ENTERPRISE & COLLABORATIVE SYSTEMS CENTRAL SERVICES NETWORK & VIRTUAL SERVICES

Agenda M&S and FTE Summary (for FY11) A Closer Look ECS Department NVS Department CSI Department Questions? 2

LSC Quadrant - FY11 Budget M&S Summary 3 CORE IT SERVICES $1,390,440.00$1,390,626.43$ DATABASE SERVICES $909,400.00$910,815.20$1, DESKTOPS $697,215.00$697,362.02$ DOCUMENT WORKFLOW AND INFORMATION SERVICES $262,500.00$567,007.48$304, ENTERPRISE INFORMATION SYSTEMS $1,957,250.00$1,652,558.13($304,691.87) IT INFRASTRUCTURE INFORMATION SERVICES $37,997.00$37,096.89($900.11) NETWORKS $2,518,900.00$2,518,114.55($785.45) SERVICE DESK $819,101.00$820,016.27$ STORAGE SERVICES $559,000.00$559,118.81$ VIRTUAL PLATFORMS $429,600.00$430,206.10$ WIDE AREA NETWORK $159,300.00$147,577.37($11,722.63) Grand Total $9,740,703.00$9,730,499.25($10,203.75) Activity Level 0 FY11 Budget Request FY11 M&S GUIDANCE DIFF from M&S Guidance

LSC Quadrant - FY11 Budget FTE Summary 4 CORE IT SERVICES DATABASE SERVICES DESKTOPS DOCUMENT WORKFLOW AND INFORMATION SERVICES (3.0) ENTERPRISE INFORMATION SYSTEMS GOVERNANCE & OVERSIGHT (0.6) IT INFRASTRUCTURE INFORMATION SERVICES NETWORKS SERVICE DESK 7.3 (0.0) STORAGE SERVICES VIRTUAL PLATFORMS (0.4) WIDE AREA NETWORK (0.3) Grand Total Activity Level 0 FY11 Budget Request FY11 M&S GUIDANCE DIFF from M&S Guidance

EA Foundations & Enterprise Apps Database Services & Enterprise Apps Foundations Web, Messaging & Collaboration Apps & Internal Groupware, Workflow, Tracking CD Business Apps & Computing Infrastructure Apps

Enterprise Applications Steady State Operations Can do: Guidance: $1,652,558 Budget Request: $1,957,250 Diff: -$304,692 40% Maintenance Contracts - $785,500 Oracle EBS, PeopleSoft, Sunflower, Kronos, RHEL, Adobe, Other misc apps and tools… New licenses for Teamcenter Unified, CAD, Visualization… 24% Hardware and software upgrades - $474,500 Replacement servers for EBS, Sunflower, Discoverer.. Additional storage capacity 8%Training,Travel and misc services - $162,250 28% Professional services - $535,000 PeopleSoft upgrade $85,000 eBS upgrade $250,000 Teamcenter Unified NX implementation $200,000 6

Enterprise Applications Steady State Operations Can do (small upgrades, patching, incident and change mgmt) EBS (v11) PeopleSoft (v8.9) Sunflower (v4.5) Teamcenter Engineering 2007 ESH CNAS Can’t afford to do: Unplanned PEMP initiatives (e.g., ARRA, FTL, Lessons Learned, etc.) Unplanned project analyses (e.g., OIM, PeopleSoft alternatives, etc.) Unplanned ITIL activities (e.g., Assets, Config, etc) 7

Enterprise Applications Strategic initiatives/projects Can do: EBS v12 upgrade (~48 man-months not including DBA’s, etc) Web-based Discoverer upgrade (~6 man-months….) I-Procurement implementation (~8 man-months….) PeopleSoft v9.1 upgrade (~12 man-months….) Teamcenter Unified with NX (~23 man-months….) Can’t afford to do: New Budget System New Project Management (OPMO) Systems New Identity Management System New Travel Settlement System Management Dashboard 8

Database Services Steady State Operations Guidance: $910,815, Budget Request: $909,400 Diff: $1,415 70% Maintenance contracts – $640,000 Oracle Redhat Adanced Enterprise Decision-1 25% Hardware and software upgrades - $226,400 Replacement for 3Par Replacement for CD Monitoring database servers 5% Training, Travel and misc services - $43,000 9

