Date: Name: Cireson in the UK Lovingly presented to Cireson Customers 10 th December, 2014

Agenda  UK Team Introductions  Power of 1  Who we work with  The Cireson Store  App options  Roadmap  Demonstration

Cireson’s Power of 1 Innovation Cireson was founded on a simple, powerful idea: to be the forward thinkers on all things surrounding Microsoft System Center. We are 100% dedicated to the System Center community. Cireson Store Built for System Center. Ready for anything. Apps that make System Center wonderful. Custom Built Apps and Features Do you log an enhancement request with Microsoft Support or Cireson? We can help with adding additional functionality to meet your exact needs. We’re the experts. Training System Center training help to maximize the solution and your career. Your Community Microsoft, System Center Alliance, myITforum, Think HDI, & itSMF.

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Support & Maintenance Hot Topics in Support  Expansion of support team in UK  Cireson Support Portal   KB articles  How To  FAQ  Troubleshooting  Continuous innovation and delivery

Support & Maintenance General Coverage  Access to Cireson Support Portal  Bug fixes  Feature enhancements with current market needs  Enhancements to keep current with Microsoft System Center software releases  Performance enhancements

What’s new in V3?  UK Team Introductions  Power of 1  Who we work with  The Cireson Store  App options  Roadmap  Demonstration

Your Experts Travis Wright  Elite Microsoft MVP  11 years Program Manager for SCOM & SCSM  13 Product Releases  14 Patents  2 Gold Star Awards Chris Ross  Elite Microsoft MVP  US Service Manager User Group Founder & Leader (  Repeat presenter and speaker at MMS, TechEd, and Virtual Academy  Co-Author of Microsoft Cloud and Datacenter Management Exams Wally Mead  20+ years Microsoft veteran  Product Group Specialist for SCCM since SMS 1.0  Trainer who has developed and delivered courses on SCCM for over 20+ years

Potential apps coming in 2014 (part of Software Assurance)  Mobile Barcode Scanner – In Beta Now Easily handle asset receiving, inventory audits, and asset swaps right from your smartphone  Service Manager Dashboard – Q4 A seamless, easy and powerful way of understanding the most critical information, delivered in a single app with two distinct modes; Analyst or Manager  Lync Integration – Q4 From the context of a Lync conversation you can quickly and easily look up information in the Cireson Portal about the person you are having a conversation with such as that user’s requests, assigned work items, or asset information  Mobile Asset Management – Q4 Access full Asset Management from the Cireson Portal from any browser, device, and OS  Satisfaction Survey – Q Configurable Satisfaction Surveys for Incidents and Service Requests to trend, manage and report against customer satisfaction

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