HEALTH CARE AND HUMAN SERVICES POLICY, RESEARCH, AND CONSULTING - WITH REAL-WORLD PERSPECTIVE. Integrating Person-Centered Planning into I&R/A and Options Counseling 2010 AoA, CMS, and VA Grantee National Meeting February 22-24, 2010 Alexandria, Virginia

2 Understand TA resources available as organizations transform I & R/A programs into fully functioning ADRCs with capacity for robust options counseling Appreciate how concepts of person-centered planning can be applied in working with consumers through I & R/A and options counseling Take home some practical tools to get started or enhance current practice Learning Objectives

3 What is Options Counseling? Long-Term Support Options Counseling is an interactive decision-support process whereby consumers, family members and/or significant others are supported in their deliberations to determine appropriate long-term support choices in the context of the consumer’s needs, preferences, values, and individual circumstances. “value-added” for ADRCs

4 What is Decision Support? INFORMATION + EDUCATION + PERSONAL EXPERIENCE = KNOWLEDGE

5 Building Blocks for Decision Support Firm foundation in quality information and referral/assistance Many ADRCs requiring AIRS certification Lessons to be learned from the disability community Person-centered planning Peer counseling Tools to assist families in decision making Exploring choices together on paper Action steps outlined for family Learning through practice and experience Can’t learn “art” from a text book Decision support in content of complex family dynamics

6 Core Competencies of Options Counseling 1.Determine the need for OC 2. Assess needs, values and preferences 3. Understand public and private sector resources 4.Demonstrate respect for self-direction / determination 5. Encourage future orientation 6. Follow-up ACTIVE LISTENING SKILLS Six core competencies of options counseling

7 Technical Assistance Exchange The Lewin Group | Health care and human services policy research and consulting | Fairview Park Drive, Suite 800 Falls Church, VA From North America, call toll free: The Lewin Group is an Ingenix Company. Ingenix, a wholly-owned subsidiary of UnitedHealth Group, was founded in 1996 to develop, acquire and integrate the world's best-in-class health care information technology capabilities. For more information, visit The Lewin Group operates with editorial independence and provides its clients with the very best expert and impartial health care and human services policy research and consulting services. The Lewin Group and logo, Ingenix and the Ingenix logo are registered trademarks of Ingenix. All other brand or product names are trademarks or registered marks of their respective owners. Because we are continuously improving our products and services, Ingenix reserves the right to change specifications without prior notice. Ingenix is an equal opportunity employer. Original © 2008 Ingenix. All Rights Reservedwww.ingenix.com Christina Neill Bowen Training Coordinator