Database Services Steady State Operations Can do (small upgrades, patching, incident and change mgmt) : Scientific Experiment Support (CDF, DO, Minos etc.) Enterprise Database Support (EBS, PeopleSoft, CNAS etc.) General Database Support (ESH, Remedy, Miscomp etc.) Open Source DB Srvs SQL Server (SDSS, SCCM, etc.) Can’t afford to do: Unplanned PEMP initiatives (e.g., ARRA, FTL, Lessons Learned, etc.) Unplanned project analyses (e.g., OIM, PeopleSoft alternatives, etc.) Unplanned ITIL activities (e.g., Assets, Config, etc) Management Dashboard (data warehouse) New DES initiatives 10

Database Services Strategic initiatives/projects Can do: EBS v12 upgrade Web-based Discoverer upgrade I-Procurement implementation PeopleSoft v9.1 upgrade Teamcenter implementation *ALL* 10G to 11G upgrades Xclone replacement Replacing CD Monitoring Servers Upgrade all CD Monitoring Agents Migration off 3Par New OMS deployment for Enterprise Database Support 11

Web Messaging Steady State Operations Guidance: $567,007, Budget Request: $262,500 Diff: $304,507 24% Maintenance contracts – $63,500 Business Objects, Crystal Reports, Domino, All Fusion, etc. 60% Hardware and software upgrades - $156,000 Servers for InDiCo, Project Management systems, TeamMate, etc. New licenses, SharePoint add-ons (project, document mgmt suites) 16% Training, Travel, and misc services - $43,000 12

Web Messaging Steady State Operations Can do (small upgrades, patching, incident and change mgmt) : InDiCo Lotus Notes Plone SharePoint Deltek Cost & Schedule Control Crystal Reports OrgPlus, Harvest Teammate Can’t afford to do: Migration to SharePoint from various legacy applications, example Plone, Lotus (~12 man-months) Management Dashboard (~16 man-months) Project Management – Support new OPMO initiatives 13

Web Messaging Strategic initiatives/projects Can do: SharePoint Deployment Cannot afford to do: Migration to SharePoint from various legacy applications, example Plone, Lotus (~12 man-months) Management Dashboard (~16 man-months) Project Management – Support new OPMO initiatives 14

CD Infrastructure Apps Steady State Operations Guidance: $37,097, Budget Request: $37,997 Diff: % Maintenance contracts - $9,823 Decision-1 support for nimisrv 8% Hardware and software upgrades - $3,145 Replacement for appora/appora-dev VM’s replacements for nimisrv machines 66% Training, Travel and misc services - $25,000 15

CD Infrastructure Apps Steady State Operations Can do (small upgrades, patching, incident and change mgmt) : Budget Input Support CD Leave Request support MISER support EquipDB support Oracle Application Support NIMI Support DocDB support CD Effort Reporting General Plone Support Miscellaneous Package Support 16

CD Infrastructure Apps Strategic initiatives/projects Can do: Replace appora/appora-dev Move NIMI apps off old hardware onto VM Tissue v2 Cannot afford to do: Unplanned Budget Input enhancements/replacement 17

Storage Network Services Virtual Services Network Services Wide Area Networking and Network Research NVS Transformational Project: Private Cloud/Virtual Datacenters

Storage Services Guidance: $559,119 Budget Request: $559,000 Diff: $119 Steady State Operations Can do: 68% Maintenance - $380,120 Underpinning Contracts – AFS, SAN (Brocade,3PAR, HDS, Nexsan), NAS (Bluearc, Trend, Dell), Site-backups (tape library, LTO drives) Replenish consumables such as tapes, tape slots Training on systems in production (Legato, Brocade, etc.) 32% Upgrades - $178,880 Minor increase in NAS capacity for CORE-IT to satisfy remaining FY’10 requests Many FY10 storage requests have been delayed ( fileserver migrations for D0, CAD, TD) Any other storage requests not part of fileserver migrations are expected to be funded by customer Minor Increase FCC2 SAN Port capacity (currently 80% allocated) Allows additional servers, storage to be connected to SAN 0% Strategic or Discretionary

