March 17, 2016 MDAC INTRODUCTION AND PARTICIPANT SATISFACTION SURVEY OVERVIEW FOR SSVF GRANTEES.

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Presentation transcript:

March 17, 2016 MDAC INTRODUCTION AND PARTICIPANT SATISFACTION SURVEY OVERVIEW FOR SSVF GRANTEES

 A full service market research company that provides insights which are analytical, strategic, tactical, operationally relevant, and impactful  Established in 1985 with an experienced and diverse staff comprised of former private sector executives, government administrators, and academics  National and regional demonstration projects, campaign and program evaluations and tracking studies  ABOUT MDAC Presented By M. Davis and Company, Inc.

 Information provided from Veterans helps sustain a continuous improvement process to better serve our veterans and their families.  Participation is essential to assess veteran perceptions of services received, to help determine potential actions to increase veteran satisfaction and to reduce operational burden.  Requirement under SSVF final rule IMPORTANCE OF WORK

 Process similar to last year  Services provided  Veteran registered through weblink once within 30 days of final services (change from last year)  Including cell phone number  invitation sent to Veteran  Veteran provides feedback (Spanish version available)  Receive monthly reports with feedback from the Veterans you serve ASSESSMENT PROCESS OVERVIEW Presented By M. Davis and Company, Inc.

REGISTRATION SCREEN SHOT Presented By M. Davis and Company, Inc.

REGISTRATION SCREEN SHOT Presented By M. Davis and Company, Inc.

REGISTRATION SCREEN SHOT Presented By M. Davis and Company, Inc.

VETERAN INTRODUCTION SCREEN SHOT Presented By M. Davis and Company, Inc.

 Train staff and subcontractors on how to use the weblink  Share webinar slides  Save weblink to computer desktop (as many computers as needed)  Ask questions  MDAC will send with weblink on 3/18/2016 to all points of contact provided  Be ready to go live on 03/18/2016  Including all Veterans that have finished with services since March 1, 2016 NEXT STEPS Presented By M. Davis and Company, Inc.

 MDAC  Please call or immediately if you do not receive the containing the weblink or if you have any questions   (If you need to leave a message, someone will return your call by the next 3 business days)  Resources available on SSVF website  Webinar slides, copy of survey  QUESTIONS? Presented By M. Davis and Company, Inc.