1 DEFINE Determine Bench mark Determine Customer requirements Set Baseline Get Customer Commitment Map Flow process.

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Presentation transcript:

1 DEFINE Determine Bench mark Determine Customer requirements Set Baseline Get Customer Commitment Map Flow process

2 MEASURE Develop Defect Measurement Collect Data Develop Data Collection process Create Forms Compile and Display Data

3 ANALYSE Verify Data Test Conclusions Draw Conclusions From Data Determine Improvement Opportunities Determine Root Causes

4 IMPROVE Create Improvement Ideas Experiment Create Models Set Goals Create Problem Statement Create Solution Statement Implement Improvement Methods

5 CONTROL Monitor Improvement Progress Assess Effectiveness Measure Improvement Statistically Make Needed Adjustments

6 ENIGMA OF SIX SIGMA Six Sigma 6 σ

7 SIX SIGMA BENCHMARKS K 10K 1K (0.25ppm) Restaurant Bills Prescription writing Payroll processing Order write-up Journal Vouchers Wire transfer Air baggage handling Best in class Air flight Fatality Rate Average company Material lot Rejected

8 Table 1: Companies And The Year They Implemented Six Sigma Company NameYear Began Six Sigma Motorola (NYSE:MOT)MOT1986 Allied Signal (Merged With Honeywell in 1999) 1994 GE (NYSE:GE)GE1995 Honeywell (NYSE:HON)HON1998 Ford (NYSE:F)F2000

9 Table 2: Six Sigma Cost And Savings By Company YearRevenue ($B)Invested ($B) % Revenue Invested Savings ($B) % Revenue Savings Motorola (e)ND Allied Signal ND GE Honeywell ND ND Key: $B = $ Billions, United States (e) = Estimated, Yearly Revenue Could Not Be Found ND = Not Disclosed Note: Numbers Are Rounded To The Nearest Ten

10 The Quality Team Master Black Belt Black Belt Green Belt - Thought Leadership - Expert on Six Sigma - Mentor Green and Black Belts - Thought Leadership - Expert on Six Sigma - Mentor Green and Black Belts -Backbone of Six Sigma Org -Mentor Green Belts - Full time resource - Deployed to complex or “high risk” projects -Backbone of Six Sigma Org -Mentor Green Belts - Full time resource - Deployed to complex or “high risk” projects - Part time or full time resource -Deployed to less complex projects in areas of functional expertise - Part time or full time resource -Deployed to less complex projects in areas of functional expertise