Storage Services Steady State Operations Can not afford to do Expand SAN to FCC3 ($60K, UPGRADE) New servers needing SAN access or new SAN storage CAN NOT be installed on FCC3 Increase SAN capacity for CORE-IT ($120K, UPGRADE) No disk space available for ad-hoc projects or small projects which can not afford to purchase an entire array (increase in space for IMAP, SharePoint, remedydb, appora DB, etc). Currently only 2% of space is unallocated. Storage virtualization ($250K, STRATEGIC) Ability to move data from one storage platform to another non-disruptively to react to changing workloads, EOL migration, consolidation, etc. Deduplication ($90K, DISCRETIONARY) Quick FY10 study showed deduplication can reduce disk usage between 38-50% -- reducing storage purchases, power and cooling needs and backup tapes.

Virtual Platforms Guidance: $430,206 Budget Request: $429,600 Diff: $606 Steady State Operations Can do: 54% Maintenance - $231,984 Underpinning contracts for HP, VMware, vFoglight, Nexus virtual switches, training 46% Upgrade - $197,616 Increase Virtual Platform infrastructure Add network/compute/storage resources to support additional “standard” virtual machines. 0% Strategic or Discretionary Can Not Do Virtual servers with very large storage requests

Networking Guidance: $2,518,114 Budget Request: $2,518,900 Diff: -$785 Steady State Operations Can do: Steady State Operations 70.7% Maintenance - $1,526,342 Underpinning contracts – Cisco, DNS (Infoblox) Replace obsolete network devices (EOL/EOS) Cabling contractors 11.5% Upgrades - $248,274 Provide networking infrastructure for FCC3 Datacenter 11% Strategic - $237,479 Researching new technologies and devices that may be needed to meet strategic objectives Provide alternative fibre-run EAD to X-Gal (Mac Room) to establish fiber path leading to redundant capability/path diversity between FCC, GCC, LCC & WH. 6.8% Discretionary - $146,805 Infrastructure at WH to prepare for managed switch solution to the user

Networking Can Not Do Upgrade FCC CORE switches to ($300K, UPGRADE) Currently the distribution and core at FCC are comprised of 6500 series switches that are limited to 40G per slot. Upgrade border firewall routers to increase bandwidth, provide more external connectivity ($300K, STRATEGIC) Juniper SRX for edge connectivity to provide additional security at present and projected data rates. There is no external firewall today. VoIP ($460K, DISCRETIONARY) Fermi has sent a request for bid on a VoIP assessment to get more information on the total costs to migrate to VoIP. To migrate to a production VoIP environment additional infrastructure and consulting services would be needed. WH Floor Switches (192K, DISCRETIONARY) Managed floor switches in WH because the current fiber to the user architecture with unmanaged devices is costly and time consuming to maintain and offers limited capabilities. The KTIs fail at a rate of 5 to 10 per week which impacts users and KTIs are not intelligent devices which limits configuration options available for end users

WAN Steady State Operations Guidance: $147,577 Budget Request: $159,300 Diff: -$11,723 Steady State Operations Can do: 50% Maintenance - $79,650 Underpinning contracts – ESNet, Force10, Ciena, Cisco Training 50% Strategic - $79,650 Maintain ESCC and E-Center activities Coordinate WAN workshops, publish papers Can Not Do: Add 100Gb Perimeter Router ($150K, UPGRADE) Wide-area & MAN infrastructure will be migrating to 100Gb/s technology in Perimeter upgrade necessary to make use of 100Gb/s WAN capacity for LHC data movement

NVS Transformational Project Private Cloud/Virtual Datacenters 3 Major Components 1. Unified Networking – combine traditional TCP/IP, storage, and voice protocols using common transmission mechanisms over LAN/MAN/WAN 2. Virtual Platforms – provide virtual compute resources 3. Storage Services – provide virtual disk resources Part of an overall departmental architecture All new purchases/replacements are chosen with this architecture in mind Multi-year project Replace EOL/EOS equipment as part of normal lifecycle Purchase new equipment as part of normal lifecycle

