Motivation for science engagement-Jakob Tendel, DFN Collecting user feedback - Lauren Rotman, ESnet Florence Hudson, Internet2 Identifying priorities-

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Presentation transcript:

Motivation for science engagement-Jakob Tendel, DFN Collecting user feedback - Lauren Rotman, ESnet Florence Hudson, Internet2 Identifying priorities- Vincenzo Capone, GÉANT Interactive panel discussion- Florence Hudson (chair) Sylvia Kuijpers, SURFnet Eli Dart, ESnet David Salmon, Jisc Jakob Tendel, DFN Session outline 4B User-focussed Engagement and Service Development

TNC16 User-focussed Engagement and Service Development Deutsches Forschungsnetz 14 June, 2016 Dr. Jakob Tendel - DFN 3

TNC16 User-focussed Engagement and Service Development Science Engagement Motivations Dr. Jakob Tendel - DFN

TNC16 User-focussed Engagement and Service Development Problem statement What? Why? How? 14 June, 2016 Dr. Jakob Tendel - DFN 5 Overview

TNC16 User-focussed Engagement and Service Development Problem Statement 14 June, 2016 Dr. Jakob Tendel - DFN 6

TNC16 User-focussed Engagement and Service Development Objective NREN service High value access Data On-line services Operations Development according to R&E User needs 14 June, 2016 Dr. Jakob Tendel - DFN 7 NREN R&E User Site

TNC16 User-focussed Engagement and Service Development End-user relations Challenges: End-user feedback Service experience performance availability ease-of-use Service evolution 14 June, 2016 Dr. Jakob Tendel - DFN 8 NREN

TNC16 User-focussed Engagement and Service Development End system Site REN Site Intl. REN 31. Mai, 2016 Dr. Jakob Tendel - DFN Geschäftsstelle Berlin 9 End-to-End - Multidomain Communication REN

TNC16 User-focussed Engagement and Service Development End system Site REN Site Intl. REN 31. Mai, 2016 Dr. Jakob Tendel - DFN Geschäftsstelle Berlin 10 End-to-End – Coordinated REN REN Communication NOC PERT / eduPERT CERT / IRT AARC / REFEDS

TNC16 User-focussed Engagement and Service Development End system Site REN Site Intl. REN 31. Mai, 2016 Dr. Jakob Tendel - DFN Geschäftsstelle Berlin 11 End-to-End – Closing the Loop REN Communication NOC PERT / eduPERT CERT / IRT AARC / REFEDS End-user engagement

TNC16 User-focussed Engagement and Service Development What is science engagement? 14 June, 2016 Dr. Jakob Tendel - DFN 12

TNC16 User-focussed Engagement and Service Development What is it? Contribution End-to-End communication At a level above tech support Outreach to research data infrastructures Operators Users Listen - Learn Requirements Feedback Promotion Network awareness Best practices for WAN 14 June, 2016 Dr. Jakob Tendel - DFN 13 Science engagement is:

TNC16 User-focussed Engagement and Service Development Why do science engagement? And what is in it for us? 14 June, 2016 Dr. Jakob Tendel - DFN 14

TNC16 User-focussed Engagement and Service Development 14 June, 2016 Dr. Jakob Tendel - DFN 15 Science engagement is important to R&E because: Why do it? It works It makes data-centric science more efficient Faster results It’s our job It supports distributed R&E It’s good for us too Improved network utilisation Science success drives grant awards Demonstrating value of REN services Drives infrastructure investment

TNC16 User-focussed Engagement and Service Development How do science engagement? A work in progress 14 June, 2016 Dr. Jakob Tendel - DFN 16

TNC16 User-focussed Engagement and Service Development 14 June, 2016 Dr. Jakob Tendel - DFN 17 Some success has been achieved by: What to do? Reaching out to user communities and sites Attend conferences Surveys Engage community and on-site champions Connect them to NREN support channels Providing information Document REN expertise Publish clear best practices Compelling use cases Evolve and integrate services Turn feedback into action Reduce barriers to adoption Study and improve user experience

TNC16 User-focussed Engagement and Service Development eduPERT GN4-2 SIG-PMV June, 2016 Dr. Jakob Tendel - DFN 18 Reference Material

TNC16 User-focussed Engagement and Service Development 14 June, 2016 Dr. Jakob Tendel - DFN 19 E-infrastructure cooperation conference

TNC16 User-focussed Engagement and Service Development Hold questions until the interactive session please. 14 June, 2016 Dr. Jakob Tendel - DFN 20