Thank You to our Sponsors. Introduce Automated Program Payment Drafts to your Community.

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Presentation transcript:

Thank You to our Sponsors

Introduce Automated Program Payment Drafts to your Community

Child Care Simplified If you do what you’ve always done, you’ll always get what you’ve gotten. - Anonymous

Who we talked to… AssociationLocation# of sitesSize of CC Operations YMCA of Greater Louisville Louisville, KY70$10M Mt. Diablo Region YMCA Pleasant Hill, CA23$3M YMCA of Central Kentucky Lexington, KY16$1.7M Gaston County Family YMCA Gastonia, NC12$1M Kearney Family YMCAKearney, NE1$480K

Benefits and Objections Implementing a Launch Plan Ongoing Maintenance Agenda

The Benefits EfficiencyVisibilitySecurity

Association Objections Processing & Return Fees

Association Objections Time Commitment & Process Change

Association Objections Scholarships & Exceptions

Member Objections Parent Complaints & Lost Business

Launch Plan Overview Determine Timeline Payment Setup Options WorkflowCommunication

Develop Launch Plan Determine a Timeline

Develop Launch Plan Determine Payment Setup

Develop Launch Plan Internal Workflow Process

Develop Launch Plan Policy and Procedure Documentation

Implementing a Launch Plan Internal Communication

Implementing a Launch Plan External Communication

Ongoing Maintenance Required System Audit Program Setup Returns Manager Balance Due Roster Collections Manager Expired Credit Cards Cash Flow Reports

Ongoing Maintenance Ways to increase efficiency 1.Payment structure and payment options 2.Ongoing training 3.Reporting 4.Communication 5.Surveys

Peer Recommendations “What is critical to making the child care draft a success?” 1.Communication (internal & external) 2.Keep it simple 3.Know your structure 4.Ensure ALL forms are turned in ahead of time 5.Collect multiple billing methods 6.Hold staff accountable for monitor reports and completing audits

Key Takeaways Overcome the objections Develop and implement a successful launch plan Communication is critical Continuously look for ways to increase efficiency

Questions