HIGH IMPACT ON-THE-JOB LEARNING ACTIVITY MAP CLC LEARNING AND DEVELOPMENT™ HIGH IMPACT ON-THE-JOB LEARNING ACTIVITY MAP PURPOSE: Managers can use this tool to identify development opportunities for their direct reports in on-the-job experiences across six different categories of work, and then to plan and track these experiences. CONTEXT: Managers often struggle to identify which on-the-job activities provide valuable learning experience for their direct reports. Based on CLC Learning and Development research, the activities in the High-Impact On-the-Job Learning Activity Map are the most effective at developing employees on the job. INSTRUCTIONS: Provide this checklist and individual development plan template to managers to help them identify critical and high-impact activities for employees’ development. These tools will help managers to track the progress of their employees against their high-impact on-the-job learning activities and enable them to integrate development into their employees’ day-to-day work. _______________________________________________________________________________________________________________________________________________________________ NOTE TO MEMBERS This project was researched and written to fulfill the research request of several members of The Corporate Executive Board Company and as a result may not satisfy the information needs of all member companies. The Corporate Executive Board Company encourages members who have additional questions about this topic to contact the Member Support Center at EXBD_Support_HR@executiveboard.com for further discussion. The views expressed herein by third-party sources do not necessarily reflect the policies of the organizations they represent. PROFESSIONAL SERVICES NOTE CLC Learning and Development has worked to ensure the accuracy of the information it provides to its members. This project relies upon data obtained from many sources, however, and CLC Learning and Development cannot guarantee the accuracy of the information or its analysis in all cases. Furthermore, CLC Learning and Development is not engaged in rendering legal, accounting, or other professional services. Its projects should not be construed as professional advice on any particular set of facts or circumstances. Members requiring such services are advised to consult an appropriate professional. Neither The Corporate Executive Board Company nor its programs are responsible for any claims or losses that may arise from any errors or omissions in their reports, whether caused by The Corporate Executive Board Company or its sources. CLC Learning and Development, Corporate Leadership Council © 2010 The Corporate Executive Board Company. All Rights Reserved. LDR6672110PRO

HIGH IMPACT ON-THE-JOB LEARNING ACTIVITY MAP Instructions for Managers: On-the-job learning can have three times more impact on employee performance than formal training programs. However, identifying which on-the-job experiences will most effectively develop your direct reports can be a daunting task. Use this guide as a tool to ensure that employees are exposed to on-the-job activities with the highest value. Access to Best Practice Scope Expansion Change and Adversity Challenging Relationships Persuading and Teaching Making Difficult Decisions Activities Activities Activities Activities Activities Activities Shadow a Coworker to See How He/She Conducts His/Her Work Work With a Recognized Expert Experience a Notable Success in Work Increase the Amount of Responsibility Undertake a Challenging Assignment Participate in a Group to Solve a Real Business Problem Fill in for Manager Temporarily Work in a Situation with Rapidly Changing Circumstances Handle a Crisis at Work Work in a Situation Where Something Goes Wrong or Fails Work with People from Other Business Units, Functions, or Locations Work with Multiple People with Contradictory or Competing Views Work with Difficult Customers Work with Difficult Coworkers Persuade a Senior Manager to Take a Difficult Action Teach Coworkers How to Do a Component of Their Jobs Make a Risky Decision with Potentially Adverse Consequences Make Decision(s) Outside Area of Expertise Source: CLC Learning and Development, Unlocking the Value of On-the-Job Learning. CLC Learning and Development, Corporate Leadership Council © 2010 The Corporate Executive Board Company. All Rights Reserved. LDR6672110PRO

HIGH IMPACT ON-THE-JOB LEARNING ACTIVITY MAP INDIVIDUAL DEVELOPMENT PLAN TEMPLATE Instructions for Managers: Provide this template to your direct reports to prepare a development plan and ensure that high-impact on-the-job learning activities are included in their development plan. Individual Development Plan Template Staff Member Name: Manager Name: Development Goal Goals include both strengths and development areas. Goals are tied to performance goals. Skill Being Developed (What is the employee going to do?) Action Steps (How will the employee do it?) Steps should be taken by the employee and by the manager (e.g., coaching). Approximately 80% of action steps should tie to your current job assignments and responsibilities; less than 20% should be formal classroom or online training. Success Measures (How will I know if the employee has achieved the goal?) Success measures should allow for gradual, realistic growth. Success measures are easily visible and therefore, measurable. Target Completion Date Date of Next IDP Meeting Goal #1 1. 2. 3. Goal #2 Goal #3 Goal #4 (Optional) I have read and discussed my IDP with my manager. I have read and discussed this IDP with my direct report. Staff Member Signature:_____________________________ Manager Signature:______________________________________ Source: CLC Learning and Development., Individual Development Plan Template, 2009. CLC Learning and Development, Corporate Leadership Council © 2010 The Corporate Executive Board Company. All Rights Reserved. LDR6672110PRO