Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) Department of Defense Defense Travel Management Office Department of Defense Office of the Under Secretary of Defense (Personnel and Readiness) Government Travel Advisory Committee U. S. Government Rental Car Program February 2014 Andrea Carlock, DTMO

Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) U.S. Government Rental Car Program Overview Program administered by the Defense Travel Management Office (DTMO) through an agreement Open to all government employees, including the U.S. Postal Service, traveling on official business and authorized a rental car Offers quality rentals through sixteen rental car companies at over 10,000 world-wide locations To qualify for program benefits, travelers must be on official travel and book the government rate 2

Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) Program Benefits Collision or Loss/Damage Waiver Liability insurance Unlimited mileage Reservations held for 2 hours after scheduled arrival time No fees for additional authorized or underage drivers No blackout periods No minimum rental period If size/class reserved is not available, free upgrade 3 Secured with a $5.00 daily Government Administrative Rate Supplement (GARS)

Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) Program Management Review In 2012, DTMO initiated a study through an independent vendor to review the U.S. Government Rental Car Program –Results indicated that flexible pricing competitive model was beneficial to government Government rates 30% below corporate benchmarks Competition drives cost –Data showed airports with 5 or more vendors have lowest costs for government rates Ceiling rates –Maximum cap on rates rental car companies allowed to charge –97% of the time government rates are below ceiling rates –Study recommended increased stakeholder engagement 4

Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) Program Management Review (continued) In 2013, DTMO and GSA partnered for joint development of “Gold Standards” for the program –“Gold Standard” categories Customer Experience Mission Support Cost Effectiveness Conformance with Oversight Program Management and Control 5

Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) Program Management Initiatives Policy improvement opportunities –Standardizing government regulations –Reviewing tax liabilities Data collection supports compliance –Moving toward data convergence from data sources –Data integrity improvement –Future compliance initiative 6

Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) Program Management Initiatives (continued) Stakeholder engagement –Semi-annual meetings with government representatives –Outreach through training and communications –Rental vehicle assistance –Emergency/special occasion related support Industry engagement –Semi-annual meetings with industry representatives –Ad hoc working groups –Agent training –Automation demonstrations –Conflict resolution and compliance –Review of best practices for potential program improvement 7

Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) Department of Defense Defense Travel Management Office Department of Defense Office of the Under Secretary of Defense (Personnel and Readiness) Government Travel Advisory Committee U. S. Government Rental Car Program February 2014 Andrea Carlock, DTMO