6/4/08 Peggy Mosteller MTS #18 – ReconciliationsOn target 6/12/08 6/10/08Peggy Mosteller MTS #19 – Aging of Open Item Balances (CMP) On Target6/12/086/10/08Henry Daniels AP/AR/FBWT Reporting Requirements May Continued

June 17, 2008 Fund Balance with Treasury Supplemental DFRCNONE GRCNONE KSCNONE LaRCNONE MSFCNONE SSCNONE Monthly Performance Metrics For Key Indicators – Report Daily the Last Week of the Month

June 17, 2008 Fund Balance with Treasury Statement of Differences – Expenditures Statement of Differences – Collections DFRC-1,446K-25 GRC KSC7220 LaRC510 MSFC1223 SSC Monthly Performance Metrics For Key Indicators – Report Daily the Last Week of the Month

June 17, 2008 Fund Balance with Treasury Suspense<= 3 Months> 3 Months6 Months DFRC-As of May Month End 0016K16k GRC-As of May Month End 0000 KSC-As of May Month End 0000 LaRC-As of May Month End -5K00 MSFC-As of May Month End 131K0-116K247K SSC-As of May Month End 1K00 Monthly Performance Metrics For Key Indicators

June 17, 2008 SignOffPage

June 17, 2008 OCFO Core Transition Team Members Wave 1 Center CFOs, DCFOs Wave 2 Center CFOs, DCFOs Wave 1 Center On-Site Representatives NSSC Feedback

June 17, 2008 Back-up Information

June 17, 2008 DFRC Issues Invoices Breakdown

June 17, 2008 GRC Potential Issues Breakdown

June 17, 2008 KSC Potential Issues Breakdown

June 17, 2008 MSFC Potential Issues Breakdown

June 17, 2008 SSC Potential Issues Breakdown

June 17, 2008 SignOffPage