1. Accurate & Timely intelligence shared by all 2. Effective tactics and strategies 3. Rapid deployment of resources 4. Relentless follow-up and assessment CincyStat Tenets

 Blight Reduction on Private Lots  Right of Way & Gateway Greenspace Maintenance  Trash Policy  Fleet  Facilities  Snow & Ice Removal  Change Orders  Energy Conservation  Purchasing Centralization & Economic Inclusion  Customer Service

 FY16 Customer Service Performance Agreement Priority: Focus on delivering high quality customer service to all Cincinnati residents and department customers by using data driven tactics and strategies to continuously improve. Develop a service catalog of all transactional services provided by the department and begin collecting data on volume of requests and turnaround times. Look to establish methods for receiving customer service feedback.

 Call Center is part of the City’s Customer Service Response system (“CSR”).  CSR is the city’s primary mechanism for receiving, tracking, and managing customer feedback on City residents’ service requests. ◦ Residents can submit requests and report problems via , fax, and telephone, or by submitting requests online or through the “City Hall” mobile application.

HIGHEST DENSITY  Westwood 8026  East Price Hill 6520  West Price Hill 6354 SEMI-HIGH DENSITY Avondale 4744 College Hill 4212 Northside 3986 CUF 3435 Evanston 3244 Madisonville 3223 Walnut Hills 3018 Bond Hill 2842 Mt. Washington2801 Mt. Auburn 2685 Oakley 2631 Hyde Park 2575 MEDIUM DENSITY Over-the-Rhine2452 South Fairmount2370 Roselawn2099 West End2009 Pleasant Ridge1945 Mt. Airy1943 Clifton1881 North Avondale 1800 Kennedy Heights1509 Mt. Lookout1497 Corryville1494 Downtown1215 East Walnut Hills1196 Camp Washington1066 Carthage1048 LOWEST DENSITY Sayler Park 971 Hartwell 956 Lower Price Hill941 Spring Grove Village 835 Columbia Tusculum 797 North Fairmount762 Linwood 663 South Cumminsville 623 East End 621 Sedamsville 601 East Westwood568 Riverside 562 Mt. Adams 398 Pendleton 351 Winton Hills 298 California 214 Queensgate 188 Millvale 169 Villages at Roll Hill 51 English Woods 48

Summary: PHONE: 58,776 INTERNET: 35,022 CMO: 1,284 CITY DEPT: 1,107 INSPECTOR: 965 RADIO: 635 Other: 78

1. Accurate & Timely Intelligence shared by all 2. Effective tactics and strategies 3. Rapid deployment of resources 4. Relentless follow-up and assessment CincyStat Tenets