Training Opportunities With Limited Travel Expenses Presented by Dan Krolikowski Judy Boudreau

Agenda 1. Publications 2. E-Learning 3. Conference Calls 4. Webcasts

Publications Articles Publications Charts Weekly Updates Resource Library Industry Websites

Articles Put into a Written Format Specific to One Topic Mail or Electronic Distribution

Articles Benefits –Easy to Produce –Easy to Distribute –Can be Saved for Future Reference –Can Address a Specific Topic

Articles Negative Features –Not Interactive –Limited in Scope –Time to Produce and Read –Does Audience Read

Publications Written Resource Produced Periodically Set Format

Publications Benefits –Can Cover a Wide Range of Topics –Easy to Distribute –Can be Saved for Future Reference –Audience Expects Distribution –Can Allow Audience to Submit Topics/Articles

Publications Negative Features –Limited Interaction –Time to Read and Produce –Distribution Costs –Does Audience Read

Charts State by State Resource Written Format

Charts Benefits –Handy Reference Resource –Concise Information

Charts Negative Features –Time and Resources to Compile –Must Keep Up to Date –Can Be a Crutch for Employees –Information Subject to Interpretation –One Mistake Affects Entire Operation

Weekly Updates Written Format Provided Periodically Limited to a Specific Topic

Weekly Updates Benefits –Easy to Produce –Easy to Distribute –Can be Saved for Future Reference –Can Accept Submissions or Topics from Audience

Weekly Updates Negative Features –Limited Interaction –Limited in Scope –Time to Produce and Read –Does Audience Read

Resource Library Compilation of Written Materials Kept In Central Location Can Be On Sight or Electronically Stored in Public Folders

Resource Library Benefits –Handy Reference Tool –Wide Variety of Information –Can Update Entire Company at One Time

Resource Library Negative Features –Employees May Not Go to Library –Can Be Costly to Create and Maintain –Can Be Difficult to Find Specific Answer to Question –Not Interactive –Mistake Can Adversely Affect Entire Operation

Industry Websites On Line Resources By Other Entities

Industry Websites Benefits –Low Cost –Easy Access –Can Provide Access to Topics Not Related to Your Core Business –Professionals In Industry Usually Maintain

Industry Websites Negative Features –Information May No Be Accurate –No Control Over Contents or Format –Information May Be Dated

All Written Materials Can Introduce Incentives to Ensure Audience Actually Reads Materials –Prizes –Recognition –Awards

E-Learning Resource Library Prerecorded Sessions Instructor Led Outside Sources The convergence of the Internet and learning

Resource Library Source for material stored electronically –Books, manuscripts, recordings, films Numerous topics Staffs’ Options –Downloadable –iPOD or MP3 Player –CD’s –Blackberry

Resource Library Pro –Flexibility: Learning independently –Convenient for staff –Can be reviewed when needed

Resource Library Con –Isolation –No feedback for questions –Discipline to dedicate time to study

Prerecorded and Instructor Led To establish an accessibility to a larger group and the ability to eliminate barrier to learning that many learners have in a traditional classroom.

Prerecorded and Instructor Led Anytime, anywhere Advance skills and career from desktop Reaching larger number of staff Cost reductions

Prerecorded and Instructor Led Not as effective as classrooms Assessment of the program Social disconnection –Unable to meet peers

Prerecorded and Instructor Led Determining the “look” –M–Multimedia Animation Streaming media Games Simulations Design Process –D–Define your audience –D–Define their needs –P–Provide solutions

Outside Sources Utilizing prepackage training programs Eliminates the need for a trainer Eliminates the time to develop Off the shelf shopping Numerous courses and programs to select No customization

Conference Calls Group Calls Topic Specific or Periodically

Conference Calls Negative Features –Can Be Difficult to Organize Schedules –One Participant Can Sidetrack Call –Can’t See Facial and Body Language Signals From Participants

Conference Calls Benefits –Interactive –Can Cover A Wide Range of Topics –Can Ensure People Participated –Low Cost –Can Pre-Send Written Publications to Discuss

Conference Calls Suggestions –Set Actual Start and Completion Time –Set Schedule for Calls –Utilize Dial In Number So Participants Can Dial in From Any Location –Each Person Brings New Topic

Avacaster Interwise GoTo Meeting WebEx Internal Shared Applications Webcasts

Webcast (Aka Webinars, Webseminars)

Webcast Communicating as if you are face to face –Handraising –Polling –Quizzing Collaborate with colleagues/staff Share documentation Demonstrate products, systems, services, etc.

Webcast Technical or Software issues Cost Participants not attentive –Answering s –Working –Gaming playing

Webcast Web Conferencing Software –Avacaster by Avacast –Webex Meeting Center by Webex –MeetingOne by MeetingOne –Interwise by AT&T –GoToMeeting by Citrix System (Disclaimer: The presenters do not endorse, sale, or make any recommendations regarding the web conferencing software listed or discussed in this presentation.)

Training Opportunities With Limited Travel Expenses