Once more......with feeling

1.Situations – What to Say Resolving a conflict Succeeding as a team, Persuading, Networking/creating personal impact. 2.Learning activities: Metaphor Streamline Activate Look on the Bright Side Optimise Vocabulary

English to Resolve Conflict You cheated! I feel let down. It’s not my fault! I’m sorry that you feel that way

English to Succeed as a Team Triangulate Summarise One theme you seem to come back to is... As I’ve been listening your main concern is… What message are you leaving today with? We will discuss the process with stakeholders.... We will get feedback... We are going to talk with managers involved...

English to Persuade Split Brain Dominance Factual Traditional Emotional Creative We must have the self - discipline to... We have the tools to... We will be happy to... When we look at the big picture

English to Network I’m a teacher. I help people communicate. Even if people can speak English, they often don’t achieve the results they want to...

ROMEO:‘Juliet is the sun.’ ROMEO:‘I really like Juliet, she’s marvellous, so beautiful. I think she is really the most important thing in the whole world. She’s like the source of energy and warmth for me, for everybody. She gives me light, so I can see. She actually makes the rest of the world beautiful.’ ‘Romeo and Juliet,’ William Shakespeare. Metaphor

X = Y ClimbRise

Metaphor Visual: Kinaesthetic: Auditory: Digital: I investigated our competition.

Metaphor An especially enjoyable challenge this year was increasing sales. The task was a…

Metaphor The task was a whale, it consumed everything The task was an education, it taught me a new … The task was a journey, it carried us all to … The task was a race, and we ended with the gold medal The task was a cathedral, everybody was slightly in awe The task was a bumpy road, full of ups and downs The task was a maze, it was easy to get lost in it The task was a rabbit, constantly multiplying The task was a box of chocolates, you never knew what … The task was a lion, it scared everybody The task was a Swiss watch, small and beautifully crafted

Streamline Um, well, so, I was quite busy managing our office in Porto, you know, day-to-day. And what I really wanted to say was, that there was a bit of an issue with the finance team. Fair enough, they had a lot on their plate, but they seemed to struggle, particularly, they were very late reporting each month.

Streamline Busy managing Porto office finance team late reports Cut, Cut, CUT! Um, well, so, I was quite, you know, day-to- day, and really, what I wanted to say, a bit of an issue, fair enough, they had a lot on their plate, seemed, particularly, very

Activate X Customers were happy… XI was helped to… Customers told us they appreciated the... My line manager helped me to...

Look on The Bright Side XThe company wasn’t succeeding, but management were convinced… The company missed its sales target, and management believed...

Optimise Vocabulary Avoid bland words: ‘Talked to.’

Optimise Vocabulary AddressedAdvisedControlled CounselledDemonstratedDirected EncouragedGuidedInstructed InterviewedLedMarketed MediatedMotivatedNegotiated OrderedPerformedPresented PromotedProvidedRecommended RecruitedRepresentedResolved SoldTaughtTrained Translated Co-ordinated liased Proposed

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