SDU Transition Timeline – July 7, 2011

ActivityDate(s) DCSS develops lost/stolen affidavit process8/1 – 8/30/2011 Schedule LCSA attendees for T4T training6/ /13/2011 Train SP staff to identify mail to be forwarded to LCSAs9/1 - 10/1/2011 Identify all internally-developed collateral that need to be modified with new SDU informationthru 9/30/2011LCSA Update all locally-developed collateral with new SDU informationthru 11/30/2011LCSA Deliver T4T to LCSAs9/ /13/2011 Update locally-developed training materials9/ /31/2011LCSA Schedule & Activities subject to change

ActivityDate(s) Train local staff, based on T4T10/1 - 11/30/2011LCSA Develop contingency plan for emergency check procedures10/3 – 10/31/2011 ACS sends first outreach mailing to existing EPC card holders10/3/2011 ACS Electronic Help Desk opens (not through ECSS) as well as ACS re-enrollment website10/3/2011 EPC materials available to LCSAs for local use10/3/2011 DCSS informs LCSAs of cut-off date for BofA collection data validation sheets10/31/2011 ACS to conduct outreach to NCPs who have future-dated payments scheduled10/1 – 10/31/2011 Last day for new Employer EFT set-up through BoA website and IVR; direct to one-time payment option on BoA website10/31/2011 Last day for NCP recurring and future payment set-up through BoA website and IVR; direct to one-time payment option on BoA website10/31/2011 Schedule & Activities subject to change

ActivityDate(s) Provide LCSA users w/User IDs & passwords for KidStar11/1 - 11/30/2011 Last day for EPC enrollment for a BofA EPC card11/4/2011 ACS sends second outreach mailing to existing EPC card holders11/7/2011 ACS issues new EPC cards11/14/2011 Last day San Bernardino can Fed Ex to SDU11/28/2011LCSA Last day to activate BofA EPC cards11/29/2011 Schedule & Activities subject to change

ActivityDate(s) Last day for BofA mail pickup from Sacramento LCSA12/1/2011LCSA 3:00 pm - Cut-off to process debit and credit collections through BofA web & IVR12/1/2011 Update LCSA Web Sites12/1/2011LCSA 11:00 am – Cut-off for BofA check deletes - HARD cutoff – miss this cutoff and you CANNOT delete!12/2/2011LCSA 1:00pm – Cut-off to request manual check pulls for BofA checks12/2/2011LCSA Noon: Cut-off to request stops & voids of BofA checks12/2/2011LCSA Last day BofA will process LCSA Help Desk calls ( )12/2/2011 DCSS/LCSA staff on-site with ACS to answer questions as collections are processed 12/2/2011 – 12/9/2011LCSA ECSS will be "turned on" as call routing system for SDU calls from public12/5/2011 1st IVR and web collections processed via ACS web and IVR12/5/2011 Last day for DCSS to request reversals of BofA EPC & Direct Deposits12/9/2011 Schedule & Activities subject to change

Key Outreach Dates in /3NCP/Employer: “Re-register” flyer 10/3CPs: “Change is coming to EPC” 10/3IVR Users: “Change is coming” 10/19CP: “Reminder – Change is coming to EPC” 11/9EPC Card Issuance & Kit to CPs 11/20IVR Users: “Time is running out” 11/22NCP/Employer: “Time is running out” flyer