Government IT Strategy and Business Execution Getting a Line of Sight 28 June Presentation Title

The Strategy Should Be Separate From the Plan 28 June Presentation Title BOARD SUMMARY One- or two-page summary of strategy for board, typically in horizontal (PowerPoint) format. IT STRATEGY 10- to 15-page description of direction, "as-is" and "to-be" states, typically in vertical (document) or horizontal (PowerPoint) format. IT STRATEGIC PLAN A description of the plan to get from "as-is" to "to-be" states. Fundamentally, an elaborated Gantt chart. IT OPERATING PLAN Detailed description of current IT operations, including budgets, service catalogs, staff and skills, application portfolio, and infrastructure assets. ENTERPRISE STRATEGY IT BUDGET

28 June Presentation Title DemandControl IT Governance IT Principles IT Financial Management Metrics Supply IT Services People Business Success Business Capabilities IT Contribution Enterprise Architecture Risks & Issues Sourcing Business Context IT Strategy Framework

28 June Presentation Title DemandControl IT Governance IT Principles IT Financial Management Metrics Supply IT Services People Business Success Business Capabilities IT Contribution Enterprise Architecture Risks & Issues Sourcing Business Context IT Strategy Framework

Demand – Business Context 28 June Presentation Title Who we are, What we Do, and who our customers are :

Demand – Business Context 28 June Presentation Title Our external drivers:

28 June Presentation Title DemandControl IT Governance IT Principles IT Financial Management Metrics Supply IT Services People Business Success Business Capabilities IT Contribution Enterprise Architecture Risks & Issues Sourcing Business Context IT Strategy Framework

Demand – Business Success 28 June Presentation Title What are our targets? GIA Strategic Objectives:  To foster the country’s transformation towards knowledge based economy  To enhance the UAE competitiveness in the field of e-Government and knowledge economy  To promote eLife style in UAE.  To increase the take-up of the online services provisioned by the federal government.  To establish a highly professional authority.

Demand – Business Success 28 June Presentation Title How would we achieve them?  Continuously capture and adopt the emerging global e-Governance concepts to the UAE local context.  Maintain a close relationship with its key stakeholders as follows:  UAE Prime Minister's Office  UAE Federal Government entities  UAE local e-Governments  The public including UAE citizens, residents and visitors  Be innovative in designing and implementing plans to enable country’s transformation towards knowledge based economy.

28 June Presentation Title DemandControl IT Governance IT Principles IT Financial Management Metrics Supply IT Services People Business Success Business Capabilities IT Contribution Enterprise Architecture Risks & Issues Sourcing Business Context IT Strategy Framework

Demand – Business Capabilities 28 June Presentation Title What we need to succeed:

28 June Presentation Title DemandControl IT Governance IT Principles IT Financial Management Metrics Supply IT Services People Business Success Business Capabilities IT Contribution Enterprise Architecture Risks & Issues Sourcing Business Context IT Strategy Framework

Demand – IT Contribution 28 June Presentation Title Establish and maintain government-wide IT standards and architecture Offer a wide portfolio of high quality cloud services Utilize ICT solutions to offer a modern working environment Business Success Business Capabilities  Ability of government entities to offer high quality online services and facilitate “doing business’ activities in UAE.  Ability to capture modern ICT solutions to maximize the value to citizens.  Ability to communicate with and coordinate between government entities.  Ability to attract and retain highly-qualified resources  Continuously capture and adopt the emerging global e-Governance concepts to the UAE local context.  Maintain a close relationship with key stakeholders  Be innovative

28 June Presentation Title DemandControl IT Governance IT Principles IT Financial Management Metrics Supply IT Services People Business Success Business Capabilities IT Contribution Enterprise Architecture Risks & Issues Sourcing Business Context IT Strategy Framework

Control – IT Principles 28 June Presentation Title How would day-to-day IT decisions be made?  All GIA demand driven projects that have an IT component will only be launched if there is a business owner responsible for the project.  Once the GIA Enterprise Architecture (EA) is approved, all IT solutions must be compliant with it.  Ensure constituent centric approach and enhance collaboration with and between government entities.  To increase chances of adopting global best practices in IT solutions, GIA must negotiate and design IT solutions with vendors directly and then use trusted partners to deliver IT solutions.

Control – IT Principles 28 June Presentation Title How would day-to-day IT decisions be made?  All IT outsourcing decisions will only go forward with vendors meeting defined GIA standards of security, integrity and data protection. A mitigation plan has to be in place for all sourcing exercises.  When outsourcing, it must be to a UAE-based firm.  Adopt open source standards and solutions when support is available, and use dedicated infrastructure security devices to assure high level of security.  A minimum of 3-Tier architecture must be in all IT solutions.

28 June Presentation Title DemandControl IT Governance IT Principles IT Financial Management Metrics Supply IT Services People Business Success Business Capabilities IT Contribution Enterprise Architecture Risks & Issues Sourcing Business Context IT Strategy Framework

Control – IT Governance 28 June Presentation Title GIA Top Management IT DivisionStrategy DivisionBusiness Owners Government Entities VendorsPublic StrategyApproves Authors strategy main components Co-authors---- Architecture-Defines----- Investment/ Benefits Reviews requested budget, and makes decision. Advise and recommend Project & Risk Management Approves. Allocates technical resources, manages Ensure high impact on GIA strategy Provide input where needed Participate in implementation - Services- Ensures service delivery to SLA - Review & approve SLA, offer feedback - Participate in provision Participate

