Queen’s University Library 2004 LibQUAL+™ Comments Easy Access & Analysis with.

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Presentation transcript:

Queen’s University Library 2004 LibQUAL+™ Comments Easy Access & Analysis with

Goal  Timely web access, to respondent comments, for Library staff  Easy to use database with good keyword and field searching  Easy to configure software; easy loading of LibQUAL™ comment records  Easy file maintenance: edit and delete records

Queen’s selected Inmagic’s DB/ TextWorks for its strength in retrieving text-based data, easily configured web interface & existing installation in Library

Windows client Web publishing Data Store Comments file download from ARL to Queen’s DB Libqual_export.csv

Identify & Map fields to Comments DB ID Date User group Discipline Library Age Sex Comments

Review Comments & Identify Major Themes or Descriptors

Add “Themes” to Records in a Descriptor Field

Summarize major “themes” Link to full DB query

Query DB: What do grad students have to say about the Eng/Sci Library as space?

Summarized

Query DB: What do undergrad women have to say about Stauffer Library hours?

Summarized

Thank You Sam Kalb, Library Assessment & IT Projects Coordinator Queen’s University Library Kingston, Ontario K7L 5C4 (613)