Breaking free from conventional thinking about CRM Presented by: Microsoft Dynamics CRM and HP platforms Plaza Dynamics Conventional Thinking: Integrated CRM is meant for large enterprises. HP Alternative Thinking About CRM: Meet the CRM solution built for midsize businesses.

Agenda  Small business challenges  The HP and Microsoft solution  Microsoft Dynamics CRM and HP platforms  Solution benefits  The HP/Microsoft Frontline Partnership  How we can help  Next steps

Small business environments Challenges to security, productivity, efficiency Executives Employees IT professionals Integrated protection Connect and share Do more with less  We need to keep the business up and running  We need to protect data against loss  We don’t have big budgets for security, protection  We want an environmentally sound solution  We need a solution that’s easy to use  We need easy access to one set of consistent customer information  We need to work collaboratively, efficiently  We need to support many apps with few people  We need to simplify administration, management  We need to optimize our IT investments  We need modular, extendable solutions

CRM solutions from HP and Microsoft  Microsoft Dynamics CRM: empowering every employee –Facilitates clear, accurate, 360-degree view of customers  HP BladeSystem: versatile platform helps you get the job done –Infrastructure “in a box,” designed specifically for midsize organizations with big compute and storage needs  HP ProLiant servers: helping you run with confidence –World’s best-selling servers, offering cutting-edge efficiency that minimizes operational costs and maximizes resources utilization  HP StorageWorks: bridging the gap between data explosion and storage infrastructure –Offering massive capacity and scalability, HP StorageWorks has a solution for any storage need

HP and Microsoft CRM solution  Easy to implement –Comprehensive range of servers, storage, networking and Total Care products and services provides an efficient, reliable business technology platform –Flexible configurations let you expand the CRM solution as your business grows  Easy to manage –Integrated infrastructure and management tools make it simple to streamline deployment and administration  Quickly resolve performance bottlenecks  Enjoy reliable, affordable availability  Create automated policies to easily adjust application environments

Microsoft Dynamics CRM  Empowers all your employees –Function at optimal productivity levels –Deliver high-quality services –Respond quickly to customer questions  Provides a clearer view of customers –Enabling employees to make well-informed marketing investments  Enables sales force to identify more leads and close more business –Through access to a complete view of customer data online or offline  Helps customer service personnel provide more value to customers –Through faster response to customer service issues

HP BladeSystem c-Class  Unique combination of benefits, all in one box  Hassle-free to manage  Versatile and flexible to fit your changing business needs  Built-in redundancy to protect your data  Affordable to buy, own and operate  Energy-efficient to meet your green initiatives

HP ProLiant servers  World’s best-selling servers  1-8 socket rack-optimized servers  Leading x86 infrastructure tools –Migration, virtualization, consolidation and power management  Enhanced security  Increased energy efficiency  Ability to serve your current IT requirements while easily absorbing emerging technologies

HP StorageWorks storage solutions  Bridging the gap between data explosion and storage infrastructure  A solution for any storage need –HP StorageWorks EVA –HP StorageWorks MSA –StorageWorks All-in-One (Ai) –StorageWorks Ultrium 448c Tape Blade

HP and Microsoft CRM solutions – Alternative thinking about midsize business  Designed to integrate with your existing environment  Proven HP platform reliability  Modular and highly extendable to grow as your needs change  Consistent, 360-degree view of customer information  All information available to all employees company-wide  Tight integration with Microsoft Office System and Microsoft Outlook, promoting broad user adoption  Streamlined management and administration  Consolidated server and storage environment  Single solution for managing the complete customer lifecycle, from first contact through post-sales Integrated protection Connect and share Do more with less

Protect data  Firewall protection  Single set of customer information –To ensure consistent information shared by all  Network health tools  Proven HP platform reliability  Integrated backup and restore

Connect and share for enhanced productivity  Central server for accessing one set of consistent information  Secure access to 360-degree view of customer information  Always-on working environment  Tight integration with Microsoft Office System and Microsoft Outlook  Streamlined administration and management

The HP relationship with Microsoft On the frontline with you!  Has the history  Can team globally  Has the breadth of technical capability  Has the proven customer track record No other company Over 20 years old Global Spans all business units Serves all customer segments

Microsoft and HP: frontline innovation Joint development Joint solutions testing Joint service/support Joint customer outreach  Design engineering using HP systems as benchmark platform  Product optimization and synchronization  Design engineering using HP systems as benchmark platform  Product optimization and synchronization  Global Microsoft Windows and solutions testing network  Proof-of-concept labs  Research/analysis  Global Microsoft Windows and solutions testing network  Proof-of-concept labs  Research/analysis  23,000 Microsoft-trained HP professionals  Extensive Frontline partner network  23,000 Microsoft-trained HP professionals  Extensive Frontline partner network  Account briefings  Needs assessment seminars  Customer events/roundtables  Account briefings  Needs assessment seminars  Customer events/roundtables

How we can help At Plaza Dynamics, we:  Reduce training time with more manageable, familiar software.  Minimize the impact on IT with standardized business technology.  Enjoy easier installation with help from our local channel partners.

Next steps  Risk-free assessment  HP and Microsoft incentives  Questions?

Thank you! Plaza Dynamics 4355 Cobb Pkwy Ste J122 Atlanta GA 30339