Lawyer Referral Automation The GEORGIA LEGAL SERVICES PROGRAM.

Slides:

Advertisements

Similar presentations

Best Practices in Using Technology to Recruit and Support Pro Bono Lawyers Matthew Burnett Pro Bono Net Naceem Navidi LSNTAP.

Advertisements

Pro Bono Net & NTAP Present The Power of XML for Poverty Law Pro Bono Net & NTAP Present The Power of XML for Poverty Law September 28,

Welcome! If you joined the conference via telephone, please enter your audio pin if you havent already. (The image on the right is an example - your audio.

The current System Landline caller The emergency call process starts with a caller dialing (highly simplified) © 2011 Colorado Resource.

Emergency Call Handling on the MX Page 2 Overview Many countries around the world –different emergency numbers –different emergency laws IP PBX equipment.

Leadbot Service Overview Click any component on the diagram for more information.

Enter question text... 1.Enter answer text.... Enter question text... 1.Enter answer text...

Indianapolis Bar Foundation. Founded in 1968 No annual fund drive until Annual Fund Goal: $264,500 One full-time staff member to plan fundraising.

Enter question text... 1.Enter answer text.... Enter question text... 1.Enter answer text...

HOW TO PULL YOUR CASE MANAGEMENT SYSTEM OUT OF THE 80’S IN 3 EASY STEPS LSC TIG Conference, January 2013.

Effective Communication is Mission Critical. Overview With its suites of enterprise-level telephony solutions to enable large-scale inbound and outbound.

Soft Skills for a Digital Workplace: Verbal Communication Unit C: Developing Professional Telephone Skills.

File and Law Library Management Chapter 9 Practical Law Office Management, 3 rd Edition, Thomson Delmar Learning ©2007 Thomson Delmar Learning. ALL RIGHTS.

Make your messaging reliable use it Messaging. A single and global solution Send, receive and process any type of message through the appropriate channel.

Using a Statewide Website in Your Practice “ Efficiency is intelligent laziness." - Anonymous.

The Hartford’s Texas Workers’ Compensation Health Care Network.

State Bar of California [Find A Lawyer] Public Web Site Prototype.

Force Vetting Unit Mr Nick Nicklin Force Vetting Coordinator.

PhoneBurner & Scripts For Real Estate Agents

H OW TO G ET P RO B ONO L EGAL S ERVICES FOR Y OUR S MALL B USINESS Angie Hall Staff Attorney Small Business Legal Assistance Program (SBLAP) This presentation.

Pro Bono Partnerships – Law Libraries. Pro Bono Partnerships Special Committee The assistance of law librarians is a valuable asset to many attorneys.

An Integration Vision IV Ashton. Goals  Helping as many people as we can with limited resources  Connecting People that Need Resources to those that.

AS Level ICT Mrs. Ghazaal. In the past, when a customer wanted to talk to someone in a company they would usually be able to telephone and be put through.

Orange County Electronic Communications and Public Records Update November 13, 2012.

Using the Internet to Conduct Research What Investigators and IRB Members Should Know -- January 29, Lisa Shickle, MS Analyst, VCU Massey Cancer.

Using SWHS: The AUP [Acceptable Use Policy]

VIRGINIA LEGAL AID SOCIETY Campbell County Board of Supervisors.

Report on Public Defender Costs February 14, Report on Public Defender Costs 02/14/12.

C. CRANDALL R. MANDLER M. BOGENSCHUTZ D.DONOVAN L. WORTH R. LINDBLAD Recruitment & Retention SMART-ED, NIDA CTN 0047.

FACILITY SURVEY In MHPD. 2 Overview Getting started with the survey Facility-wide review Program review Completion of the survey and post-survey edits.

Problem Statement: Users can get too busy at work or at home to check the current weather condition for sever weather. Many of the free weather software.

Our Vision - Healthy Kansans living in safe and sustainable environments

Employer Assistance Referral Network (EARN) A FREE Service of ODEP.

Michigan DHS Earned Income Tax Credit Demonstration Project January – May, 2008.

Davos® Telco Server (All-In-One Solution - IVR,ACD,Billing) Architecture> Voice servers, database, disk array, redundancy, administration.

Phone Mashups Integrating Telephony & the Web Irv Shapiro CEO, Ifbyphone, Inc.

The AlphaEntry Welcome Screen is a customizable, schedulable slideshow. Use it for advertising or photos of your building(s). Voice prompts and text prompts.

Meet IKE. Legal Server Integration The integration with Legal Server will allow: Information that is collected routinely can be used as additional filters.

