TechM SAP Warranty

2 Copyright © 2014 Tech Mahindra. All rights reserved. Warranty ‒ Manage Dealer claims using inbuilt system and business validations. ‒ Link claims to Supplier recovery ‒ Pre and post credit options ‒ Extended warranty ‒ Goodwill warranty ‒ Service contract linked warranty ‒ Campaigns/Recalls ‒ Car rental expenses ‒ Dealer markup for Serviced Parts ‒ Returnable Parts Management ‒ Supplier recovery ‒ Automatic / Manual processing ‒ Invoice split ‒ Version management for tracking claim history ‒ Vehicle Manager/Administrator Cockpit Dealer 1 Dealer 2 Dealer 3 IS Auto Warranty Engine (Rules, Validation Payouts, Recovery) IS Auto Warranty Engine (Rules, Validation Payouts, Recovery) Dealer Claims Warranty Payouts Supplier Supplier Charge back Supplier Recovery  Integrated platform for managing claim and supplier recovery process  User friendly interface with Screen Personas  Built on HANA for high performance  Warranty cost recovery through integrated Supplier recovery process Warranty Framework Pre-Configured System Key Assets OEM/NSC

3 Copyright © 2014 Tech Mahindra. All rights reserved. VQI (with SAP QIM and HANA) Early VOC capturing Automatic alerting - Prioritization and alerting Campaign management support Fire Prevention (Recurrence Prevention(Q5), Horizontal Deployment(Q6)) Integration with Supplier chargeback (SCB) for RCA based Liability Rate Proposed Nissan Warranty, SCB & VQI Solution On SAP VQI – Vehicle Quality Improvement CPM – Claim Process Management SCB – Supplier Charge back DMS DBS VQI Nissan Suppliers Nissan Dealers SAP Application Components SAP IS Auto SAP QIM SAP HANA & BO SAP Mobility

4 Copyright © 2014 Tech Mahindra. All rights reserved. TechM SAP Warranty - Partially Configured Solution*– Current Status Warranty Function/ComponentStatusRemarks Basic configuration Partially Complete* System has been configured only for basic warranty claim processing. Need to configure all nodes as per requirement. (Eg. Basic Actions configured. More actions will have to be configured according to steps to be demonstrated). Master Data Partially complete* Master data (materials /partners/equipment/master warranty etc.) have been created with minimum information required for warranty claim processing. Additional masters to be created are - Catalogs/partner profiles and vehicle. Pricing Partially Complete* Base prices have been configured. Need to do entire pricing as per pricing scenario. Full pricing with taxes/ price differences etc. (add / subtract) if any need to be configured VSR – Claim validationComplete* System validations have been completed. There could still be minor issues related to VSR. VSR - Business rulesTBD To be configured based on and customer specific use cases. A few auto industry validations have been configured but not enough. Basic Warranty processComplete* Basic processes of pre and post crediting have been tested from end to end. * Configured by TechM SAP in Solution Studio environment

5 Copyright © 2014 Tech Mahindra. All rights reserved. TechM SAP Warranty ‘RDS’ Solution* – Current Status Warranty Function/ComponentStatusRemarks Extended Warranty Partially Complete* Extended warranty linked to Customer service and notification yet to be done. Customer ContractTBDProcess not mapped. Recall/CampaignComplete*Configuration completed. Warranty parts returnComplete*Process tested successfully Supplier recoveryComplete*Process tested successfully. AuthorizationComplete*Process tested successfully. Claim splitComplete*Process tested successfully. IS Auto VMS ConfigurationTBD This is required if warranty object has to be a vehicle for recall processing. Warranty admin consoleTBDThis is a huge custom development. Customer ServiceTBDEntire module applicable for warranty needs to be mapped. Messaging (IDOC)TBDEntire messaging configuration along with partner profile to be done. * Configured by TechM SAP in Solution Studio environment

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