CDM Training (From August 21 meeting) CDM Training Web Page – Established CDM Training exploder – Established Development of CDM Training POC List –ATCSCC – Completed –FAA Field facilities – Completed –AOC (ATA members) – Completed –NBAA and RAA – Ongoing –Tool developer – Completed Deep concern on Spring 03 training was relieved by the FSM Java Client phased development approach and schedule change.

CDM Training CDM Training Subcommittee Receive introduction of tools and determine training method Train ATCSCC rep Develop training program Train FAA field rep Train Industry rep Committee Comm. Methods Telecon Face-to-face Develop internal training program Training Methods Road show Hands on class Telecom class CBI Training Web Feedback Conduct internal training Feedback Methods Training Web page Evaluation Feedback

CDM Training Receive introduction of of tools –If the success of the tool/procedure depends on training, it is important for leads to communicate with the CDM training subcommittee. –Leads need to inform CDM training subcommittee training needs in advance: 90 days –Leads need to articulate the new functionality, schedule, who needs to be trained, specifics training needs depending on user group, etc. –Given inputs from leads, CDM training subcommittee will determine the training method. Develop training materials collaboratively. Determination of priority –Training importance/priority of specific tool/procedure must be provided by the CDM leadership.

CDM Training Next Significant Training Efforts – ETMS 7.6 –Expected deployment date: Mid April, 2003 –December 13, 2002 – deadline –Develop training materials specific to users (inc. FEA/FCA, RAT, Re- route capability, SCS). –Start coordination. ATCSCC FAA field facilities Users FSM Java Client (and Server) Training Effort –Expected release date at key site and airline tester: August 2003 –Main training needs: FAA field facilities

System Thinking Training Plan to deliver System Stakeholders Development Forum at more AOCs. Sites to be determined. Share systems thinking philosophy and collaboration/consensus decision making processes with FAA field facilities and AOC staff.