Agenda DSI and Management The last 12 months The next 12 months The road ahead…

Capturing Knowledge And Intent

What Is Knowledge?

Knowledge System topology Developer constraints IT policy Installation directives Health model Monitoring rules Service Level Agreements Reports Process

Knowledge Driven Management Knowledge is fundamental to OpsMgr 2007 & the Dynamic Systems Initiative We know knowledge can be found –In documentation –On white boards –On napkins We know people have knowledge Application Developer IT Professional Information Worker

Knowledge-Driven Management Knowledge, captured in models, flows through the IT lifecycle, connecting, and driving, intelligent and automated management

Ensure ideal configurations are in place Configuration Management Test before deploy; capacity planning Modeling Proactively secure business assets Patching & Updating Use customized reports to mitigate “emergencies” Reporting Capture and monitor ideal health Monitoring + Knowledge-Driven Management SDM

DSI In Practice Create an application Capture ideal state in a model Deploy the application Use the configuration information in the model Resolve problems Handle alerts, resolve using models Monitor the application Use model information in monitoring Service Desk SDM

Managing The Three Aspects Of IT Maintenance Update and maintain desktops and servers Maintain health and speed up recovery Recovery Health

OpsMgr 2005 SP1 OpsMgr 2005 SP1 released: August 2005 –Web download upgrade –Shipping product updated to SP1 Announcing : OpsMgr 2005 SP1 supports SQL 2005  See KB –KB : Installing.NET Framework 2.0 blocks AD computer discovery –KB : Potential higher latency in OnePoint database and deadlocks if profiling –KB : Some reports can give “There is an error in XML document” with SQL Server 2005 Reporting Services

Continued Innovation: New Management Packs 28 Management Packs released/updated by Microsoft SQL 2005 Biztalk 2006 Web Sites and Services Exchange 2003 SP2 Live Communication Server 2005 SP1 Communicator Web Access 2005 Speech Server 2004 R2 Windows 2003 R2: updates for new/updated components (ADFS, FRS, file system…) in progress

Managing The Three Aspects Of IT Maintain health and speed up recovery Recovery Health

Operations Manager 2007 Proactive management of your IT services Integrated monitoring of distributed applications, the end user perspective, and supporting infrastructure Simplifies managing your IT environment and improves time to value Leverages Active Directory, self tuning thresholds, and improved reporting Reduces your problem resolution time Management packs that include Microsoft expertise for applications, servers, and clients Integration of Error Reporting and Audit Collection Reliably scales across your operations team and enterprise IT environment Role based security, self monitoring infrastructure, and improved scalability Easy to Use Easy to Use Knowledge Driven Knowledge Driven Enterprise Class Enterprise Class Service Oriented Service Oriented

Easy to Use Leverages Active Directory for discovery, user accounts, groups & agent configuration New self tuning thresholds adjust alerting to business usage patterns Easier to use, customize, and author reports XML based MPs with versioning Single Operations Console with role based security Understand and easily locate information with overview pages and integrated search Improve time to value and reduce IT management complexity complexity

Easily resolve problems with knowledge, views, dashboards and inline tasks Personalization your monitoring via My Workspace Proactive problem management of crash and hang data via Agentless Exception Monitoring Windows Client utilization, reliability, and error monitoring of Vista, XP, and the Office suite Audit collection service efficiently archives security event logs Accelerate problem resolution and reduce the TCO of Windows environment Knowledge Driven

Capture Knowledge Through Models Models Put knowledge in a structure that software can act upon Represented in XML Rich Relationships Application Structure Models are based on the Systems Definition Model (SDM) schema Core Technology to the Windows platform Core to System Center products

Basic Health Model Of An Entity Entity Availability Health Performance Health Security Health Configuration Health Overall Health SQL SVR Service Window Service State

Basic Model - Distributed Application Structure Health Models “Messaging”

Service Oriented Monitor the health of distributed applications all the way down to hardware level Synthetic transactions to monitor end user perspective Easy to use distributed application templates and Designer for creating management packs Improve the service levels of packaged and Line of Business applications and Line of Business applications

More Than Microsoft

Operations Manager 2007 Schedule Public Beta (Q2 2006) Register Now Operations Manager 2007 R2: Deep System Center “Service Desk” integration with additional focus on advancing User Experience Monitoring and Diagnostics Service Level Management Capacity Management RTM Q4 2006

OpsMgr Resources OpsMgr Home Page: –Links to all things MOM –Details on MOMv3 beta! OpsMgr for Beginners: Management Pack Catalog: OpsMgr Community: –OpsMgr Team Blog –MVPs –Forums Management Newsletter

Managing The Three Aspects Of IT Maintenance Update and maintain desktops and servers Maintain health and speed up recovery RecoveryHealth

SMS 2003 – The Stats SMS is continuing to grow! 84% increase in usage in the last 3 yrs –More customers using – 60%+ of enterprises –Used on servers as frequently as desktops –Used more broadly – 80+% of desktops –Customers using more of it - 20+% increased usage of inventory and Operating System (OS) deployment New releases on top of it –Inventory Tool for MS Updates, SP2, hardware updating tools Product quality high –In last 3 years of this growth, PSS call volume is flat SMS 2003 is rock solid SMS administrators are stars

Hardware Updating Inventory Tool for Dell Updates –Updated with ITMU this summer IBM Systems Update Tool for Microsoft SMS - Dec –IBM firmware and HW driver updates –IBM server series: BladeCenter, Eserver, and xSeries SMS Inventory Tool for HP ProLiant and Integrity Updates – shipped this week! –HP system software, firmware (ROM and BIOS updates), and ProLiant or Integrity Support Packs –HP Proliant BL, DL, and ML series servers –HP Integrity Superdome series servers –Certain HP Integrity RX series servers

SMS 2003 SP2 New Supported Platforms –SQL 2005 as supported site –Site Systems running in MS Virtual Server –Support FQDN to locate site systems Other improvements –New AD discovery based upon security groups –Admin Console Creation of Folders for software updates 64-bit now in applicable platforms and Advanced Client setup Enhanced UI performance –Software Inventory dataloader now multi-threaded –ITMU (and updates since release in Aug) included with SP2 Downloads high – 35,000!

