GETTING 100% BUY-IN FOR YOUR NONPROFIT TECHNOLOGY ADOPTION Presenter: Kathryn Engelhardt-Cronk Founder/CEO/President Community TechKnowledge, Inc.

Why Are You Here Today? How do you foster the technology acceptance and adoption you need re: your new software?

The Goal: Implement an Outcomes Model to Support Your Tech Adoption Plan – and Show Results! “

Impact Area/s Outcomes Indicators Milestones Target Achievement Impact Strategy/Statement Impact/Outcomes Pyramid

Organization Impact Statement MANY stakeholders develop an organization-wide, long-term strategy that includes the relevant universe and that results in a mission-based statement.

Impact Area This is where strategic thinking begins to focus on the specific needs of your organization, your staff, volunteers (including board members) and consumers

Outcome Definition Outcomes are benefits or changes for your organization, your staff, volunteers (including board members) and consumers during or after participating in your technology project.

Indicators Specific, measure-able performance goals, consisting of individual outputs, inputs and milestones/targets.

Targets/Milestones Via Evaluation Plan Strategies and objectives for your organization, your staff, volunteers (including board members) and consumers level of technology adoption achievement and how you will prove success.

Outcomes-Based Framework Step 1: Impact Strategy Describe Your Mission Step 2: Impact Area Identify key components of the Impact Strategy for Technology Adoption Step 3: Indicators of Success Define measurable indicators for each identified Impact Area

IMPACT STRATEGY To Deliver More … Mission [insert your mission here] Examples: “Housing for the Homeless” “Access to Health Services for the Elderly” Your Message: “We all get out of bed every day to change lives in a world of unlimited need, scarce resources and growing expectations. Technology will empower us to serve more people with every hour, every program and every dollar.”

IMPACT AREA 1 Track What Matters What does Track What Matters mean? One system to manage whatever information staff, client, volunteers and funders need to collect and report on. Your Message: Many nonprofits spend critical, quantitative resources diverted from mission-related activities in the ongoing challenge of collecting and reporting results. The right nonprofit software can guaranty confidentiality and free time for mission- driven service provision and for serving more people in need.

INDICATORS OF SUCCESS Track What Matters – Indicators of Success: Capture information Eliminate duplication of effort and deliver reports Better manage virtually any and all information

IMPACT AREA 2 Collaborate with Ease What does Collaborate with Ease mean? One flexible, permission-secure, easy-to-use system, placing shared histories, updates, reports and actions at everyone’s fingertips. Your Message: Explain how difficult it is to provide family- centric, holistic case management, or other collaborative services, when staff cannot securely and immediately share information.

INDICATORS OF SUCCESS Collaborate With Ease– Indicators of Success: Securely access and use information anywhere via browser or device Automate and streamline the way teams share information, serve clients and determine outcomes Enable stakeholders to securely access and provide information via the web

IMPACT AREA 3 Prove Results What does Prove Results mean? Nonprofits and grant writers are increasingly being asked to use outcomes-based, provable data in applying for grants. Without the correct outcome reports, funding is being denied. Your Message: Organizations rely on performance measurement to guide their service practices. Would any for-profit business expect to be successful if they lacked the will or means to closely monitor their products’ consumer acceptance and their company’s impact on their market? The same holds true for nonprofits.

INDICATORS OF SUCCESS Prove Results– Indicators of Success: Differentiate your organization and story with hard- hitting facts that help you win funding and better inform donors Refine your programs and plan new ones with evidence-based discipline Run more consistently and efficiently to replicate and expand impacts

FINAL ‘BUY-IN’ TIPS Involve key staff in the search Provide an overview of selection; explain how and why software was chosen Ask for a personal demo; include key staff in the demo process

Plan on Using Your New Technology Tools to Support Your New Outcomes/Evaluation Plan

GETTING 100% BUY-IN FOR YOUR NONPROFIT TECHNOLOGY ADOPTION Presenter: Kathryn Engelhardt-Cronk Founder/CEO/President Community TechKnowledge, Inc.