1 Juliette Raoul Duval Musée des Arts et Métiers

We want to know our visitors Where do they come from ? How do they have known the Museum ? contd… 2 Juliette Raoul Duval Musée des Arts et Métiers

What are their socio-cultural profiles and ages ? (Do we reach the goal of « cultural democratization » ?) What have they learned from their visit? (Do we reach the cultural objective ?) By default, who are the visitors who do not come, and how to reach them? 3 Juliette Raoul Duval Musée des Arts et Métiers

The increase in attendance : general phenomenon Attendance primary assessment criterium of Museum’s success Economic question, becoming the dominant issue 4 Juliette Raoul Duval Musée des Arts et Métiers

A national experiment on the « free of payement » in museums A voluntary policy of democratization Lasting results 5 Juliette Raoul Duval Musée des Arts et Métiers

An internal process Based on targeted surveys In the form of questionnaires « multiple choices survey » 6 Juliette Raoul Duval Musée des Arts et Métiers

How have public known Museum ? What were their expectations ? Where do they come from (geographical origin) ? 7 Juliette Raoul Duval Musée des Arts et Métiers

Permanent exhibitions/temporary/events A suitable pricing policy Innovating with contents What are their socio-cultural profiles What do they advise to improve the visit 8 Juliette Raoul Duval Musée des Arts et Métiers

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