SMS 2003 R2 Overview New point release of SMS 2003 –Software Assurance customers receive it as part of the SA agreement –Available for purchase to non-SA customers Built on SMS 2003 SP2 Similar to Windows Server 2003 R2 –Smaller point release with features –Core changes are in Service Pack 2 so there will be no migration issues Releases 2nd quarter 2006

SMS 2003 R2 Features What’s in it? Scan Tool for Vulnerability Assessment –Uses MBSA 2.0 as a scan engine –Provides reporting for common software mis-configurations defined by MBSA 2.0 –Administered identically to existing SMS 2003 scan tools Inventory Tool for Custom Updates –Vendors create update definitions for commercial software applications –Customers create update definitions for in-house line-of-business (LOB) applications –Solution integrators (SI) and outsourcers build catalogs for organizations to which they provide services

Scan Tool For Vulnerability Assessment Reporting for nearly 100 critical software misconfigurations Critical vulnerabilities include –Are unnecessary services installed and running? –Do file shares have appropriate permissions? –Is Windows Firewall enabled? –Are Automatic Updates enabled? –Are strong passwords enforced? –Are unsecured Guest accounts enabled? –Are there too many local Administrators on a single machine?

Microsoft Update Catalog SMS PublishingTool ISV / OEM Catalogs InternalApplicationCatalogs

Managing The Three Aspects Of IT Maintenance Update and maintain desktops and servers

Up and running in minutes Simplified UI Advanced Task Sequencing Reduced SCCM infrastructure costs with branch office support Improved scheduling and greater control including Wake-on-LAN Common processes for Windows Mobile and embedded devices Simplicity Knowledge-driven desired configuration management based on the System Definition Model (SDM) IT policies for analyzing corporate and regulatory compliance Out of the box configuration policies for server workloads i.e. Exchange License and asset management Configuration Integration with “Longhorn” Network Access Protection Comprehensive software updating w/ templates for common tasks Enterprise Vulnerability assessment Securely managing devices across the Internet Secure network storage of user state during Operating System deployment Security Unified delivery of Windows operating system for clients and servers One worldwide image to manage with Vista Built on Windows Vista technologies including Windows Imaging Vista and Office 12 upgrade assessment and resolution planning Offline media support for full offline provisioning Deployment Key Investments In System Center Configuration Manager 2007

Configuration Manager 2007 The Process… Engineering –3X the engineering investment of SMS 2003 –40%+ in OS Deployment TAP program –8 TAP’s in production already – seats already in production –SUM, Inventory, OSD, NAP Key Windows consumption/inclusion –SUM – using WSUS server role –NAP – deep integration with LH Server –OSD – built on WDS, WIM, USMT, ADS

How NAP And SMS Work Together IAS Server Client Network Access Device (DHCP, VPN) SMS Server May I have access? I don’t have any patches installed. Should this client be restricted based on it’s health? Can you vouch for this client? Is it up to date? I can vouch for the client. It’s not up to date. Tell it to install patches You are being given restricted access until patches are installed. Requesting patch package. Here is your patch package. Requesting access. Patches are installed. Quarantine client, request it to install patches Corporate Network Restricted Network I can vouch for the client. Yes, meets policy. Grant access. Client is granted access to full intranet.

Feb 2006 Beta 1 June/July 2006 Beta 1 Refresh Q Beta 2 1H 2007 Public Availability System Center Configuration Manager 2007 Helping IT Drive Business Value Get ready for SCCM 2007, deploy SMS 2003 SP2 today! Driven by feedback from customers and partners Enterprise feature focus emphasizing operational simplicity, enterprise scale, security and corporate compliance Continued long-term commitments to investment in the following areas Lowest cost and best solution for deploying Windows and Office Continued investments in partner ecosystem Key component of the Dynamic Systems Initiative w/ support for SDM Download Systems Management Server v4 Open Beta 1 today Request entry into the TAP or Rapid Deployment Programs

Resources SMS Home Page – System Center Family of products – Community Sites – –MyITForum.comMyITForum.com SMS 2003 Scripting Center – SMS Download Center – Partner Resources – SMS Alliance – Webcasts –

Recommended Sessions INF3XX – Patch Management – Methodology and tools 10\05 8:00-9:15 King B INF3XX – The power of SMS and powerful tips and tricks 11\05 12:00-13:15 King C INF3XX – Introducing the new family of System Center products 10\05 15:45-17:00 King B INF3XX – Management and high availability of VS R2 with MOM 10\05 17:30-18:45 King B INF3XX – Proactive Monitoring of AD with MOM 10\05 14:00-15:15 King B INF3XX – VSMT – Overview and demonstration 11\05 8:30-9:45 King C Ask The Experts 10\05 19:00-20:30,Monkeys

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