Working in Teams Sharing Resources & Information: Tools to Optimize Performance This material (Comp17_Unit8) was developed by Johns Hopkins University,

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Working in Teams Sharing Resources & Information: Tools to Optimize Performance This material (Comp17_Unit8) was developed by Johns Hopkins University, funded by the Department of Health and Human Services, Office of the National Coordinator for Health Information Technology under Award Number IU24OC

Sharing Resources & Information: Tools to Optimize Performance Learning Objectives Demonstrate skillful use of collaborative tools and techniques. Develop a system to provide full transparency of key information related to actions of the HIT team. Design an information sharing structure that supports high performance and knowledge exchange. 2 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working in Teams Sharing Resources & Information: Tools to Optimize Performance

Sharing Resources & Information: Grounding Impact of technology  HIT team processes More information = more responsibility Less Duplication - Decreased redundancy Faster information flow = need for greater flexibility Goals  technology  outcomes 3 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working in Teams Sharing Resources & Information: Tools to Optimize Performance

Sharing Resources & Information: Behaviors Consistency of formatting Avoiding silos and “protecting” data Transparency – who decides who needs to know what when Developing processes for organizing Content, process, behavior “Leveling” time and distance to redistribute work loads 4 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working in Teams Sharing Resources & Information: Tools to Optimize Performance

Sharing Resources & Information Shifting trend toward text-based communication: Advantages: Levels playing field… Disadvantages: Potential constraints due to differing capabilities involving individual devices and supporting infrastructure… 5 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working in Teams Sharing Resources & Information: Tools to Optimize Performance

Devices Communication platforms: PC (desktop, laptop, net-book, etc.) Tablet PC (iPad), Smart phone (Blackberry, iPhone, Droid, etc.) Signal types: 2G 3G 4G WiFi WiMax 6 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working in Teams Sharing Resources & Information: Tools to Optimize Performance

Considering Connectivity for Collaboration Consider devices mentioned earlier Think deeply – investigate if necessary Consider this– What types of questions might you ask to determine the communication needs of the team? How might you go about determining feasibility? Cost Budget Willingness Ability Availability Have you witnessed the use of certain communications devices in health care settings? –Prominence/popularity? –How used? 7 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working in Teams Sharing Resources & Information: Tools to Optimize Performance

Tools for Interaction Asynchronous Basecamp Sharepoint Confluence Google Docs Blogger Wetpaint Wiki Facebook Synchronous Adobe Connect Wimba Go-to-Meeting Elluminate Live Windows Live Skype Facebook 8 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working in Teams Sharing Resources & Information: Tools to Optimize Performance

Considering Tools for Interaction 9 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working in Teams Sharing Resources & Information: Tools to Optimize Performance Consider the tools on the prior slide –Learn about the ones you are not familiar with –Have you used any of these tools? –What did you like or dislike? –Which tools might be best suited for remotely distributed team members? What types of questions might you ask to determine the interactivity needs of the team? How might you go about determining feasibility? –Cost –Budget –Willingness –Ability –Availability

Tools for Collaborative Document Development Redliner doingText Kablink Collanos Pbworks DropBox Drop.io Socialtext E-tipi MemberHub Colaab OneNote Bboogle 10 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working in Teams Sharing Resources & Information: Tools to Optimize Performance

Tools for Collaborative Document Development Redliner Google Docs doingText Kablink Collanos Workspace 11 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working in Teams Sharing Resources & Information: Tools to Optimize Performance

Tools for Collaborative Document Development Pbworks Drop.io Socialtext E-tipi MemberHub Colaab OneNote Bboogle (ba-boogle) 12 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working in Teams Sharing Resources & Information: Tools to Optimize Performance

Considering Tools for Collaborative Document Development 13 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working in Teams Sharing Resources & Information: Tools to Optimize Performance Consider the applications on the prior slides Learn about the ones you are not familiar about (GOOGLE) Have you used any of these tools? What did you like or dislike and why? Challenges & benefits? What types of questions might you ask to determine the needs of the team? How might you go about determining feasibility? Cost; Budget; Willingness; Ability; & Availability

Tools for Collaborative Document Development Summary Impact on HIT processes No more “paper” trail – now immediate and permanent Initial discomfort by some people Needs commitment from top 14 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working in Teams Sharing Resources & Information: Tools to Optimize Performance

Evaluating Collaborative Team Performance Observational Rating Scales –BARS (Behavioral Anchored Rating Scaled) Team-based Rating –Mayo High Performance Teamwork Scale –CATS tool Event-based Rating 15 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working in Teams Sharing Resources & Information: Tools to Optimize Performance

Sharing Resources & Information: Tools to Optimize Performance Summary You have now gained an appreciation for a variety of collaborative tools that can assist team performance. You have also met the challenges in… Demonstrating skillful use of collaborative tools and techniques. Developing a system to provide full transparency of key information related to actions of the HIT team. Designing an information sharing structure that supports high performance and knowledge exchange. 16 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working in Teams Sharing Resources & Information: Tools to Optimize Performance

Sharing Resources & Information: Tools to Optimize Performance References References Lawler EE. (1992) The Ultimate Advantage: Creating the High Involvement Organization. Jossey-Bass Maier NRG. Assets and liabilities of group problem solving: The need for an integrative function. In: Bradford L, editor. Group Development. University Associates; P Rupley S. (2010) 10 Unsung Collaboration Tools: Many of Them Free. Available at: D. Kriksciuniene and I. Sarkiunaite (2007) “Influence of virtual environment on a human factor within the virtual teamwork,” in Transformations in business and economics, vol. 6, 2, suppl. A, pp Images Slide 5. Hindu woman texting. This work is licensed under a Creative Commons License. C. Frank Starmer Available from: Commons Licensehttp://frank.itlab.us/photo_essays/wrapper.php?feb_04_2011_IIT.html 17 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working in Teams Sharing Resources & Information: Tools to Optimize Performance