Welcome to Hosted VoIP Scott Dike Sr. Product Manager 8x8 Inc.

Hosted VoIP Understand your requirements Understand possible solutions Make an informed selection 3 Selecting a Hosted Provider

Hosted VoIP Understand your requirements What is the state of your current solution? Do you have a phone system? Have you outgrown it/does it scale? What are your cost parameters and drivers? Are you adding sites? Monthly fees vs. fixed costs Do you have in house expertise? What is your current data solution? Surplus bandwidth? Expensive/underutilized voice connections? 4

Hosted VoIP Understand possible solutions VoIP services PC to PC voice, over the internet PBX to PBX, site to site VoIP in the LAN VoIP trunks, delivered to IP enables systems Hosted, centralized services 5

Hosted VoIP 6 Hosted VoIP can mean many things Hosted PBX Hosted Key System Hosted Call center Hosted voice only (residential style) Hosted conferencing They all share some common benefits

Hosted Benefits 7 Feature support across multiple locations Better support for remote/traveling workers Site to site calling Consistent feature set Reduced/centralized support Remote management Streamlined user training Self service move/add/change Costs Deployment/start up Ongoing usage and growth

The Hosted fit 8 When is Hosted an obvious choice? SOHO/SMB Cost conscience Little or no existing investment Unknown growth Big company feel; attendant, IVR Multiple offices of any size Hosted is geographically independent Extension dialing across sites Reduced tolls Shared services; Voic , IVR SOHO/SMB Cost conscience Little or no existing investment Unknown growth Big company feel; attendant, IVR Multiple offices of any size Hosted is geographically independent Extension dialing across sites Reduced tolls Shared services; Voic , IVR

Service Providers 9 Let’s pick a winner! The popularity of VoIP has led to a huge number of new service providers entering the market- some with little or no experience. Experience Support Coverage Financials Quality Compliance Technology

Service Providers 10 Experience: Besides technology, can they meet your needs? Service Delivery LNP Billing Installation service Support: Have they supported businesses? Residential is not critical Hands on configuration expertise Active monitoring of services Coverage: Local numbers Toll frees International routes

Service Providers 11 Financial: Will they be around to provide service? 85 VoIP services shut their doors in the period June October 2006 – VoipProvider.com, 9/ VoIP services closed down in the period November October 2007 – VoipProvider.com, 9/2008 Quality: More than just QoS. Carrier relationships Gold and Platinum routes Compliance: E911 Taxes- Federal USF, State and local CALEA (Communications Assistance for Law Enforcement Act)

Service Providers 12 Technology Do they own and manage their technology? Are they dependant on 3 rd party Licensing fees impact rates Updates/fixes/roadmap Adapt to meet your needs Even major providers have been subject to infringement suits

Conclusion 13 Hosted services are flexible and cost effective Hosted providers come in a range of capabilities Your needs should drive the selection process Hosted services are flexible and cost effective Hosted providers come in a range of capabilities Your needs should drive the selection process Hosted Services represent a growing segment and are able to address specific business communication needs

14 Questions Thank you