2013 Strategic Plan Craig Ratpp, LLC “Connecting the Purpose and the Possibilities”

Strategic Priorities Community Vision Five year horizon Development Financing Operations Community Financial Balance Debt vs. current expenditures Low taxes Revenue/Expenditure balance Services provided Development support

Strategic Priorities Community Engagement Listening Communication Plan Education Information availability Focused Development Balance- within and between C/I, residential Price points Proactive / reactive Linkage to ability to fund expenditures/projects

Strategic Priorities Operational Effectiveness Lean operation New ways Measuring Stable Infrastructure

Strategic Priorities The next step in the process was the development of 2-3 key performance indicators (KPI’s) for each strategic priority. Key performance indicators are measures of performance, related to a strategic priority. They are expressed as outcomes with targets- defining a desired state. The Council-Staff group worked together and developed a set of KPI’s for each priority:

Key Performance Indicators 1. Community Vision a)City Council adopted draft vision statement in place by 9/1/2013 b)__% community support for vision statement by __ as determined by survey c)Every agenda item following Council adoption of vision statement has a vision relationship analysis

Key Performance Indicators 2. Financial Balance a)Maximum debt policy in place by 7/31/2013 b)Annual tax levy decisions will conform with adopted taxation/levy policy c)Minimum levels of services for all core services determined and approved by City Council by 12/31/2013

Key Performance Indicators 3. Community Engagement a)Participation at community-sponsored meetings increases from __ to__ (or by __%) between 4/1/2013 and 12/31/2015 b)Applications for boards and commissions increased by __% from 4/1/2013 to 12/31/2015 c)Participation at city sponsored meetings increased by __% in core demographic categories between 4/1/2013 and 12/31/2013

Key Performance Indicators 4. Focused Development a)A City Council adopted, definitive housing/commercial plan in place by 7/1/2013 b)First phase of 13.5 acres under development by 12/31/2013

Key Performance Indicators 5. Operational Effectiveness a)All employee pay based upon performance by 12/31/204 b)Volunteers provide administrative support at City Hall at a rate of 20 hours/month by 7/1/2014 c)95% resolution of formally logged complaints annually- as measured by the complaint tracking system

Key Performance Indicators 6. Infrastructure a)A new public works facility open and operating by 12/31/2014 b)A new City Hall open and operational by 6/1/2014 c)Unfunded CIP items reconciled with Long Term Financial Plan by 7/1/2014

City Statements MISSION STATEMENT “To promote the geographic advantages and environment of our City by providing cost effective, customer service driven, innovative public services.” VISION STATEMENT “To create a sense of connected community.” At the 2005 Goals Session Workshop, the City Council discussed the Vision and Mission Statement, but it wasn’t formally adopted until