Control – IT Governance (Decision Matrix) 28 June Presentation Title Who has inputWho makes the decision How decision is communicated How decision is enforced How exceptions are handled StrategyTop Management, IT, Strategy,Top ManagementOfficial Circulation Top Management official instructions -Exception request initiated - IT, Strategy & Top Management decides - IT implement decision Investment/ Benefits Business Owners, IT & Finance Top Management & Finance Official Top Management approval Standard GIA financial procedures - Exception request initiated - IT, Finance & Top Management decides - IT & Finance implement decision ArchitectureBusiness Owners & IT Top Management and Enterprise Architect Official announcement and meeting with Business Owners Top Management -Exception request initiated - IT & Top Management decide - IT implement decision Project & Risk Management Business Owners & Program Management Office Program Management Office Project Plan Standard PMO procedures Through the standard Change Request Services Potential and current customers, Service Owners, Account Managers Service Owners & Top Management Service CatalogueService Owners -Exception request initiated - Service Owners, IT & Top Management decide - IT implement decision

28 June Presentation Title DemandControl IT Governance IT Principles IT Financial Management Metrics Supply IT Services People Business Success Business Capabilities IT Contribution Enterprise Architecture Risks & Issues Sourcing Business Context IT Strategy Framework

Control – IT Financial Management 28 June Presentation Title  All IT projects are financed through the approved GIA annual budget.  The standard government financial and accounting auditing methods are used to control and audit the spending on IT projects.  The roll out of GIA Cloud Computing services to should be subject to the pricing model of each service.

Control – IT Financial Management 28 June Presentation Title  For each launched service, the achieved cross-government cost savings should be measured through Capital Expenditures (CapEx) and Operating Expenses (OpEx). This data should be used for the evaluation of the service take-up and for the planning for new features and new services.

28 June Presentation Title DemandControl IT Governance IT Principles IT Financial Management Metrics Supply IT Services People Business Success Business Capabilities IT Contribution Enterprise Architecture Risks & Issues Sourcing Business Context IT Strategy Framework

Control – IT Metrics 28 June Presentation Title PerspectiveMeasureLead/LagFrequencyCalculation Formula CustomerCustomer SatisfactionLagBi-annual % (Customer Satisfaction Index) Business Contribution Application alignment indexLagAnnual %: Variation between the allocation of IT budgets to different strategic objectives and their priorities. Cost reductionLeadAnnual %. (Number of projects with cost reduction as their main justification/total number of projects)

Control – IT Metrics 28 June Presentation Title PerspectiveMeasureLead/LagFrequencyCalculation Formula Operational Excellence Application Development PerformanceLagBi-Annual %: The number of projects delivered to scope and delivered to schedule divided by the total number of eligible projects. Future Complexity ReductionLagAnnual %. The total number of infrastructure that comply with the enterprise' architectural standards, divided by the total number of Infrastructural systems Average training hours per employeeLagQuarterly For each eligible employee, the sum of actual year-to-date training time divided by the number of eligible employees Knowledge Sharing & Learning Events HeldLeadQuarterlyThe total number of "learning events" held

28 June Presentation Title DemandControl IT Governance IT Principles IT Financial Management Metrics Supply IT Services People Business Success Business Capabilities IT Contribution Enterprise Architecture Risks & Issues Sourcing Business Context IT Strategy Framework

Supply – IT Services 28 June Presentation Title Service Name Target userService Status Internal GIA StaffExternal usersAvailableTo be launched later eHosting√√√ eIdentity√√√ Corporate/Intranet Portal√√√ Khadamate√√ Mubadarati√√ Service√√√ Document Management√√√ Service Desk√√√ Meeting Management√√√ Resource Management√√√ Task Management√√√ Morasalati√√√√ eSurvey√√√ Project Portfolio√√√ Disaster Recovery√√√ GIA Cloud Services

Supply – IT Services 28 June Presentation Title Internal IT processes and Standards:  By end of Q1 2011, GIA should be adopting COBIT for IT business processes, ITIL for technical processes and ISO 27K standards for security.

28 June Presentation Title DemandControl IT Governance IT Principles IT Financial Management Metrics Supply IT Services People Business Success Business Capabilities IT Contribution Enterprise Architecture Risks & Issues Sourcing Business Context IT Strategy Framework

Supply – Enterprise Architecture 28 June Presentation Title  GIA should maintain a catalogue for the currently available applications, shared services, software development tools, integration rules, Data Exchange Standards and architectural principles.  GIA should have completed building the road map of Enterprise Architecture by end of December,  Once the new EA is approved, all the new IT solutions must comply with it.

28 June Presentation Title DemandControl IT Governance IT Principles IT Financial Management Metrics Supply IT Services People Business Success Business Capabilities IT Contribution Enterprise Architecture Risks & Issues Sourcing Business Context IT Strategy Framework

Supply – People and Sourcing 28 June Presentation Title  GIA depends mainly on contracts and consultancy support to deliver most of its IT projects, so will ensure workforce plan (e.g. hiring, training etc..) reflects that.  GIA will ensure that for all outsourced project, knowledge transfer from the partner to GIA IT staff through training and other appropriate methods is part of the project contract.  GIA should attract and retain highly-qualified resources from the market.

28 June Presentation Title DemandControl IT Governance IT Principles IT Financial Management Metrics Supply IT Services People Business Success Business Capabilities IT Contribution Enterprise Architecture Risks & Issues Sourcing Business Context IT Strategy Framework

Risk and Issues 28 June Presentation Title Risk definitionMitigationProbabilityImpactLong/Short Term Changes in IT priority due to the merge with TRA Continuous communication throughout the merging process High Long Exit of key IT staff -Offering of attractive internal working environment. -Adoption of formal knowledge sharing practices for all IT staff. MediumHighShort Skills within GIA is eclipsed by emerging technologies Adoption of formal skills improvement programs for all IT staff. MediumHighLong

28 June Presentation Title Thanks!Q&A