Business Savvy Accessibility - Mitigating Risk and Maximizing RoI Jonathan Avila Chief Accessibility Officer

2 Risk Mitigation Model System Survey Analyze and Design Structure Governance Train Test Plan Implement + Refine

3 System Survey and Analysis Identify applicable regulations, risks, and requirements (e.g. Record keeping) –Questionnaire of covered ICT Stakeholder interviews with those performing: –Testing –Training –Governance/Regulatory functions –Design/Implementation SWOT Analysis Gather existing artifacts, points of contact

4 Sample Applicable Requirements IndustrySystemsLawRequirements Advanced Communication Chat, , text, conf.CVAAFunctional Video Programming Playback, recording, IPCVAAFunctional TelecommunicationPhones, cell, fax, etc.Section 255Functional Health CareCMS, marketplaceACA, EHRTechnical & Functional Air TravelSites, KiosksACAATechnical Government Federal/State All ICTSection 508/ Section 508-like Technical & Functional Federal fundsAll ICTSection 508/Section 504 Technical & Functional Public, state, & employers All ICTADAFunctional

5 Analyze and Prioritize Systems Sample High MitigationSample Lower Mitigation Public facing Frequently used pages Prominence of page Core services Core features Support pages Billing functions Next generation systems Pages that are part of processes Systemic issues E.g. Single sign on Archival documents Administrative features Maintenance features Games (excluding ACS) Internal facing Legacy systems Duplicate methods of access

6 Analyze Current Artifacts and Processes Frameworks used in development Platforms and tools are used for testing and remediation Contracting language for third party apps Support/communication procedures/practices Record keeping procedures

7 Design the Road Map/Program Designate office to oversee and govern Positioned with authority within organization Communicate accessibility internally and externally Create and Post accessibility policy Publish policy and dispute resolution Communicate the things you are doing well for a11y Ensure support is accessible Create artifacts Organization standards and best practices Training plan Test procedures Implementation guides Monitoring plan

8 Governing Role Oversee consistent processes across organization Use platform like AMP to –automatically manage standards and best practices Weight standards as appropriate –Keeps records –Define tests for roles within the org Can define custom number of tests –Share results Accountability/Review groups work rather than do it Take up a quality assurance role rather than testing –Perform quick tests/fail

9 Training Plan Define the criteria that must be met Role based training –Designer, developer, QA, customer service/support Mandatory Certification Job Aids Train experts and embed in groups

10 Testing Goals and Tools Goals Testing during design and development + QA Make testing efficient –Reduce human cost when possible + be accurate Implement quick test procedures Define streamlined test set including ATs Platform Testing Tools (e.g. Alchemy) Integrate into development process Report only organizational or role requirements Replay results to same issue other places Results integrate into enterprise platform

11 Testing - Cost High Mitigation Low EffortAutomated testing Automated monitoring Test replay High EffortFunctional testing/User testing Manual testing Code inspection

12 Testing – Sample Artifacts Intake process for spot by program office or QA –Quick fail/quick test E.g. PDF no tags - fail Top 10 list for developers, designers, and QA –Use metrics to drive testing and Focus on severe and common issues Testing plan –Standard testing procedures and test steps Use trusted tester model to move testing out of central group to other groups by training and specific steps –Define set of AT that will be used

13 Testing with Alchemy Identify issues using in page control Automated testing Guided manual –Highlights elements for review Automatic replay test findings based on signature of issue –Issue is passed, failed, or fixed once across a site –Results of test are recorded automatically Tests have fixes associated that are configured by human –A script based fix can be applied during testing or –A proposed fix can be auto-generated in report

14 Alchemy Sidebar

15 Design and Development Product teams need to take responsibility –Testing during development + a11y user stories Incorporate accessibility early –Choose a11y frameworks –Templates –Pattern libraries –Incorporate accessibility into style guides/best practices Fix high risk issues Use Alchemy auto fix when code change not possible –Third party tools –System with auto generated code –As bridge until items can be fixed directly

16 Resources Interagency Trusted Tester Program (ITTP) – How Is Alchemy Used? – us/articles/ How-is-Alchemy-Used- us/articles/ How-is-Alchemy-Used-

17 Questions?

18 Thank You! Contact Us Jonathan Avila Webinars SSB University Follow linkedin.com/company/ SSB-BART-Group facebook.com/ SSBBARTGroup SSBBARTGroup.com/blog

19 About SSB BART Group Unmatched Experience Focus on Accessibility Solutions That Manage Risk Real-World Strategy Organizational Strength and Continuity Dynamic, Forward-Thinking Intelligence Fourteen hundred organizations (1445) Fifteen hundred individual accessibility best practices (1595) Twenty-two core technology platforms (22) Fifty-five thousand audits (55,930) One hundred fifty million accessibility violations (152,351,725) Three hundred sixty-six thousand human validated accessibility violations (366,096)