Section 14.1 Teamwork Back to Table of Contents

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 WHAT YOU’LL LEARN How teamwork benefits both team members and businesses The steps involved in establishing and maintaining a successful team continued

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 WHAT YOU’LL LEARN What total quality management is and how it affects workers.

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 To succeed in the workplace, you’ll need to be aware of current trends such as teamwork and total quality management. WHY IT’S IMPORTANT

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 self-directed cross-functional team functional team team planning facilitator total quality management (TQM) KEY TERMS

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Some teams are supervised by managers. Others are self-directed. Members of a self-directed team are responsible for managing their own progress. Teamwork in Business

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Teams tend to be more productive than the same number of employees working separately. Why Businesses Encourage Teamwork Why Businesses Encourage Teamwork

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 The benefits of teamwork include: Why Businesses Encourage Teamwork Why Businesses Encourage Teamwork improved quality and customer service, increased employee morale, and fewer layers of management.

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Rewards for the worker include: Why Businesses Encourage Teamwork Why Businesses Encourage Teamwork greater job satisfaction, improved self-esteem, and better communication.

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Teams rotate tasks among members. This reduces boredom and allows each team member to develop an array of skills. Worker Rewards

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Each team member helps to make and carry out decisions. Workers receive satisfaction from being in charge of their own work. Worker Rewards

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Workers in a team learn about each other’s behavior, attitudes, and ways of thinking. They get along better and are not quick to judge one another. Worker Rewards

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Types of Teams A functional team is a group of people from one company department or area of expertise who work together to reach a common business goal.

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Types of Teams A cross-functional team is a group of people from two or more departments or areas of expertise who work together to reach a common business goal.

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Graphic Organizer 14.1 Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Types of Teams People from a single department or area of expertise Functional Team Common goal Cross-FunctionalTeam People from different departments or areas of expertise May be managed or self-directed Require team planning Require cooperation, communication Both

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Team Planning Team planning involves setting goals, assigning roles, and communicating regularly.

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Setting Goals A good place to start is with your company’s overall goal, or mission. A company’s mission statement expresses its purpose and values.

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Setting Goals Keep your company’s mission in mind when you begin a project. Then set short-, medium-, and long-term goals.

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Setting Goals First, break your project into smaller tasks. Then assign a start date and an end date for each task.

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Setting Goals A tracking schedule identifies the people who will work on each part of a project. It tells when they will start and when they will finish.

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Assigning Roles and Duties A facilitator is a leader who helps a team work more smoothly by coordinating its tasks.

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Assigning Roles and Duties When assigning roles in the workplace, it is important to match tasks to abilities.

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Regular Assessment If a project doesn’t get assessed regularly, small problems can become major obstacles. The key to assessment is communication.

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Regular Assessment Assess progress on a regular basis. Rethink team goals if necessary.

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Potential Obstacles Common team problems are: unclear goals, misunderstanding about authority, confusion about how to assess the performance of individuals, competitiveness, continued

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Potential Obstacles resentment at a lack of individual recognition, and reduced effort by individuals on the team, especially when the size of the team increases.

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Being an Effective Team Member Attitudes and actions for being an effective team member are to: Make the team’s goals your top priority. Listen actively and offer suggestions. Follow up with team members outside meetings. continued

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Being an Effective Team Member Follow up on your assignments. Work to resolve conflicts. Respect the other team members. Inspire other employees to get involved.

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Total Quality Management Total quality management (TQM) is a theory of management that carefully coordinates company efforts to achieve customer satisfaction and continuous product improvement.

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Total Quality Management In TQM, every worker at every stage is challenged to find ways to improve the quality of the product.

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Total Quality Management TQM defines a customer as anyone who receives the results of your work. This can mean either a coworker or an outside customer.

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Total Quality Management Responsibility for providing quality isn’t limited to salespeople.

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Key Concept Checkpoint Comprehension 1.What might be the consequences of employees not working as a team? continued SECTION 14.1 REVIEW

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Key Concept Checkpoint Comprehension 2.The salespeople in an appliance store are planning a campaign to improve sales. Identify short-, medium-, and long-range team goals. continued SECTION 14.1 REVIEW

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Key Concept Checkpoint Comprehension 3.Choose two obstacles to team success, and provide suggestions for dealing with them. continued SECTION 14.1 REVIEW

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Key Concept Checkpoint Comprehension 4.Your company has decided to change to a TQM style of management. Describe two ways that this might affect you as an employee. continued SECTION 14.1 REVIEW

Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 Key Concept Checkpoint Critical Thinking 5.What types of people might find teamwork especially difficult? SECTION 14.1 REVIEW

End of Section 14.1 Teamwork Back to Table of Contents