NVS Transformational Project Move services running on virtual datacenters to any physical location non-disruptively Provide resources to services from different physical locations Wilson Hall FCC GCC Argonne 3 rd Party LCC

Top Level Activities: CORE IT SERVICES DESKTOP SERVICE DESK

CORE IT SERVICES Steady State Operations Guidance: $1,390,626, Budget Request: $1,390,440, Diff: $186 41% Maintenance contracts – $570,080 61% increase over FY10 Azaleos, Microsoft Platinum, Bomgar, and Sophos AV triannual contracts comprise 45% of increase 38% Hardware and software upgrades - $528,367 IMAP/SMTP/AV server replacements for current architecture Replacements for aging/EOS servers (most VMs ~52 servers) Authentication server EOS replacements (DCs, KDCs) Active Directory backup software – Commvault replacement Federated authentication (ADFS V2) service 13% Professional services - $180,757 Unix Server system admin contractor for a year 8% Training, Travel, and misc services - $111,235 28

CORE IT SERVICES Steady State Operations Can’t afford to do: Exchange – onsite or in the cloud BPOS (Exchange in the cloud) requires ~ $190K additional Providing NetID Manager for non-Windows clients Requires $700K consulting to do this Self-service password reset for Active Directory Requires $80K for software Complete migration off current KDCs Can’t get off capped MIT Kerberos code and migrate to Heimdal code (and port CryptoCard support) without $200K consulting 29

CORE IT SERVICES Strategic initiatives/projects Can do: Funding included for federated authentication service (Microsoft ADFSv2) ADFS v2 provides required authentication model for BPOS Budget only provides for ADFS v2 implementation ADFS v2 slated to provide SAML protocol support necessary for SciFED or inCommon participation If ADFS v2 doesn’t meet lab federated authentication need, additional resources and funding would be necessary to build Shibboleth expertise, implement it, and support it Can’t afford to do: Identity Management – implementation cost and resources unknown Sharepoint infrastructure rollout – requires 1 additional FTE with Sharepoint skills Central Mac Management - $45K Two factor authentication service - $50K To implement Shibboleth in addition to ADFSv2:.75 FTE (specialized knowledge/skills need to be developed and retained for Shibboleth) $20K M&S (for servers to support the service) system DR – BPOS implementation would provide this capability Other strategic projects – assuming 5% FTE required this is 1 FTE; Assuming contract staff at a senior level this is ~$250K 30

DESKTOP Steady State Operations Guidance: $697,362 Budget Request: $697,215 Diff: $147 33% Maintenance contracts - $230,080 Microsoft EA, QMX 16% Hardware and software upgrades - $111,554 Store/Loaner Pool 45% Professional services - $313,747 Desktop Engineer, PC Technician 3% Training, Travel and misc services - $20,916 OS certification 31

DESKTOP Steady State Operations Can do: Desktop/laptop support Professional services help to define and build standard images Professional services help to create automation scripts Professional services help for daily support Store/Loaner Pool Expand number of systems Reduce allocation time of new systems 32

DESKTOP Steady State Operations Can’t afford to do: Exchange client rollout Temporarily increase staffing to visit desktops Training for new clients Additional funds needed for OSX Office 2011 Clients Windows 7 Rollout Mobile Device Support 33

DESKTOP Strategic initiatives/projects 34

SERVICE DESK Steady State Operations Guidance: $820,016, Budget Request: $819,101 Diff: $915 18% Maintenance contracts - $147,438 7% Hardware and software upgrades - $57,337 Phone Switch Tel Alert Replacement Replacements for aging/EOS servers 72% Professional Services - $589,753 Service Desk Staff (existing) Service Desk Staff (Additional) 3% Training, Travel, and misc services - $24,573 35

SERVICE DESK Steady State Operations Can do: Service Desk Operations Contractor staffed Expand First Call resolutions Account Services Hardware Repair Management Tool Care & Feeding 36

SERVICE DESK Steady State Operations Can’t afford to do: Service Desk space redesign Additional consultants and responsibilities Phone System Expansion to Tier II Staff Science Computing First Call Resolution 37

SERVICE DESK Strategic initiatives/projects 38