© 2011 by Velaction Continuous Improvement, LLC. All rights reserved. Lean Office Flow Exercise Velaction Decryption Services Version: 7/20/2011

© 2011 by Velaction Continuous Improvement, LLC. All rights reserved. -2- Lean Training System DVDs Power- Point Webinars Student Guides Learn more about our Lean Training System at Lean Tutorials Lean Lego Kits Training Exercises Boot Camps Lean Forms Lean Dictionary Terms On PDF …and more!

© 2011 by Velaction Continuous Improvement, LLC. All rights reserved. -3- Objectives Learn to look at a process in a critical light. Recognize various forms of waste. Believe in the impact a few small changes can have on a process. See the value of creating flow in an office setting. Understand basic Lean principles and terminology.

© 2011 by Velaction Continuous Improvement, LLC. All rights reserved. -4- Background You now work for Velaction Decryption Services. We take encrypted information and decode it for our customers.

© 2011 by Velaction Continuous Improvement, LLC. All rights reserved. -5- The Basic Process TYAYO Customer sends an order containing an encrypted phrase. Order Entry checks database for customer record and creates work order. Decoders decrypt the letters. 0LHLE Final Production sequences and packages the phrase. HELLO Accounting calculates the bill and ships to the customer.

© 2011 by Velaction Continuous Improvement, LLC. All rights reserved. -6- Exercise Positions Releases orders Manages interruptions Records times Checks quality Customer Transports work from person to person Runner

© 2011 by Velaction Continuous Improvement, LLC. All rights reserved. -7- Exercise Positions Receives orders Routes orders Creates new customer records Order Entry Decrypts the letters on the customer orders Assigned a specific customer type (Corporate, “Gold”, and Individuals) Decoders (x3)

© 2011 by Velaction Continuous Improvement, LLC. All rights reserved. -8- Exercise Positions Places the decrypted letters in the correct sequence Identifies word breaks Formats the final phrase Final Production Calculate cost Create invoice Deliver results to customer Accounting

© 2011 by Velaction Continuous Improvement, LLC. All rights reserved. -9- Position Assignments Designate position assignments and read Position Instruction Mats.

© 2011 by Velaction Continuous Improvement, LLC. All rights reserved Order Flow OE requests order from RUNNER RUNNER gets order from CUSTOMER CUSTOMER releases work and checks for interruptions RUNNER delivers work to OE OE checks customer records Active? OE creates record OE routes to correct DECODER A NO YES

© 2011 by Velaction Continuous Improvement, LLC. All rights reserved Order Flow (cont.) DECODER gets correct code and decrypts A FINAL PRODUCTION re-sequences letters and formats phrase ACCOUNTING prepares invoice and delivers results to customer CUSTOMER performs quality check CUSTOMER logs results

© 2011 by Velaction Continuous Improvement, LLC. All rights reserved Customer Draw a customer card on request Log the release time Draw 3 interruption cards and check if in WIP

© 2011 by Velaction Continuous Improvement, LLC. All rights reserved Order Entry Fill out Acct # and Name If customer is new, follow the “New Customer” process Route the work order to the correct decoder

© 2011 by Velaction Continuous Improvement, LLC. All rights reserved Decoders FRONT BACK S A DGSGBT*IMWR REAEIG*NSLT Get the correct code cards Copy the encrypted letters onto the work order Use the code cards to decode Complete for remaining letters Check the formatting boxes from the customer card X

© 2011 by Velaction Continuous Improvement, LLC. All rights reserved Final Production SDGSGBT*IMWR AREAEIG*NSLT L E A AR E I G*NS LEAN IS GREAT T Use the Sequencing Worksheet to put the letters in the correct order X Split the phrase into words and copy to Results & Invoice sheet Format the phrase

© 2011 by Velaction Continuous Improvement, LLC. All rights reserved Accounting LEAN IS GREAT Use the discount to determine the amount owed Copy the payment terms and route to the customer

© 2011 by Velaction Continuous Improvement, LLC. All rights reserved Customer Log the time that orders are received Check quality and log any problems in price, terms or format

© 2011 by Velaction Continuous Improvement, LLC. All rights reserved Questions? Contact Information Presentation author: Jeff Hajek Phone:

© 2011 by Velaction Continuous Improvement, LLC. All rights reserved Copyright and Licensing Information All material contained within this presentation is protected by copyright law. All rights are reserved except as noted below: Corporate License Terms: 1.This material is licensed only. No ownership of content is transferred. 2.The purchaser may only use this training material within a single corporate reporting entity. This includes, but is not limited to, reporting divisions or subsidiaries of larger organizations. A good rule of thumb is that one license is required for each president in the organization. 3.This training material may be modified to suit the needs of the purchaser. The original training material or its derivative works may not, however, be sold or otherwise distributed outside the purchasing company. 4.This license may not be transferred. 5.This presentation is intended for use by a single organization to train its own employees, or people with whom they regularly do business, such as members of its supply chain or other vendors. a)It is not intended for third-party training, such as, but not limited to, training conducted by consultants or corporate trainers. b)The material in this presentation or its derivative works may not be sold by any party except Velaction, LLC. c)No compensation may be received for the use of the material for training purposes or for any other reasons. 6.If any part of this license is not enforceable, the other provisions remain intact. 7.The terms of this license apply even if the presentation was part of a promotional offer.

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