CALIFORNIA LIFELINE PROGRAM Consumer Education Workshop January 7, 2011 By California Public Utilities Commission’s Communications Division.

Chapter Four Use the Telephone Well for Good Service.

Public Libraries Survey Data File Overview. 2 What We’ll Talk About PLS: Public Library Survey State level data Public library data (Administrative Entities)

Instructor: Audience: Contact Center Agents TEMPLATE INSTRUCTIONS: This training template was created to assist Contact Center Managers in their efforts.

Out of Sight, But Not Out of Touch Remote Office, Branch Office IP Telephony Solutions Charles Henderson Director, Product Management EADS TELECOM North.

Georgia Grassroots Media Project Webcasting. What is Webcasting? The Webcasting Module –Streaming Video Presentation –Macromedia –Live stream and archived.

PRO BONO HELP MAKE A DIFFERENCE “ It ’ s the right thing to do ”

Answer Me 13Text Ltd. Answer Me... Do you need to RELY on your critical calls being answered by your Support Team each and every time, be they internal.

Georgia Legal Services Program WEB TECHNOLOGY UPDATE.

If you joined the training via telephone, please select Telephone and enter your audio pin if you haven’t already. If you joined with a microphone and.

Georgia Legal Services Program THE VIRTUAL LEGAL SERVICES OFFICE.

If you joined the training via telephone, please select Telephone and enter your audio pin if you haven’t already. If you joined with a microphone and.

Use of Technology to Support Pro Bono: The Pro Bono Work Bench & Tools EJC 2010 Mike Monahan State Bar of Georgia Pro Bono Project.

Rural Resources and Considerations: Pro Bono as a Law Practice Management Issue & the Role of Technology in Supporting Rural Lawyers Michael L. Monahan.

Accessing the Academic Library’s online databases from off-campus When you click on the link to a database that you would like to search, you will be prompted.

ADRC of Oregon Call Module Introduction. Today’s Agenda: Welcome and Introductions Slide Presentation Demo Videos Information Only Call Referral With.

2010 Mike Monahan State Bar of Georgia Pro Bono Project.

Standard Operating Procedure

Legal Aid in Michigan Presenters Jennifer S. Bentley Aaron V. Burrell

Trans-West Network Solutions

Electronic First Report

HELP MAKE A DIFFERENCE AIt=s the right thing to

Default cover design. Current Routing Solutions supporting the Interconnection of Carrier IP –based Multimedia Services in North America IPNNI

Introducing FOR LIBRARIES.

Call Center System Software Solution

Engaging families. Creating communities.

Iowa 4-H’ers For 4-H Campaign

Volunteer Lawyers Project

Streamline, Simplify, Organize, Automate

RECRUITING Staff and Student

Presentation transcript:

Lawyer Referral Automation The GEORGIA LEGAL SERVICES PROGRAM

The Problem GLSP operates lawyer referral programs with several voluntary local bar associations Time consuming effort to accept calls and route to appropriate referral attorney 40-50% of pro bono coordinator’s time “Matter”, not “Case” Routine, administrative work

Referral Panel System Recruit private bar members onto panel to refer to them: Cases such as personal injury, workers compensation, employment discrimination In return, panelists accept pro bono and/or reduced fee cases Special telephone numbers used across the GLSP service territory (154 counties)

The Current Referral Process Caller dials number All calls routed to local pro bono coordinator Local pro bono coordinator answers or uses callback system Identifies legal problem and county of residence Searches panel Provides contact information for lawyer

The Environment CMS contains lawyer referral data (LegalServer) Data in XML format Internet-based CMS with all data accessible across the program VOIP in place across the program Special phone numbers can be set up at any time

The Proposed Solution XML Voice Recognition Software (Donated) XML Case management referral panel data (current system) Telephone Tree/Flow System programming (Donated) (SMS) Server Staff time to create the “Library” and implement

The Proposal: Voice Recognition Callers use special number The VOIP system identifies the location of the caller or the caller enters her zip code The caller is prompted to identify her legal problem by speaking the problem The system prompts the caller for information and confirmations

The Proposal: Voice Recognition The XML lawyer referral data needed by the caller, based on county/zip code and LSC problem code is “spoken” out of the CMS to the caller Caller prompted: Text message? ? Letter?

Voice Recognition Proposal The system rolls to next attorney on list by subject area Calls are tracked in a SQL database for reporting purposes Matters For local bar association reporting

CONTACT: MIKE MONAHAN State Bar of Georgia Pro Bono Project and The Georgia Legal Services Program or