U.S. Voice Web and Voice Access to Data Services and Applications Markets “ Speech technologies are enabling the development of a variety of consumer and enterprise speech applications that offer end users new opportunities of accessing data applications and communications tools.” Enterprise and CRM Group Analyst Team Frost & Sullivan Speech Technologies Enable New Applications and Create Revenue Opportunities for Vendors and Solutions Providers

Improvements in speech recognition, text-to-speech and speaker verification technologies enable the development of a greater variety of speech applications and result in improved customer satisfaction Open standards offer cost efficiencies and boost creativity Large vendors and service providers are entering the market and help validate the value proposition of speech applications Support for an increasing number of languages allows industry participants to expand internationally Consumer speech applications are increasingly bundled together or with other applications Customer awareness is growing Industry Trends

Frost & Sullivan provides: Detailed insights into recent developments and trends Drivers, restraints, challenges, and strategic recommendations Analyst insights on ‘hot topics” and emerging applications and business models Market sizing and competitive analysis Market forecasts and opportunity analysis Key Features

Proven methodology encompassing extensive primary and secondary data and research Focused information and strategies that cover business and technology issues Credible data and analysis highlighting industry dynamics Winning strategies to help you create precise business plans What We Offer

Current Market Participants Find out how you compare to the competition Assess current and future drivers and restraints Determine and exploit new market share opportunities New Entrants Analyze challenges associated with the industry Calculate time scales for strategy implementation Position yourself to capitalize on the market’s unmet needs Investment Community Analyze long-term strategies of speech applications providers and solutions vendors Determine which participants will outperform the competition Assess attractiveness of investing in speech applications market Who Will Benefit?

 Telephony-Based Speech Software Technologies Market  Contact Center Markets  IVR Systems Markets  Mobile Communications Markets  Enhanced Residential Services Markets  Business Services Markets Related Frost & Sullivan Coverage

AT&T Wireless Services, Inc Audiopoint, Inc. Avaya, Inc. BellSouth Corp. BeVocal, Inc. Comverse Technology, Inc. Convergys Corp. HeyAnita, Inc. IBM Corp. InternetSpeech, Inc. Intervoice Microsoft Corp. NetbyTel, Inc. Nortel Networks Ltd. Nuance, Inc. Oracle Corp. Qwest Wireless ScanSoft SpeechWorks International, Inc. Sprint PCS Telera/ Genesys Tellme Networks, Inc. Unisys Corp. US Cellular Verascape, Inc. Virgin Mobile Vocalocity, Inc. VoiceGenie Technologies Voxeo Corp. Key Market Participants

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