Short Answer hardhardertriple No way Man!

Large serving dishes remain on the table throughout the meal

English service

A summary of all fees charged to a room during a guest's stay

guest folio

Assistant who directly oversees the day-to-day food production process

sous chef

Vital departments not usually seen or frequented by guests or patrons

back-of-the-house operations

Logging or recording food as it is received or issued

perpetual inventory

Informing a guest of the availability of a room with better accommodations or amenities

upselling

Learning the procedures, policies, and philosophies of the company

orientation

Areas to which the general public has access

front-of-the-house operations

Responsible for recruiting, interviewing, hiring, training, development, compensation, benefits, supervision, employee evaluation, and separation

human resources department

Salary and benefits

compensation

Employee recognition programs may include these

tangible and intangible rewards

The employee responsible for informing the front desk about the condition and availability of guest quarters is

the executive housekeeper

A menu that remains the same from day to day with items listed and priced separately is referred to as

a la carte.

A multinational hotel is one that

has property in more than one country.

In order to meet the needs of diverse cultures, hotels have

1.used minority companies as suppliers 2. offered language classes. 3. established minority internships and networks.

responsibility of the engineering department

maintaining and repairing wiring keeping air-conditioning ducts clean maintaining electrical appliances in the kitchen and guest rooms

executive housekeeper's responsibilities include

ordering, receiving, and storing supplies. updating the front desk about status and availability of rooms. maintaining the lost-and- found department.

A guest's account record at the front desk is called the guest

folio.

Employee recognition is this

a way to build loyalty.

The responsibilities of the human resources department in a hotel include

recruiting, training, and employee compensation.

Hotel room conditions are often classified as

check out (C/O). vacant ready (V/R) stay-over (S/O).

T/F Pay is an intangible benefit from working at a job

False (Tangible benefit $)

T/F Employee recognition always costs the company money and must be included in the budget

False

T/F The human resource department is in charge of separation (discharging employees who are not working out).

True

T/F Health insurance is one of the most important employee recognition programs

False-not a recognition program