Changes to HRNE Across the Globe New Global Risk Filter Move to High Global Group Standards Strengthened Group Compliance New Control Structure Enhanced Information Sharing Across the Group N r14.pptx Page 2
Changes to HRNE Organizational Structure and Business Model Global Businesses Global Banking and Markets (GB&M) Commercial Banking (CMB) Private Banking (PB) Retail Banking and Wealth Management (RBWM) Global Functions Risk Compliance Audit Legal Europe U.S.A [Canada] Latin America Asia Pacific N r14.pptx Page 3 Regional Geographies Middle East
Regional and Global Business Accountable to Group Compliance N r14.pptx Page 5
Issue EBL Compliance resourcing and structure HBUS EBL Remediation Issue EBL Compliance resourcing and structure Response N r22.pptx Page 6 New senior management team Restructured EBL Compliance Group Increased EBL Compliance team to [880] BCE in [April 2010] 660 monitoring and alert review staff [90] Local Compliance Officers embedded in the lines of business
Taking Lessons Learned Global Lessons Learned HRNE Group High Global Standards Information Sharing N r22.pptx Page 12
Enhanced Suspicious Activity Monitoring Growth in Monitoring Staff Distribution of Staff by Work Area 2009 – April YTD (Apr) 2012 N r22.pptx Page 30