PRESENTATION SKILLS ATIKHA ATIKHA OVERSEAS WORKERS AND COMMUNITIES INITIATIVE, INC. www.atikha.org

CREATING A LEARNING ENVIRONMENT BARRIERS TO LEARNING ADDRESSING BARRIERS FACTORS INTERNAL Previous experiences, biases, lack of motivation Establish the objectives of the training and what is in it for the participants ENVIRONMENT Temperature, noise, ensuring confidentiality Ensure venue is conducive to learning (quiet, secure, sitting arrangements) TRAINER Voice, lack of preparation, mannerisms, behavior Prepare yourself (content and delivery); be mindful of mannerisms and behaviours www.atikha.org

FORMAT OF PRESENTATION Opening or Introduction Body or Message Closing or Conclusion www.atikha.org

PRESENTATION TIPS www.atikha.org

PRESENTATION TIP 1 PREPARE THE PARTICIPANTS for the activity or seminar. www.atikha.org

PRESENTATION TIP 2 TALK WITH THE PARTICIPANTS Do not read notes. Do not read visuals verbatim. Ask questions. Spice up presentation with humour, quotes, stories.     www.atikha.org

PRESENTATION TIP 3 USE THE SLIDES PROPERLY Use pointer. Give participants 15 seconds to read Face the audience Don’t walk between projector and screen.     www.atikha.org

PRESENTATION TIP 4 MAINTAIN EYE CONTACT Find friendly faces Don’t let impress‐me‐type” distract you   www.atikha.org

PRESENTATION TIP 5 USE GESTURES; AVOID MANNERISMS Gestures emphasize a point. Mannerisms distract  www.atikha.org

MOVE IN A WAY THAT SUPPORTS YOUR MESSAGE PRESENTATION TIP 6 MOVE IN A WAY THAT SUPPORTS YOUR MESSAGE BODY POSITION STRONG AREAS Full front Three quarters Area 1 is strongest www.atikha.org

PRESENTATION TIP 7 ENTERTAIN QUESTIONS OR COMMENTS and handle them properly. www.atikha.org

DEALING WITH QUESTIONS www.atikha.org

DEALING WITH QUESTIONS Listen carefully 1 Make sure you have understood the question correctly 2 Reformulate the question in your words 3 If you want to postpone the question, say it politely 4 www.atikha.org

DEALING WITH QUESTIONS If you don’t know the answer, say so and offer to find out 5 Answer irrelevant questions politely but briefly 6 Check that the questioner is satisfied with the answer. 7 www.atikha.org

DEALING WITH NERVOUSNESS www.atikha.org

DEALING WITH NERVOUSNESS PREPARE WELL Knowing exactly what you want to say and practice saying it LEARN TO RELAX Do stretching, breathing exercise before talk CHECK OUT ROOM Make yourself familiar with the place, Arrive early. www.atikha.org

DEALING WITH NERVOUSNESS CONCENTRATE ON THE MESSAGE Concentrate on the message and the audience, not yourself VISUALIZE SUCCESS Imagine yourself in loud and clear voice and imagine the applause after your presentation www.atikha.org

Roles and Responsibilities of Facilitators BRING LEARNING NOT LECTURING GUIDE NOT LEAD ENGAGE NOT DIRECT www.atikha.org

DIFFICULT PARTICIPANTS HANDLING DIFFICULT PARTICIPANTS www.atikha.org

Handling Difficult Participants TYPE 1 THE TALKER/ KNOW IT-ALL He/She has opinions on every subject and states them in a very authoritative manner www.atikha.org

Handling Difficult Participants WHAT TO DO WITH THE TALKER/ KNOW IT-ALL Thank the person and move on to the next subject. Ask others to comment on his remarks. Thank the person for his participation and indicate it is time to hear from others. Politely ask the person to give someone else a chance. Use humor to invite others to speak up. Deliberately turn to others and ask for their opinions www.atikha.org

Handling Difficult Participants TYPE 2 THE FIGHTER/ ARGUER He/She is quick to find fault with the material or instructor. www.atikha.org

Handling Difficult Participants THE FIGHTER/ ARGUER WHAT TO DO: Keep your cool; you will never win the argument Acknowledge the level of passion and ask for the reason behind it Avoid getting personal Refer the question to the group and then to him. Pretend not to hear him. If nothing else works, suggest that your differences be cleared up later www.atikha.org

Handling Difficult Participants TYPE 3 THE QUIET ONE OR WITHDRAWER He/She is non-participative and passive. www.atikha.org

Handling Difficult Participants THE QUIET ONE OR WITHDRAWER WHAT TO DO: Treat with respect Pose a question that relates to his/her concern. Use his/her name in hypothetical examples or stories to entice into the group www.atikha.org

Handling Difficult Participants TYPE 4 THE COMPLAINER He/She complains about anything and everything. Focused on what is wrong or bad rather than what is right or good. www.atikha.org

Handling Difficult Participants THE COMPLAINER WHAT TO DO: If the complain is valid: Apologize for the person’s distress, thank the person for bringing up the issue, initiate action to resolve the issue and move on. If the complain is not valid: Explain that the desired recourse is not possible, use humor to defuse the situation, avoid getting personal, refer the issue to the rest of the group, to show that the concern is not shared. www.atikha.org

Handling Difficult Participants TYPE 5 THE UNCONSCIOUSLY INCOMPETENT Thinks he/she already has correct knowledge, skills, and ability when the truth he/she does not. www.atikha.org

Handling Difficult Participants THE UNCONSCIOUSLY INCOMPETENT WHAT TO DO: During the introduction, request all the participants to input so everyone can learn and to determine the extent of all participants’ knowledge to the topic Also mention that you appreciate that some folks may feel the training is unnecessary www.atikha.org

Handling Difficult Participants TYPE 6 THE DISTRACTER Ask questions or raises issues not related to topic discussed www.atikha.org

Handling Difficult Participants THE DISTRACTER WHAT TO DO: Establish ground rules for basic courtesies Thank the person for his/her energy and involvement, then explain your time or agenda constraints. www.atikha.org

Handling Difficult Participants TYPE 7 THE RAMBLER He/She makes grandiose theories or complicates simple ideas. www.atikha.org

Handling Difficult Participants THE RAMBLER WHAT TO DO: Create ground rules for basic courtesies Summarize and recap key points prior to person’s statement Stand beside her. Put her in charge of an activity Say “Thank you, but let’s see what others have to say, now.” Try comments such as, "Interesting, but could you hold it until later?" www.atikha.org

THANK YOU www.atikha.org atikha@atikha.org (+6345) 562-3156 WEBSITE: www.atikha.org EMAIL: atikha@atikha.org TELEFAX NO.: (+6345) 562-3156 MOBILE NO.: (+63917) 569-1031 ATIKHA ATIKHA OVERSEAS WORKERS AND COMMUNITIES INITIATIVE, INC. www.atikha.org