Selling Clean as Risk Management Using ISSA’s Value of Clean® Safety Tool

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Know the Connections  Understand employer safety obligations  Learn how safety awareness, site-based audits, policies, and products create a safe work environment for occupants, visitors, and frontline workers  Verify how investments in safety measures, proper matting, and properly executed cleaning programmes can reduce potential hazards, slips, and falls in the workplace  Gather third-party studies, white papers, and insurance data which demonstrate that a safe facility reduces potential risk and cost  Identify workplace hazards and potential injuries through risk analysis  Show what your organization can do to reduce risk 3

Top Reasons to Adopt a Safety Programme as a Business Executive 4 White Paper on Return of Safety Investment. American Society of Safety Engineers (ASSE), (June, 2002)

The Cost of Workplace Injuries  The cost of accidents at work costs EU employers between €1,652 and €11,662 per case per year  More than 1.8 million U.K. workers suffered from a work-related illness or injury in 2014/15 with £2.8 billion in direct costs to employers.  German accident insurance institutions paid €8.17 billion in workplace incident claims in Employer fines for noncompliance also can go as high as € 35,000.  The average Dutch workplace injury/illness costs an employer €1,368 per person per year, including the cost of absenteeism

Financial Impact of Safety Programs Prevention programmes are less expensive than the total cost incurred from workplace injuries  OSHA estimates that implementation of an injury/illness prevention programme reduces a firm’s workplace injuries by 15% to 35% compared to firms that have not implemented such a programme  For every euro invested in occupational safety and health, there is a return of 2.2 euros  First Scotrail improved its health and safety programme, which reduced absenteeism by 2% and saved £3 million per annum  Parcelforce Worldwide efforts cut employee health absence by 1/3, saving £55 million, and reduced injuries by 45%, saving £440,000  British Gas Services had a £31 return on investment for every £1 spent on workshops to combat musculoskeletal disorders, which had previously accounted for 1/3 of staff absences 6 International Social Security Association Final Report 2013 Calculating the international return on prevention for companies: Costs and benefits of investments in occupational safety and health.

Quality Cleaning Can Reduce Safety Risks Floor Safety  Slips, trips, and falls can be reduced and prevented with a comprehensive risk assessment  Proper cleaning procedures, best practices, and effective cleaning products reduce the potential for slip, trip, and fall incidents  Scientific instruments and standards verify risk and validate the opportunity to implement cost effective solutions for floor safety Workplace Safety  Third-party studies, regulatory compliance, and safety standards substantiate the need for a commitment to, technical training, and policy for workplace safety  Workplace safety reduces cost and potential risk associated with job- related injuries  Insurance premiums and fines can be reduced with a workplace safety audit and clear guidance on interim operations 7

The Financial Incentive of Improved Cleaning Employers that implement workplace safety programmes reduce work related injuries, lower their liability costs and enhance their overall business operation  The Cheesecake Factory reduced slip/fall accidents by 53% after its cleaning service initiated a comprehensive program to keep floors safe and clean  A 4-year study at a helicopter manufacturing plant discovered good housekeeping practices, better floor cleaning methods and slip resistant shoes cut slip/fall incidents by 50-60%  A large UK supermarket chain cut slip/fall incidents by 25% through improvements in walkway water removal and matting  A pet food manufacturer invested in better cleaning regimes, new flooring and slip resistant shoes, reducing accidents by 100% in a 6 month period, saving £12,

Determine priorities and implement the control measures Monitoring the new control measures How to Evaluate Workplace Risks 9 Risk Assessment Process Hazard Identification Identify all hazards associated with the system of work Is there a regulation or code of practice for the hazard? Assess the risks of injury or ill health arising from the hazard Who might be harmed and how? Qualitative and quantitative analysis Evaluate the risks and decide on appropriate precautions Will the control measures introduce new hazards? Risk Analysis Select Control Measures Implement Control Measures Review and Improve Is the process working effectively? Have the control measures eliminated or reduced the risks? Is new information available?

Causes of Slips, Trips, and Falls 10  Research, based on insurance claims data, reveals 5 major causes of slips, trips, and falls  Slip-and-fall injuries continue to be the leading source of general liability claims incurred by CNA commercial insurance policyholders in the real estate sector  A property owner’s slip and fall prevention strategy should focus on an approach that addresses all 5 causes In Control/Slips, Trips & Falls for the Real Estate Industry, CNA

Top 10 Slip and Fall Hazards 1. Contaminants on the floor: water, grease, oil, and fluids 2. Poor drainage: pipes and drains 3. Damaged, warped, buckled or uneven flooring surfaces 4. Outdoor walking surface irregularities 5. Weather conditions: ice and snow 6. Inadequate lighting 7. Stairs and handrails 8. Stepstools and ladders 9. Tripping hazards: clutter, cords, hoses, and wires 10. Improper use of floor mats and runners 11

Costs of Slips and Falls  Injuries sustained from slips, trips, and falls amount to nearly £1 billion per year in the U.K.  60% of Employers Liability claims and 80% of Public Liability claims in Europe are attributable to slip and trip accidents  Compensation can range from anywhere between £1,500 to £31,000  In Ireland, injury claims for slips, trips, and falls totalled €44 million in 2013  Loss of productivity and business  Increased industrial insurance premiums  Costs associated with training a replacement worker 12

Cleaning Recommendations  Inspect walkways frequently for potential slip, trip, and fall hazards  Ensure that staff are trained in slip, trip and fall prevention  Ensure that floor cleaning products are properly used  Ensure that permanently installed features, like carpet runners and entrance matting, are included in the maintenance and housekeeping programme  Immediately remove walkway hazards once they are identified  When a spill is identified, employees are to remain with the spill until its removal is complete  Barricade traffic aisles or single entrance rooms when cleaning is in progress and until floors are dry  Wear resistant shoes 13 In Control/Slips, Trips & Falls for the Real Estate Industry, CNA

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