THE CONSUMERIZATION OF IT By Patricia Coonelly, Anthony Dipoalo, Tom Stagliano

Introduction  How is Mobility Changing the Way Organizations Do Business?  The Possible Shift  Systems of Engagements  The demand for smartphones and tablets

Introduction  The Explosion of Smart phones and Tablets

Embracing The Trend  Not a passing trend  Increase in productivity, happiness and morale  Cost reduction  The reinvention of IT

Support and Manageability of the Work Force  The Key Strategic Areas  Formal Strategy  Analyze business processes  The CIO and he/she critical role Oliver Bussman & SAP  Chief Mobility Officer

Support and Manageability of the Work Force Cont.  The Acquisition, Tracking, and Managing of Mobile Devices  Strategic sourcing method  Agreement on devices  Strategy and expense policies  Usage and compliance policies

Support and Manageability of the Work Force Cont.  The Service Desk and the Expectation to Service Employee’s Devices  Well-equipped service desk  Device configurations and remote control capabilities  Remote support strategy

Support and Manageability of the Work Force Cont.  Policies and guidelines to help organizations embrace mobility  Mobile Device Management Policy  Lax governance and non-compliance issues  Policies on hardware and devices

Support and Manageability of the Work Force Cont.  Mobile Device Support Solutions  Automate policies through MDM System

Security and Controls  Security has been one of the greatest concerns with BYOD  IT cannot treat devices like they “own them”  Instead must come up with a different strategy  Must protect the organizations information and enable functionality to meet business objects; those goals are not always in sync

Security and Controls  MDM Vendor Cost Comparison

Security and Controls  Risk Assessment

Security and Controls  IT and users share responsibility of securing the devices  Implementing a security awareness program Remind users to physically secure their devices when traveling Locking devices with a password Using encryption where possible

Employee Performance  Adoption to New Trends  Elimination of training.  Become mentors to others.  Transition away from the IT Department.  Comfort level with familiar devices.  Early adoption of new devices.  Productivity Gains.  Internal Knowledgebase

Employee Performance  Employee Creativity  Greater Success Rate.  Continuous Improvement in current position.  Morale building  Better accessibility to current business tools.

Employee Performance  Negative Employee Performance  Unwarranted multi-tasking  Risk of inappropriate content viewing  Wasted time on personal calls and s

Company and User Protection  Potential Risks Loss of data Unauthorized use Viral infection Compromise of confidential data Litigation Damaged reputation  Controlled Environment  Secured data being accessed at anytime.  Proper Communication and Education.  Audited Policies and Procedures.  Proper handling of disgruntled employees.

Conclusion  Summary of Proposed Solutions and Best Practices  SAP  Guidelines for Implementing BYOD  Lessons Learned Embrace the trend Corral “Wild West” Security What’s next?

Questions?