Leveraging Technology and Process Optimization Ivan Nedovba Manager - Revenue Cycle

“In the end, all business operations can be reduced to three words: people, product, and profits.” Lee Iacocca

Process Improvement

The Importance of Efficient Processes Healthcare users complain about bad service Colleagues get frustrated Work may be duplicated, or not done Costs increase Resources are wasted Bottlenecks can develop

Process Improvement Project DMAIC Process Map

Project What is the object of the project? Who will work on the project? When will the project be completed? Why should the organization support the project? Where will the team get the resources it needs?

Project Do the project’s benefits outweigh its costs? How will the project impact other departments? How will we measure project success?

Project Problem Statement Business Case Objective Scope Resources Deliverables

Process Improvement Methodology DMAIC

Process Improvement Methodology Process Map

1.Set the boundaries of the process 2.Identify steps in the process 3.Arrange the steps in sequence 4.Use the appropriate symbols 5.Test the map for completeness 6.Analyze the process map

Leveraging Technology

Agile Development

1. Active user involvement is imperative 2. The team must be empowered to make decisions 3. Requirements evolve but the timescale is fixed 4. Capture requirements at a high level; lightweight & visual

Agile Development 5. Develop small, incremental releases and iterate 6. Focus on frequent delivery of products 7. Complete each feature before moving on to the next

Agile Development 8. Apply the 80/20 rule 9. Testing is integrated throughout the project lifecycle – test early and often 10. A collaborative & cooperative approach between all stakeholders is essential

“In the end, all business operations can be reduced to three words: people, product, and profits.” Lee Iacocca

Results Clean Claim Rate Increased by ~60% Workforce Shift Front End Billing Group Reduced by 50% New value added tasks Cash Collections Increased by 20% AR Days Reduced by 30 days

Q&A

References Project Management Institute Project Management Book of Knowledge (PMBOK) Lean Six Sigma Methodology DMAIC Process Map Agile Development Frame Work All About Agile by Kelly Waters