Learning Management with SuccessFactors

Agenda Introduction Business Goals / Benefits –> why do we do it? Scope of this Project –> what will we do? Project Approach –> how will we do it? Project Schedule –> when will we do it? Team Structure –> who will do what? Next Steps

Introduction Embedded in the “Process & Systems” part of the ToBeOne program, the SuccessFactors suite will become the cornerstone for a full Talent Management Solution for Barco. The integration of the SuccessFactors suite and SAP HCM results in the HCM Hybrid solution which we are currently building. The second implementation phase is the Learning Management module of SuccessFactors.

HR / IT Program Schedule 2011 – ‘12 Performance Mgt Int / Ext Training SuccessFactors BizX Reporting Hybrid solution Reward Management Recruit ment PP Profit Plan Study Tool still to be confirmed. SAP HCM SAP Core HR Q4 ‘11 Q1 ‘12 Q2 ‘12 Q3 ‘12 Q4 ‘12 Q1 ‘13

Business Goals Why do we do it?

Business Goals / Benefits of LMS AS IS Current training application:   Does not meet the need of customer training registration No reporting possibility Limited ability to add functionality and to scale Designed as admin tool; user unfriendly Not widely used across Barco WW Stand-alone system, interfaces non-existing Excel sheets to capture data is still used at many sites; inefficient, unreliable, and data not centrally available Increasingly demanding quality standards, leading to non-compliance issues TO BE One central database for all training worldwide, both for external partners and for employees. To improve the speed and quality of management decisions, by flexible access to accurate data Users and admins experience simplicity, transparency and ease of use  Attractive and easy access of training data for internal and external users Userfriendly and efficient system for admins Enriched functionality and reporting Integrated system Link to CRM, finance, BarcoZone, My.Barco.com, With other MyCareer modules E-learning capabilities Fully support the implementation of the Channel strategy

Scope of the Project What will we do? 7

Scope of the Project The objective of this project is to implement the Barco Learning process supported by the LMS module of SuccessFactors. Two variants of the same process will be used depending on the target group: Learning for internal employees (integrated with MyCareer Performance Management) Learning for external users (customers, partners) as part of Barco’s service portfolio (cfr Sales Newsletter dd Jan 26th) The project team will cover both variants at the same time.

Project Approach How will we do it? 9

SuccessFactors ENABLE Methodology ngagement Initiation Formal kick-off, project planning, software installation. N ormalize Functionality Identify configuration requirements SUCCESSFUL IMPLEMENTATION A pplication Configuration Configuration, develop prototype B asic Modifications Integrations, data migrations, constructing the look & feel, testing, QA L earning Landscape Administrator and role-based training E nterprise Rollout Go-live plan, readiness review, production rollout, transition to support

Phase 1: Engagement Initiation Prepare Project Plan Clearly define tasks, timeline and responsible parties Project Kick-Off Set expectations with stakeholders and confirm high level schedule Review objectives and critical success factors Provide Project Team Orientation Provide initial application overview to core project team Change Management Strategy Workshop Guide team through change management planning workshops Installation of Application Conduct installation of LMS application 11

Phase 2: Normalize Functionality Configuration Workshops Map Barco’s business processes to LMS Make configuration decisions Technical Workshops Review of technical implementation requirements – data migration Configuration Workbook Configuration Workbook documents processes, application configuration settings, business decisions, functional specification for technical requirements Milestone Review 12

Phase 3: Application Configuration Configuration of system based on decisions made in workshops Configuration Verification Review and user acceptance testing of configuration and evaluation of business processes / workflow scenarios Results may require changes to Configuration Workbook 13

Phase 4: Basic Modifications Modifications/Extensions Discuss team policy for modifications System Interfaces / Integration Technical design, development, and documentation of required interfaces Verification and Validation Unit and system testing 14

Phase 5: Learning Landscape On-Site Training SuccessFactors Trainer goes to customer site Training topics aligned to specific implementation Training Consulting and Material Customization Full analysis of audience, training needs Materials can be customized to match Barco’s functionality and look 15

Phase 6: Enterprise Rollout Go Live Preparation and Go Live Support Prepare production environment Develop go live plan Implement go live plan and provide assistance as required Transition to Customer Support Formal transition to SuccessFactors Customer Support organization for product related issues and questions Lessons Learned & Project Reviews 16

Project Schedule When will we do it? 17

Learning Management – Project Schedule System Technical Ready Solution Design Kick-off SOW T&T Strategy UAT Configurate WS WS WS WS Involve all process owners Unit Test Involve HR business partners System Realization Testing Involve Sales & Finance key-users Integration - SAP HCM - MyBarco - Finance Final data upload Data preparation Masterdata activities Start using LMS Training Strategy Training Material User Training Strategy Communicate Communication Project Mgt SC SC SC SC SC February March April May June July

Team Structure Who will do what? 19

Team Structure – Keys to Success A multi-disciplinary team will combine their skills and knowledge in order to make this project a success. This project team will consist of resources from HRIS, Barco University, IT and SuccessFactors Steve Cooleman Diane Leonard Martine Traen IT IT IT Stijn Hoegaerts James Micallef Sam De Potter Ravi Prakash SF Monique Carpaij Trainer (tbn) Barco University and HRIS Wim Barbaix Jan Van Acoleyen Scott Nipper Rishabh Pandey Eric Faes Marieke Schietgat 20 20

Roles and responsibilities (1/3) Project Steering Project Sponsors HR IT Jan Diane Responsibilities Validate the target business processes and success criteria Enforce the chosen processes and tools in his scope Make resources available Monitor project progress to drive it to a successful delivery Make IT resources available Guarantee delivery of IT parts in the project Steering committee will be updated on regular basis (every month)

Roles and responsibilities (2/3) Project delivery Project Team HR IT SuccessFactors Sam Stijn James Micallef Responsible and accountable for As Global HR Process Owner: Coordination of all business aspects like Organizational changes Translations Procedures Documentation Business training User acceptance testing Internal- & external communication Main point of contact for the IT project manager Building his HR project team As IT Project Manager : Manage the project (budget, scope, planning, resources, risks) Optimize the business processes within the scope of the project Communicate & execute delivery of IT parts in the project Maintain vendor relationship As SF Project Manager : Act as the primary point of contact. Deliver detailed Statement of Work (SOW) Coordinate collecting information and bringing in other SF professionals as needed Provide consulting and technical expertise Assist with the System Configuration

Roles and responsibilities (3/3) Project delivery Project Team HR IT SuccessFactors Monique Steve / Martine  James / Ravi Responsible and accountable for As Process Owner: Define global HR learning process Obtain approval and buy-in from impacted divisions and departments within different regions (HR, Sales, Finance) Perform user acceptance testing (UAT) Assure end-user training Build HR project team and key-user network together with global process owner Wim Scott Marieke Eric Rishabh As IT BDA / Functional Analyst: Optimize the business processes within the scope of the project Coordinate UAT sessions Support creation of training material Create interfaces from and to SF Learning Facilitate workshops Configure tool (together with Barco)