Program Manager DCPS/ATAAPS

Slides:

Advertisements

Similar presentations

Faruk Çubukçu Get Your IT Manager Title samples,

Advertisements

Leslie M. Cruz Administrative Management Professional.

Erroneous Payment of Living Quarters Allowance

Erroneous Payment of Living Quarters Allowance

Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) Department of Defense WELCOME T-220 OCONUS TRAVEL.

A SharePoint site is a Web site that provides a central storage and collaboration space for documents, information, and ideas. A SharePoint site is a tool.

WELCOME TO T-215 Personal Leave with Official Travel (PLOT)

75th Comptroller Squadron Civilian Pay Office New Hire Orientation September 26, 2014 Mark May 75 CPTS/FMFC DSN

Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) Department of Defense WELCOME F-105 Debt Management.

Combined Federal Campaign

AFCPE Conference CPT John B. Schulke, Jr. Department of the Army Banking Officer 16 November 2011 Unclassified US Army Financial.

Expectations of Provider Reviews Missouri Medicaid Audit & Compliance Unit (MMAC) Provider Enrollment Contracts & Terminations Provider Review & Lock-in.

Unit 9: Continuity and Human Capital Unit Introduction and Overview Unit objectives:  Define human capital  Identify and discuss human capital considerations.

Information Management Capacity Check (IMCC)

User Services. Services Desktop Support Technical Support Help Desk User Services Customer Relationship Management.

1. 2 One Army Leader’s Perspective Our nation and our Army owe a debt of gratitude to those Soldiers who volunteer to serve our country. Often that gratitude.

Ver Sep 09 Defense Medical Human Resources System internet for MHS Data Quality Course 16 Sep 2009.

Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) Department of Defense WELCOME A-100 TDY Approval Process.

Stepped Up ERM Teresa McKay Director, Defense Finance and Accounting Service ASMC Washington Chapter September 17, 2008.

1 Combined Federal Campaign ePledge Update August 2013 Anthony DeCristofaro Director, Voluntary Campaign Management Office.

UNCLASSIFIED NGA NIPRNET Presentation to FLIP Coordinating Committee, Digital Working Group Larry Glick, (314) , Aeronautical.

Sharpening Your Employment Profile. Sharpening Your Employment Profile An Employment Profile gives you a starting point! It helps you figure out what.

Defense Military Pay Office. DEFENSE MILITARY PAY OFFICE HOURS OF OPERATION – MON THRU FRI 0730 – 1600 **************************************** LOCATION.

Sequence of this Presentation Background Information Your three target audiences The E-Interview (Vacancy Announcement: VAn) Finding Army VAn Reading Army.

Mission The Center’s mission is to support and facilitate the identification, expansion, and transfer of expert knowledge and best practices in child.

Controller’s & Bursar’s Offices Mission Support College operations: Collect funds (e.g., tuition & fees, grants, and State appropriations) Pay bills (e.g.,

Skills used to create a more Positive Work Environment.

Solutions Within Reach

 Who We Are  What We Do  What We’ve Done  What you Need to Know  2013 Military Saves Week Theme  How to Make the Campaign Successful and Desired.

Recruiting, Training, and Motivating Employees. Lesson Goals: Learn procedures for finding and selecting employees Create plan for securing and maintaining.

2013 Army Financial Management & Defense Finance and Accounting Service Customer Workshop Defense Access Control System (DACS) Defense Finance Accounting.

USA Staffing Help Desk - FootPrints

ARMY BENEFITS CENTER-CIVILIAN BENEFITS OPEN SEASON Monday, November 10 through Monday, December 8, 2014.

2013 CFC Nexus Training. CFC Nexus Overview 2 CFC NEXUS  Web-Based  Payroll Deduction  One time cash  One Time Check  One Time Credit Card  Online.

UNCLASSIFIED / FOR OFFICIAL USE ONLY USAFMCOM UNCLASSIFIED / FOR OFFICIAL USE ONLY.

DELEGATION OF CLASSIFICATION AUTHORITY (DCA). OBJECTIVES UNDERSTAND DCA POLICY BECOME FAMILIAR WITH AUTOMATION TOOLS.

I n t e g r i t y - S e r v i c e - E x c e l l e n c e Headquarters U.S. Air Force Defense Finance and Accounting Service CSR Workshop Mr. Tony.

© 2012 Boise State University1 SecureForms Erin Taylor Office of Information Technology.

Plan My Move (PMM) Vickie LaFollette Office of Family Readiness Policy Military Community and Family Policy.

1 ARMY BENEFITS CENTER-CIVILIAN FORT RILEY, KANSAS COMPLETING THE CIVILIAN SERVICE RETIREMENT SYSTEM (CSRS) DISABILITY RETIREMENT APPLICATION.

HR Overview DFAS CSR Workshop April 2016 CHRA Payroll Liaison Officer – Rhonda Lindsey.

Ms. Rebecca Beck Deputy Site Director DFAS Columbus March 18, 2016.

CIVILIAN PERSONNEL AUTOMATION TOOLS. CPAC WEBSITE Army CPOL Portal My Biz / My Workplace DCPDS Central CSU 11i Gatekeeper FASCLASS SF 50 Information PERMISS.

Enrollment Services Program Review Presentation

Integrity - Service - Innovation

Military Service Credit

Integrity - Service - Innovation

Integrity - Service - Innovation

Donna G. Cox, Director May 24, 2016

Enterprise Solution and Standards Civilian Pay Overview

All PARTNERS ACCESS NETWORK

All PARTNERS ACCESS NETWORK

Integrity - Service - Innovation

Adding New CSR & Timekeeper Site Activities

HR Overview DFAS CSR Workshop March 2018

Donna G. Cox, Director March 27, 2018

Integrity - Service - Innovation

Donna G. Cox, Director May 24, 2016

Integrity - Service - Innovation

Automated Time Attendance and Production System (ATAAPS)

Enterprise Solution and Standards Civilian Pay Overview

TABLE REORGANIZATIONS

Program Manager DCPS/ATAAPS

Integrity - Service - Innovation

Donna G. Cox, Director March 27, 2018

Automated Time Attendance and Production System (ATAAPS)

Program Manager DCPS/ATAAPS

Program Manager DCPS/ATAAPS

HR Overview DFAS CSR Workshop March 2018

Presentation transcript:

Program Manager DCPS/ATAAPS DFAS - Indianapolis Payroll Office 2016 Army Customer Service Representative (CSR) Workshop Maria Petrone Program Manager DCPS/ATAAPS 317-212-7600 maria.r.petrone.civ@mail.mil Unclassified

Program Manager Civilian Pay Liaison with DFAS on issues relating to Defense Civilian Pay System (DCPS) Liaison with DFAS/DISA on issues relating to Automated Time and Attendance Production System (ATAAPS) Attend and vote at DCPS/ATAAPS CCBs Coordinate CSR Workshop/training events SBA audit Local National Pay OPM, HRLOB, Work Group Member

Customer Service Representative First line of defense for pay problems Thank you for your service to ~259,000 Army civilian employees! What is your internal process for elevating issues? ACOM/ASCC/DRU POCs Local CPAC Communication with DFAS Remedy, Imaging, DFAS help desk ATAAPS Columbus Call Center, DISA tickets

Customer Service Representative CSR/Timekeeper Reports P Code in work schedule Imaging Remedy Pay audit guidance SF 50s Using correct title Closing tickets Security Requesting access (Remedy/DCPS) CAC enable Log in requirements Documentation audit

Customer Service Representative Electronic documents in myPay LES, W2, 1095, Debt Letters Pay.gov Military Service Deposits Debts Audit Readiness Local vs. Army policies DCPS/ATAAPS SCRs ATAAPS access control changes Civilian Relocation

CSR Workshop Learn and improve skills to provide better customer service Interact with counterparts and DFAS Information sharing and collaboration Ask questions Train the trainer – not everyone gets to attend

Self Help and Research Good sources of information DFAS4DOD DODFMR https://dfas4dod.dfas.mil/systems/dcps/consolid/ Manuals, RCDs, Forms DODFMR http://comptroller.defense.gov/FMR/fmrvolumes.aspx VOL 8 – Civilian Pay Policy APAN https://wss.apan.org/s/DFASPayroll/default.aspx CSR Workshop briefings, eTutorials, Knowledge Tree, Remedy Expectations What else? DSSR, OPM, TSP, DFAS.mil, myPay, APD, internal sites

HAVE A GREAT WEEK! Future of the Program What do you need? How can I help? Future CSR Workshops Defense Collaboration Services (DCS) Ideas and suggestions! HAVE A GREAT WEEK!