© UPU 2009 – All rights reserved Regional Development Plan and its importance for the RCC member countries Key regional projects (KRP) Youriy Spiriev – UPU Regional Projects Coordinator for Europe and CIS

© UPU 2009 – All rights reserved Restricted Unions meeting with UPU in November 2008 on RDP approach and methodology PUASP (Americas) - three priorities identified in April 2009 for key regional projects (KPR) –Money transfer –IPDP and reform –Quality of service improvement APPC (Arab region) - three KPR priorities agreed in April 2009 –Financial services & money transfer –Quality of service improvement –Reform, universal service & network development Recent RDP activities

© UPU 2009 – All rights reserved APPU (Asia) and PAPU (Africa) – two KPR priorities valid in June 2009 –Financial services & money transfer –Quality of service improvement Europe & CIS – RCC and South-East European countries identified as priority beneficiaries, process under way RDP covers all DC’s from Europe & CIS region and its based on agreed priority areas Two key regional projects planned under RDP for RCC countries: – Quality of service improvement – PFS development Recent RDP activities

© UPU 2009 – All rights reserved Global objectives of the Regional approach Enhance QS competence to improve global quality of service performance Implement up-to-date measurement and technology support systems Promote the reliability and sustainability of the global postal network Why KRP on QS improvement

© UPU 2009 – All rights reserved FROM TOICAfrica FR Africa EN Lat. America Eastern Europe and CIS Asia and Pacific Arab Countries Industriali zed countries % % 5, % 5,7 Eastern Europe and CIS %75.1% %75.60 % %72.80 % Letter mail performance – Eastern Europe and CIS

© UPU 2009 – All rights reserved As KRP QS improvement project comprises six workshops covering end-to-end mail processing chain The KRP implementation plan comprises (1): Preparation DOT- DCDEV Consultation IB /Regional Project Coordinators /Restricted Unions /countries Initiation workshop for CEOs Clear methodology

© UPU 2009 – All rights reserved Preparation and signing of a cooperation agreement Recruitment and training of a Regional Project Manager Selection of Country Project Managers Preparation of workshops Workshops Final report and follow-up The KRP implementation plan comprises (2):

© UPU 2009 – All rights reserved -Confirmed as a priority during the St. Petersburg RCC round table RCC PFS development conference – Baku June RCC created a special Work group to prepare an action plan and suggest measures for further development through a cooperative regional approach Why PFS development

© UPU 2009 – All rights reserved Europe and CIS Sent Amount100 %109 %136 % Orders100 %110 %105 % Received Amount100 %107 %136 % Orders100 %110 %104 % International money orders – IFS network

© UPU 2009 – All rights reserved Key Regional Projects (KRP) Definition cover the top priority areas for the region Large-scale projects with broad geographical coverage and a high degree of integration involve a large number of countries in the region High degree of integration

© UPU 2009 – All rights reserved KRP Management principles setting up regional objectives together with performance indicators a detailed plan of activities and workshops to analyze progress and determine follow-up action engagement of a dedicated project manager must extend throughout the cycle 2009–2012 and leads to a structural change KRP should meet the following criteria:

© UPU 2009 – All rights reserved Important stages of a KRP Coordinated by the UPU DCDEV’s regional programme Services of an experienced expert might be required Potential partners will be approached with a view to securing additional financing Project document preparation

© UPU 2009 – All rights reserved Important stages of a KRP (2) Activities carried out according to the timetable agreed Project launch workshop brings together all project stakeholders (UPU, partners and beneficiary countries) in order to: –officially approve the project document –obtain the commitment of the project’s stakeholders –designate the national project manager Project implementation

© UPU 2009 – All rights reserved Important stages of a KRP (3) Participation of the decision-makers from the countries involved Channel and direct the efforts of the various players Assess the degree of to which each beneficiary country has achieved the objectives Provide analytical elements and take measures to correct any unfavourable tendencies Monitoring and reporting /Annual analysis

© UPU 2009 – All rights reserved Important stages of a KRP (4) National managers report to the regional project manager/RPC RPC consolidates the results at regional level DCDEV submits a report to the International Bureau and the Restricted Union International Bureau reports to CA and POC Process provides follow-up and coaching Reporting

© UPU 2009 – All rights reserved Management of the KRP KRP is confined to a qualified project manager RU/IB Steering Committee (perhaps comprising other partners) may be set up to: –oversee the project and organize meetings between the Restricted Unions and the UPU –examine the project’s progress –taking early corrective measures in preparation for the analysis/action meetings

© UPU 2009 – All rights reserved Thank you for your attention Youriy Spiriev UPU Regional Projects Coordinator For Europe and CIS Region Tell: Fax: